Childrensalon Reviews

Name: Childrensalon
Rating: 2.85

2.9 Rating 46 Reviews

26 %

of reviewers recommend Childrensalon

Company Reviews

Metrics

2.9

Based on 46 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat

Childrensalon 5 star review on 13th August 2024

Andrea

Childrensalon 1 star review on 18th November 2021

Jane

Childrensalon 5 star review on 26th October 2020

Nene

Childrensalon 1 star review on 16th September 2020

Leanne

Anonymous

Anonymous // 01/01/2019

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“I moved to another address in London and updated this system but I forgot the postcode. dpd delivered to this address which is not in London and my name was written to the person who received the delivery. This shopping site did not care about this problem, never did. dpd said it cannot deliver. They are delivering to an address that does not think! Stay away from this site, it is beyond disgrace!”

Helpful Report

Posted 2 months ago

Hello, I am so pleased that we have been able to chat with you this about this and find a solution for you. Glad that your replacement parcel arrived safe and sound. I can understand how you are feeling, and I do feel that initially, Customer Services within Childrensalon did not help you as much as we could have done. Thank you for taking our call earlier so that we could find a much better solution for you. Take care, Our best wishes Chidrensalon Team.

Posted 2 months ago

“Honestly, I was so nervous to order from this site but it was literally the best experience ever! I ordered my son’s suit for my wedding and it came so incredibly fast and was packaged so nicely with tissue paper and even a little Haribo fruit snack for my son. It fit him so well too! No alterations needed! Yippee!!!”

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Posted 3 months ago

Hello Andrea, We are so glad that you enjoyed the shopping experience you have had with us. I am sure your son looked really smart on the big day! We do have an expert Product and Brand team that can help in the future with any styling advice and sizing should you need them. You can message us here - https://www.childrensalon.com/contact-us/ We look forward to seeing you again soon. Best wishes The Childrensalon team

Posted 2 months ago

“God sake!! My worst nightmare for sure. Not even a chance to see my parcel… customer service feels like nothing. I am still waiting for my refund…. Btw their website only allow you to rate 5 stars lol.”

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Posted 4 months ago

“AWFUL….$500 worth of clothes apparently signed for with not my signature, now no response”

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Posted 5 months ago

“The item I ordered was too big not what I expected and when I tried to return the item the owner is telling me they don’t do full refunds including the shipping and taxes cost … which is bs ! I don’t be ordering from this site again waste of my money . Box was bent too”

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Posted 6 months ago

“I bought 2 robes advertised on their website as "White Fleece Bathrobe". These products are NOT bathrobes as the material is fleece and they are night robes for children. I want a refund however I have to pay for the return delivery although they were advertised incorrectly. These robes can only be used as dressing gowns, not used for beach or bath as they have advertised.”

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Posted 6 months ago

“They are a scam and you will not get your items”

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Posted 8 months ago

“I ordered a coat and cap set, within two hours I received an email saying my order was packaged on the way. I couldn’t believe it, so I started tracking my order. Sure enough it arrived within two, yes I said two business days, perfectly package and my items are great quality. This is my first ever review of a store! Other reviews that I read prior to purchasing almost made me miss my blessing! From the UK to Roxbury Mass within two business days, that’s service!!!!!”

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Posted 1 year ago

“I am si happy I read these reviews. I am from USA and was just about to place an order. The reviews saved me a heart ache and for those with albad experiences I feel your pain. Sorry for the ugly experiences. Children salon you need to do better because your reputation is wack.”

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Posted 1 year ago

“I did not receive my item nor did anyone reach out to me. However my credit has been showing pending but not refunded. Will update with more info soon.”

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Posted 1 year ago

“Very bad service and ugly packaging also returns chargable and be aware of sizing it’s actually different irl”

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Posted 2 years ago

“As a company selling baby items, I am absolutely shocked at their customer service. I paid for next day delivery and its now been 6 days since I ordered. I have spoken to DPD and they have apologised profusely and said that they are fully liable for the package and the parcel has been scanned into the depot and then been misplaced. They have raised an investigation which could take a further 5 days. I needed this baby item urgently and Childrensalon have not taken any responsibility whatsoever as the company who I have paid for this item. They are saying I need to wait until all investigations at the depot take place before I get an update. They have not apologised once and have not been helpful whatsoever. As you are dealing with pregnant ladies, new mums and children you should have more empathy in the way you deal with these situations. I had so many items planned to order from here and I will never ever use them again. When ordering you must hope everything goes smoothly as if anything goes wrong with delivery they are not happy to help and put all the blame on the customer! Horrible horrible company.”

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Posted 2 years ago

“Horrible customer service. I have made several purchases from them and my last order was horrendous. I did not receive one of the items I had ordered and when I contacted the company. They refused to refund my money because they believed UPS stole the item however the box was completely sealed and all the other items were in box. Instead of admitting they were at fault, I had to ask for a refund through PayPal after the investigation concluded there was no tampering with box therefore it was a Childrensalon mistake that someone forgot to put the item in box. but even after that horrendous experience , i wanted to give them another chance and when i tried to make another purchase they only want me to do a bank transfer so that I don’t have buyer protection in the event, God forbid, their company would make another mistake. Shady, incompetent company with no regards for admitting their own fault. Do not do business with them.”

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Posted 2 years ago

“Fantastic! Love this shop, have bought my kids clothes from here for years. Choice of designers is definitely a plus. Customer service is also outstanding.”

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Posted 2 years ago

“So unhappy with this vendor. Lot of problem with delivery. After that so hard to get refund!!! The worst customer service...”

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Posted 2 years ago

“Not an easy refund, plus we have to pay for a return”

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Posted 3 years ago

“After reading the reviews on here I can’t believe I trusted this company. I had to send a £120 Hilfiger jacket back because it had a pen mark down the sleeve (was told they don’t use pens), then I had to send the replacement back because the zip was stiff and I couldn’t undo it. It also arrived in a battered box which I photographed with the DPD van in the background, and the driver said he also had a pic. Childrensalon implied I was lying as they replied to my complaint saying they don’t use the tape in the photo! They also said the zip was fine. It was bad enough to have 2 faulty items arrive but to basically be called a liar is disgusting, and looking at the reviews on here I’m not the only one! I’ve never experienced anything like it and I will never use them again.”

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Posted 3 years ago

“Spent $600 on clothes. They have a sizing chart which I followed. However, upon arrival the sizing varied greatly. Some brands they carry are ridiculously small. I contacted them and they said they could not provide an exchange and I will need to pay for return shipping again from Childrens Salon ($23AUD) so the there was no point. I just waisted $100 on a dress that would only fit a baby born doll. They were very unsympathetic, and said that they offer a sizing service so I could ask specifically about an item BUT how am I supposed to know this? This information is hidden in their page. Won’t buy from them again, you definitely cannot shop with confidence.”

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Posted 3 years ago

“Worst customer service ever. DO NOT BUY FROM THIS WEBSITE. I ordered from canada. Ups called me to pay 160$ In duty fee. I never accepted the package. The package went to UK. They dont want to refund me my full amount, over 350$cad. They want to refund me least of 100$. I contacted customer service, no answer.”

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Posted 3 years ago

“I place an order that was never delivered and they refused to give my money back. It’s a small operation and customer servise consisted of one person that was not willing to help. Good luck ordering from there.”

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Posted 3 years ago

Childrensalon is rated 2.9 based on 46 reviews