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Clarify Car Hire Reviews

4.9 Rating 117 Reviews

99 %

of reviewers recommend Clarify Car Hire

Company Reviews

Product Reviews

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Phone:

0330 222 0369

Email:

info@clarifycarhire.co.uk

Location:

Suite 8, Market House Market Place,
Suite 8, Market House Market Place
Wokingham
RG40 1AP

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Clarify Car Hire 5 star review on 5th May 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time using Clarify Care Hire to book my Car Hire in Sofia, Bulgaria for a Ski trip to Borovets and I was extremely happy with the customer service I received from a member of the Clarify team, Hannah. I always use my AMEX credit card to book car hire but realised at the last minute, the car hire company I used for my original booking wouldn't accept AMEX. Two day's before my trip, I was able to speak to Hannah and she was able to cancel and re-book my car hire at a very competitive price! I Would definitely recommend Clarify Car Hire!”

Posted 1 year ago

Thank you Sam for your 5 star rating of Clarify Car Hire! We are thrilled that your experience with us has been so positive and are delighted that you chose us for your trip to Borovets. It has been a pleasure helping you with your car hire needs. Thank you for your kind words and we hope to see you again soon.

Posted 1 year ago

“Mark Bower couldn't have been more helpful or gone to more trouble in getting me the best deal for a car with winter tyres. In addition, he was so friendly over the phone that the whole experience was really more like making a new friend than doing business! Would definitely recommend Clarify.”

Posted 1 year ago

Thank you so much Shaun for your 5 star rating of Clarify Car Hire. We look forward to helping you again in the future.

Posted 1 year ago

“Great customer experience. Hired a car from Venice to take to the Aples - in winter. The original company used stated that Winter tyres were available, but when I asked to confirm, they stated this was not available. I re-booked through Clarify, who checked and confirmed that winter tyres were fitted. Mark from Clarift took the time to check and confirm really quickly. The Car hire was painless, with a few forms to sign (pre-filled out online), Car was excellent (AWD with winter tyres) as requested, at a great price. Check-out and check-in were quick and there were no surprises. I'd certainly use Clarify Car hire again, there seems to be a certain pride in the personal touch here, and Mark had responded quickly. Not all Hire car sites are the same. I will certainly remember them in future.”

Posted 1 year ago

Thank you! Your comments are really appreciate and I am delighted we came up trumps for you. You are right - we do enjoy doing a good job - but we also work hard when things go wrong, as they do from time to time, which we also feel is really important. We look forward to helping you again in the future. The Clarify Car Hire Team

Posted 1 year ago

“Despite having hired cars in Spain and Ireland on many occassions, I find the whole process and the terminology rather confusing. Mark, from Clarify Car Hire, took time to email and call me to explain clearly how to navigate my way through the miriad of choices, and to help me understand what exactly is covered by my 'Reduce Excess' annual policy. The level of customer service provided via phone and email has been exceptional, and has led me to choosing a 'value for money' rental ahead of my next trip to Spain.”

Posted 1 year ago

Thank you James Delighted we could help demystify car hire for you! Enjoy Spain and we look forward to helping you again in the future. The Clarify Team

Posted 1 year ago

“I recently hired through Clarify car hire and David the agent made the process easy and pleasant. I was just about to despair as comparing like for like is nigh on impossible. Well done Clarify I will use your service again.”

Posted 1 year ago

Thank you Peter Never despair - we are here! We really look forward to helping you again next time you need to hire a car. The Clarify Car Hire Team

Posted 1 year ago

“helpful and knowledgeable customer service excellent”

Posted 1 year ago

Hi Noleen It was delightful helping you - we wish you a great trip, and hope you enjoy your hire car. The Clarify Car Hire Team

Posted 1 year ago

“The service I received from David Neal in a 45minute phone call was brilliant, helpful and with the paperwork and confirmation emailed to me by return. Car hire prices offered in the Baleares(Majorca) were very acceptable and as an 85year old, I was delighted that Clarify sorted out a slight age barrier that exists with some car rental companies. Well done and thank you for excellent 'service' - many of us may have forgotten what that last word means!! Best regards.”

Posted 1 year ago

Thanks Anthony We delight in helping some of our more mature users - and when we designing the site built in the ability to be able to include mature drivers fees into the prices quoted. We know many sites just stop offering prices to the over 70's but we felt that was both unfair and short sighted, and have built a solid customer base of users your age. We hope we can help you again in the future. The Clarify Car Hire Team

Posted 1 year ago

“We dealt with Dave Neal. He explained everything when we booked our car hire and was so patient and helpful”

Posted 1 year ago

Ann and Brendan It was my pleasure to help you both and here's wishing you and your family a wonderful trip ahead. Enjoy and Love to all the family David Neal Head of Customer Services

Posted 1 year ago

“It was honestly the best experience I have ever had with any hire company - I had to change our booking and I actually got to speak to them directly and they could not have been more helpful - I will definitely use them again and again”

Posted 1 year ago

Shona Pollock Thank you for taking the time in sharing your Clarify Car Hire Experience. We were delighted to assist you in the way that you described and we look forward to being of a further assistance to you in the future. Wishing you the very best for now. David Neal Head of Customer Services

Posted 1 year ago

“Mark at Clarify was fantastic, answered any questions I had before I booked and sent me quotes for an alternative car! Speedy response!”

