Clarify Car Hire Reviews

Name: Clarify Car Hire
Address: Suite 4c, Market House, Market Place, Wokingham, Wokingham
Rating: 4.89

4.9 Rating 292 Reviews

98 %

of reviewers recommend Clarify Car Hire

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Phone:

0330 222 0369

Email:

info@clarifycarhire.co.uk

Location:

Suite 4c, Market House,
Market Place,
Wokingham
Wokingham
RG40 1AP

Clarify Car Hire 5 star review on 4th February 2025

Stephen Spurgeon

Clarify Car Hire 5 star review on 8th June 2024

Chris Balmer

Clarify Car Hire 5 star review on 5th May 2023

George

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“you make it very complicated to cancel car hire...”

Helpful Report

Posted 2 months ago

Thanks for letting us know you had an issue in cancelling your car hire - it would be great to understand what made it tricky as we have not had that feedback previously and we would love to address it. I can see that you have cancelled your hire online using the instructions on the booking voucher. This meant having logged into your booking (thus preventing the chance of someone other than the person who booked the car cancelling it). You can also cancel by emailing or calling us ( and then we can do it for you once we have verified you). If you can think of a better way we can do this safely we would love to consider it and would really appreciate your help.

Posted 2 months ago

“Perhaps not a review aimed directly at Clarify, however it was via their services I was left high and dry without a car in Zagreb. Having prebooked using a debit card option, with zero excess and paid for the additonal waiver, I was collected (late) by the company they had placed me with, driven off site to their backstreet car hire depot, then informed they would not let me take the car without me leaving a further 350 euro deposit. I was not prepared to do this so the manager told his staff my paperwork (which I had printed) was incorrect and blamed clairfy. I was then driven back and dropped at the airport. I spoke to a polite lady at clarify and was refunded my £7 deposit, however they were unable to offer me anything else until 5.30pm onwards (this was currently 1pm). I ended up paying for a taxi and two buses which took three hours and needed to do the same to get back to the airport.”

Helpful Report

Posted 9 months ago

Hi Luke, We could not be more devastated that you faced this situation - so much so that we have removed the company in Croatia who let you down entirely from our site. We offered the package exactly as we had been asked to by the hire firm - but you were told a different story on arrival. Whilst the hire firm have helped many other users totally successfully in the past we will not allow the possibility of a repeat of this - hence the action taken. This outcome is just so unusual - as a result of the efforts we take to avoid such instances - and we are so sorry you were impacted. The Clarify Car Hire team

Posted 9 months ago

“I will never use again . I waited 40 mints in cold out side airport but nobody picked me up for car hire dissoppointed use taxi and get hotel there was no train spend 200£ I will suggest don't use them”

Helpful Report

Posted 1 year ago

Hi Mumtaz, We are really sorry that you had this experience, which until you wrote this review we were totally unaware of. We have now discussed this you directly and as we said had you let us know when you were waiting at the airport we could have fixed the situation in a number of different ways without the expense and inconvenience that then transpired. Hopefully the way forward we suggested to you will resolve the situation to your satisfaction. The Clarify Car Hire Team

Posted 1 year ago

Clarify Car Hire is rated 4.9 based on 292 reviews