I ordered a number of items and 3 items were send back the same day due to size being to small but every thing else was great, got a phone call 4-5 days later and I was told there was pen marks all over 2 of the returned items witch was impossible and was not true, I was lucky I was refunded because I read reviews after this and the same thing has happened to a number of other people but they did not get refunded, I then left a review witch was polite but true about my experience. They replayed to tell me that I was wrong and that they were right and then they said a man had called a number of days later claiming to be my husband and was repeatedly shouting and being abusive to staff. This was also not true because I do not have a husband I am a single mother and the person certainly did not call from my phone! Read bad reviews befor u rush to buying things of this company childrensalon and outlet!