“The safety deposit was three times hire at car rental office than stated on Clarify website”
Posted 1 year ago
Andrei Bunea
Thank you for your review.
Having reviewed the Car Hire Package that you chose, if you did hand over the Car Hire Voucher to the desk, this would have clearly stated the exact package that you had chosen, and with this being the case, the Deposit and Pre authorisation level that you stated above, should have not been taken.
The Voucher confirms your Car hire request and any additional extras that may have been requested. The voucher is important, because this informs the member of staff to your exact package that you have requested.
This particular Car Hire Company do offer different packages and one of the packages that they do offer does take a higher pre authorisation, but this should have not been the case in regards to your Car Hire request.
Please feel free to contact us on (+44) 1184 671530, we would really appreciate the opportunity to discuss this further with you.
I really do hope that despite the pre authorisation level being higher than originally requested , that your Car Hire did meet your overall expectations and we would really hope to get the opportunity to discuss the above, and to be of a further assistance to you in the future.
David Neal
Head of Customer Services
0330 222 0369
Or
(+44) 1184 671530
info@clarifycarhire.co.uk
