Cherished Urns Reviews

Name: Cherished Urns
Address: Penstraze Business Centre Truro Cornwall, Truro
Rating: 4.90

4.9 Rating 4,971 Reviews

98 %

of reviewers recommend Cherished Urns

4.9

Based on 4,971 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Cherished Urns:

Cherished Urns is proud home of a team of highly talented artisans and craftsmen. With years of experience in metalwork and jewellery, our team applies the very best care, attention, and skill, to each and every urn we craft.

The combined skills of our team members allow us to offer the highest standard of product to our customers.

All our urns and memorial jewellery are carefully designed by us, and then skilfully produced by our team of expert craftsmen.

Visit Website

Phone:

01872 487101

Email:

hello@cherished-urns.co.uk

Location:

Penstraze Business Centre Truro Cornwall
Truro
TR4 8PN

Write Your review

Tell us how Cherished Urns made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cherished Urns 5 star review on 4th February 2025

1447

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely products Arrived very quickly thy yy”

Helpful Report

Posted 4 years ago

Dear Beverly, Thank you for also leaving us such a nice review, we really appreciate you taking the time to do so. We are so pleased that you are happy with your chosen product and with our service. With best wishes Kristina Customer Care

Posted 4 years ago

“Excellent service from cherished urns. I ordered 2 urns for my lovely mum and dad and a jewellery piece. I was kept informed of my order status and the urns arrived the next day. They were beautiful I was so pleased with them. When my jewellery piece came I couldn't believe how lovely it was. Thank you cherished urns for your great customer service I cannot fault you at all”

Helpful Report

Posted 4 years ago

Dear satisfied customer, Many thanks for your glowing review of our company. We very much appreciate your kind words as we aim to provide an efficient and caring service and to offer an outstanding range of quality products. We are so pleased that you are totally happy with all of your purchases and hope that they may bring you comfort and peace. With warm wishes Kristina Customer Care

Posted 4 years ago

“I am absolutely delighted with my ring. The design, colour everything is just perfect and allows me to still have my Grandmother with me on a daily basis. The placing of my order was perfect and felt very personal as the lady I spoke to was just so thoughtful and helpful throughout. I have since been looking at other items to place another order. Thank you so much for making this a truly special moment for me.”

Helpful Report

Posted 4 years ago

Dear Rebecca, We are delighted that you trusted us to create this unique ring for you and so reunite you with your grandmother and that you are totally happy with our service. Thank you so much for leaving us such a nice review, we very much appreciate your kind words and we look forward to creating another bespoke piece of jewellery for you soon. With warm wishes Kristina Customer Care

Posted 4 years ago

“Absolutely delighted with the ring created with my brothers ashes. Thank you 🙏”

Helpful Report

Posted 4 years ago

Dear Margaret, We are delighted that we have been able to reunite you with your bother and we hope that knowing that he is still close by and accompanying you always will bring you comfort and peace. Thank you so much for taking the time to leave us your positive review, it is greatly appreciated. With warm wishes Kristina Customer Care

Posted 4 years ago

“Great service , absolutely beautiful ring exactly as on website, ordered for my daughter 30th birthday with her grandmas ashes , she’ll be over the moon with it when she gets it . Lovely and respectful service provided from order to delivery , would highly recommend and I will be ordering one for myself soon, thank you so much .”

Helpful Report

Posted 4 years ago

Dear satisfied customer, Thank you so much for entrusting us to create this special ring for your daughter with her grandma's ashes. What a lovely birthday present which we are sure she will cherish forever. Many thanks for leaving us such a nice review and we look forward to creating more unique pieces of jewellery for you soon. With best wishes Kristina Customer Care

Posted 4 years ago

“Beautiful products and a very thoughtful company. I felt that my emotions at this time were embraced and understood. The choice of jewellery was amazing, and obviously crafted with skill. Thank you.”

Helpful Report

Posted 4 years ago

Dear Penelope, Thank you so much for your lovely review. We very much appreciate your kind words as providing a caring and efficient service and offering a wide selection of high-quality products that will be cherished forever, is of the utmost importance to us. With warm wishes Kristina Customer Care

Posted 4 years ago

“Caring helpful and fast service”

Helpful Report

Posted 4 years ago

Dear Barbara, We aim to provide an efficent and caring service and to offer quality products with fast delivery, so we very much appreciate your kind words and positive review. We hope that your chosen item brings you comfort and peace. With warm wishes Kristina Customer Care

Posted 4 years ago

“Recieved on time and looks beautiful! Very pleased with my order.”

Helpful Report

Posted 4 years ago

Dear Sarah, Many thanks for your kind words and for taking the time to leave us your review. We do our best to offer a wide selection of urns and to deliver them on time and well packaged to try and make things a little bit easier at this difficult moment. With best wishes Kristina Customer Care

Posted 4 years ago

“I ordered a ring containing my parents Ashes. Its Beautiful. Swift and easy to order service was Fantastic.”

