Childrensalon Reviews

Name: Childrensalon
Rating: 3.03

3.0 Rating 40 Reviews

50 %

of reviewers recommend Childrensalon

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3.0

Based on 40 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat

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Childrensalon 1 star review on 18th November 2021

Jane

Childrensalon 5 star review on 26th October 2020

Nene

Childrensalon 1 star review on 16th September 2020

Leanne

Anonymous

Anonymous // 01/01/2019

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“They are a scam and you will not get your items”

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Posted 1 month ago

“I ordered a coat and cap set, within two hours I received an email saying my order was packaged on the way. I couldn’t believe it, so I started tracking my order. Sure enough it arrived within two, yes I said two business days, perfectly package and my items are great quality. This is my first ever review of a store! Other reviews that I read prior to purchasing almost made me miss my blessing! From the UK to Roxbury Mass within two business days, that’s service!!!!!”

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Posted 4 months ago

“I am si happy I read these reviews. I am from USA and was just about to place an order. The reviews saved me a heart ache and for those with albad experiences I feel your pain. Sorry for the ugly experiences. Children salon you need to do better because your reputation is wack.”

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Posted 6 months ago

“I did not receive my item nor did anyone reach out to me. However my credit has been showing pending but not refunded. Will update with more info soon.”

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Posted 1 year ago

“Very bad service and ugly packaging also returns chargable and be aware of sizing it’s actually different irl”

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Posted 1 year ago

“As a company selling baby items, I am absolutely shocked at their customer service. I paid for next day delivery and its now been 6 days since I ordered. I have spoken to DPD and they have apologised profusely and said that they are fully liable for the package and the parcel has been scanned into the depot and then been misplaced. They have raised an investigation which could take a further 5 days. I needed this baby item urgently and Childrensalon have not taken any responsibility whatsoever as the company who I have paid for this item. They are saying I need to wait until all investigations at the depot take place before I get an update. They have not apologised once and have not been helpful whatsoever. As you are dealing with pregnant ladies, new mums and children you should have more empathy in the way you deal with these situations. I had so many items planned to order from here and I will never ever use them again. When ordering you must hope everything goes smoothly as if anything goes wrong with delivery they are not happy to help and put all the blame on the customer! Horrible horrible company.”

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Posted 1 year ago

“Horrible customer service. I have made several purchases from them and my last order was horrendous. I did not receive one of the items I had ordered and when I contacted the company. They refused to refund my money because they believed UPS stole the item however the box was completely sealed and all the other items were in box. Instead of admitting they were at fault, I had to ask for a refund through PayPal after the investigation concluded there was no tampering with box therefore it was a Childrensalon mistake that someone forgot to put the item in box. but even after that horrendous experience , i wanted to give them another chance and when i tried to make another purchase they only want me to do a bank transfer so that I don’t have buyer protection in the event, God forbid, their company would make another mistake. Shady, incompetent company with no regards for admitting their own fault. Do not do business with them.”

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Posted 2 years ago

“Fantastic! Love this shop, have bought my kids clothes from here for years. Choice of designers is definitely a plus. Customer service is also outstanding.”

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Posted 2 years ago

“So unhappy with this vendor. Lot of problem with delivery. After that so hard to get refund!!! The worst customer service...”

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Posted 2 years ago

“Not an easy refund, plus we have to pay for a return”

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Posted 2 years ago

“After reading the reviews on here I can’t believe I trusted this company. I had to send a £120 Hilfiger jacket back because it had a pen mark down the sleeve (was told they don’t use pens), then I had to send the replacement back because the zip was stiff and I couldn’t undo it. It also arrived in a battered box which I photographed with the DPD van in the background, and the driver said he also had a pic. Childrensalon implied I was lying as they replied to my complaint saying they don’t use the tape in the photo! They also said the zip was fine. It was bad enough to have 2 faulty items arrive but to basically be called a liar is disgusting, and looking at the reviews on here I’m not the only one! I’ve never experienced anything like it and I will never use them again.”

Helpful Report

Posted 2 years ago

“Spent $600 on clothes. They have a sizing chart which I followed. However, upon arrival the sizing varied greatly. Some brands they carry are ridiculously small. I contacted them and they said they could not provide an exchange and I will need to pay for return shipping again from Childrens Salon ($23AUD) so the there was no point. I just waisted $100 on a dress that would only fit a baby born doll. They were very unsympathetic, and said that they offer a sizing service so I could ask specifically about an item BUT how am I supposed to know this? This information is hidden in their page. Won’t buy from them again, you definitely cannot shop with confidence.”

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Posted 2 years ago

“Worst customer service ever. DO NOT BUY FROM THIS WEBSITE. I ordered from canada. Ups called me to pay 160$ In duty fee. I never accepted the package. The package went to UK. They dont want to refund me my full amount, over 350$cad. They want to refund me least of 100$. I contacted customer service, no answer.”

Helpful Report

Posted 2 years ago

“I place an order that was never delivered and they refused to give my money back. It’s a small operation and customer servise consisted of one person that was not willing to help. Good luck ordering from there.”

Helpful Report

Posted 2 years ago

“I ordered a number of items and 3 items were send back the same day due to size being to small but every thing else was great, got a phone call 4-5 days later and I was told there was pen marks all over 2 of the returned items witch was impossible and was not true, I was lucky I was refunded because I read reviews after this and the same thing has happened to a number of other people but they did not get refunded, I then left a review witch was polite but true about my experience. They replayed to tell me that I was wrong and that they were right and then they said a man had called a number of days later claiming to be my husband and was repeatedly shouting and being abusive to staff. This was also not true because I do not have a husband I am a single mother and the person certainly did not call from my phone! Read bad reviews befor u rush to buying things of this company childrensalon and outlet!”

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Posted 3 years ago

“Quick delivery, shoes are authentic! I Will order again.”

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Posted 3 years ago

“I have had only positive experiences with Childrensalon- With 3 1/2 grandchildren-I have had many contacts with its staff, and it has always been a pleasant and professional exchange. The clothes are beautiful and their quality unquestioned by me. Patricia Wisk”

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Posted 3 years ago

“I purchased a £460 Givenchy pleated dress. It was folded in half and stuffed into a small cardboard box. I spoke to customer service agent to complain about state of dress as it had lost all the pleating on one side. Was told to sort the issue out myself or return item, that's the nature of packaging and folding. It would have made more sense to place the dress in a more suitable sized packaging and not fold it. I will no longer be using this service. Dress required for funeral next week.”

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Posted 3 years ago

“My first time ordering from this company and my experience was great 🙏 I live in the East coast and my order arrived quick placed on Friday came on Monday. I’m so glad everything worked out fine as I was super nervous reading some of the reviews 😭 Sizing is a lil small I order my 9 y.o son a D&G shirt size 12 (for longer wear) which will probably only last a year, if I hand wash in cold water, I would’ve gotten a size 14 if available, so I definitely recommend carefully sizing before spending so much money. Other than that I will order from this company again 💙”

Helpful Report

Posted 3 years ago

“Future customers should be aware that the delivery service ( DPD) is very poor In our case the delivery driver first time went to another address The second time he did not even bother to ring the door bell He took a picture of our street and left We have been waiting for several days now they say that they will try to find another delivery service or they will refund Total waste of time and money Childrensalon should change their delivery operator or they will have more unhappy customers in the future”

Helpful Report

Posted 3 years ago

Childrensalon is rated 3.0 based on 40 reviews