Posted 1 year ago

Matthew Thank you for sharing your experience, wonderful to hear ! Please feel free to visit us again and we will be delighted to assist you from there. David Neal Head of Customer Services

Posted 1 year ago

“In my 40 odd years of travel, I have yet to experience the efficient and friendly service I received from Clarify.”

Posted 1 year ago

Tony Zammit Cutajar Wow, we are really proud to have received your review, it means a lot. Thank you for your review and custom, its really appreciated. David Neal Head of Customer Services

Posted 1 year ago

“I chose Clarify to ensure winter tires on a hire car. They established that the car hire company could not guarantee this so Clarify became very proactive in finding a solution. Was really impressed with the quality of the staff and communication. Will use again..”

Posted 1 year ago

Anonymous We will always try our very best for our customers and will always try to find a solution if something doesn't quite work out for one reason or another ! Great that we were able to assist you in the way that you described and we look forward to being of a further assistance to you again in the future. Until next time. The Clarify Car Hire Team

Posted 1 year ago

“gHeat customer service and friendliness, especially from David! Really took his time to answer my questions and gave me detailed information :)”

Posted 1 year ago

Ikenna Wonderful to hear of your experience and we very much look forward to being of a further assistance to you in the future. Wishing you the very best for now. The Clarify Car Hire Team

Posted 1 year ago

“Great service from Mark Bower and David Neal who saw that I'd had a problem making an online booking and proactively contacted me before I'd even phoned Clarify. Everything sorted promptly and professionally - recommended!”

Posted 1 year ago

Mark Blacklock We always like to be on the front foot and great that we were able to assist you in the way that you described. Either with you current booking or in regards to anything else that we can do for you in the future in regards to your Car Hire needs or requirements, then please feel free to contact us. We will always be delighted to assist you and here's wishing you a wonderful Christmas ahead, enjoy. The Clarify Team

Posted 1 year ago

“David was very helpful and able to resolve my query politely and speedily”

Posted 1 year ago

Anonymous Thank you so much for taking the time in providing your review. David and Team, very much look forward to being of a further assistance to you again in the future. Here's wishing you a wonderful Christmas. The Clarify Team

Posted 1 year ago

“I had to amend a booking due to Virgin changing flight times. Email was handled efficiently and communication was excellent. Looking forward to picking up the cars now.”

Posted 1 year ago

Andy Bedford It was all our pleasure. Thank you for our custom and for booking your car hires through us. Here's wishing you and your family, a wonderful trip ahead, enjoy. David Neal Head of Customer Services

Posted 1 year ago

“They have an absolutely amazing customer service. It's the very first time in 15 years of car renting that I found a car rental company/website actually looking after me. I needed winter tyres for this particular trip and Hannah, David and the others have definitely gone the extra mile to help me, taking a proactive and highly personalised approach and customer care that is impossible to find in today's internet market. Highly recommended!! I am totally confident I will use again!!”

Posted 1 year ago

Enrico M Thank you for such an informative review and for sharing / describing your Clarify Customer Service Experience. On behalf of us all here at Clarify Car hire, we wish you a wonderful Christmas ahead and look forward to being of a further assistance to you in the future. Wishing you the very best for now. The Clarify Car Hire Team

Posted 1 year ago

“Wow, I couldn't be happier with the service David gave me today.... Full of information, well explained and he couldn't have been more helpful... Thank You !! 10 out of 10”

Posted 1 year ago

Chris Stewart It was our pleasure. Here's wishing you a great trip ahead. As David discussed with you, we really look forward to being of further assistance to you in the future as well. Enjoy your Christmas. The Clarify Team

Posted 1 year ago

“Excellent service from booking to collecting car an returning. A big thanks to David Neal who was very patient when I was booking. Definitely recommend to anyone.”

Posted 1 year ago

Mrs S Ogrady Thank you for providing a review in regards to ourselves here at Clarify Car Hire and also the Car Hire Company that you used from our site. We always try to provide a warm personal touch and to assist our customers in the very best way that we can and it was wonderful to hear in how David supported you with your enquiry / requirements. Thank you also for your recommendation. The Clarify Team

Posted 1 year ago

“Extremely efficient, prompt and courteous service, with very patient and friendly help in completing online applications.”

Posted 1 year ago

AL Thank you so much for providing your review. We are always delighted to be able to assist our Customers in the very best way possible and its so pleasing to receive feedback comments like yours. Please feel free to contact us for all your Car Hire requirements in going forward and we very much look forward to being of a further assistance to you again in the future. Wishing you the very best for now. David Neal Head of Customer Services

Posted 1 year ago

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Clarify Car Hire is rated 4.9 based on 117 reviews