Helpful Report

Posted 4 years ago

Dear Sandra, Many thanks for also leaving us such a positive review. It really means a lot to us as we do our best to make purchasing from us as swift and stress-free as possible. We are sure that you will wear it with love and cherish it forever. With warm wishes Kristina Customer Care

Posted 4 years ago

“The customer service was absolutly brilliant , kept well informed and updated , the ring my mum and i chose from my lovely dad's ashe's were beautiful thankyou”

Helpful Report

Posted 4 years ago

Dear Tina, Thank you so much for also leaving us such a positive review of our company and our service, we very much appreciate it. We are delighted that you and your mum love your chosen ring and hope that when you contemplate its profound beauty your hearts may be filled with happy memories that bring you comfort. With warm wishes Kristina Customer Care

Posted 4 years ago

“I used this company to have a ring made using some of my Dad's ashes. I found the entire transaction to be very smooth and considerate. As it was an item that was being made bespoke, there was a few months to wait for it, but it arrived in the timeframe specified - if anything a few days earlier. It was packaged beautifully and was a perfect fit - I couldn't be happier with it. I highly recommend this company.”

Cherished Urns 5 star review on 28th April 2021

Helpful Report

Posted 4 years ago

Dear Rhian, Thank you for entrusting us to create this special ring for you and for allowing us to reunite you with your dad. Thank you also for leaving us such a nice review and for sharing the photo of your bespoke ring. We always love to see our creation on the finger that it was destined for and your looks just lovely, so dainty and elegant. We are sure that you will wear it with love and cherish it always. With warm wishes Kristina Customer Care

Posted 4 years ago

“Was really happy with my precious necklace. Will have to purchase an 18" chain as 16" too short. It is beautiful and perfect. However the time from order to arrival was a good bit longer than expected. But would use this company again. Thanks very much. Delivery was on time by courier but not the amount of time said when order was placed.”

Helpful Report

Posted 4 years ago

Dear Marion, We apologise again that it took longer to craft your memorial necklace than anticipated but to keep our staff safe and to comply with current restrictions we have of course suffered some setbacks as we are sure you understand. We do offer chain upgrades in different lengths and styles to suit all tastes and we hope that wearing your pendant will bring you comfort. Thanks for taking the time to leave us your review. With best wishes Kristina Customer Care

Posted 4 years ago

“Beautiful Urn and excellent service. Several delivery updates, delivered quicker than expected and packaged beautifully. Thank you xx”

Helpful Report

Posted 4 years ago

Dear satisfied customer, We are delighted that you were able to find an urn worthy to hold the precious ashes of your loved one and that you were happy with the way it was packaged and our delivery time. We try to make this sad purchase as swift and stress-free as possible so we very much appreciate your positive comments and review. With warm wishes Kristina Customer Care

Posted 4 years ago

“Very good products, beautifully packaged, easy to order and quick delivery. Very reliable and good value for money.”

Helpful Report

Posted 4 years ago

Dear satisfied customer, Many thanks for your positive comments and five-star rating of our company. We very much appreciate it as we do our best to offer a wide range of quality products and to ship them quickly and well-packaged to try and make things a little bit easier at this sad time. With best wishes Kristina Customer Care

Posted 4 years ago

“Very efficient ordering & delivery service which also showed sensitivity to the customer. I’m absolutely on delighted with the finished product & now when I visit all our favourite places my loved one is always with me on my hand.”

Helpful Report

Posted 4 years ago

Dear satisfied customer, We are delighted to hear that you found ordering your piece of memorial jewellery to be easy and found our service caring and efficient. We are so glad that we have helped to reunite you with your loved one and now you can visit your favourite places together. Many thanks for your heartfelt review, it means so much to us. With warm wishes Kristina Customer Care

Posted 4 years ago

“I am very happy with the beautiful miniature urns which I ordered. They came very quickly and are packaged so nicely and the recipients were extremely happy to receive such a wonderful memory.”

Helpful Report

Posted 4 years ago

Dear satisfied customer, We are so pleased that you were able to find a selection of miniature urns you liked on our website and that the recipients of them are happy to receive such a thoughtful gift in memory of someone very special. Thank you so much for taking the time to leave us a review, we very much appreciate it. With best wishes Kristina Customer Care

Posted 4 years ago

“Excellent urn and very fast delivery”

Helpful Report

Posted 4 years ago

Dear Deborah, We do our best to offer a wide choice of high-quality urns and to deliver them quickly, so we are delighted that you are totally happy with your chosen item and with our service. We hope that you will find comfort knowing that your loved one rests peacefully in this lovely place. With best wishes Kristina Customer Care

Posted 4 years ago

“I was not really thinking straight due to the loss of my mother and ordered the wrong size urn. Cherished Urns we very understanding and refunded me straight away and I have now bought the right one from them.”

Helpful Report

Posted 4 years ago

Dear Sarah, We completely understand that many of our clients are in an altered state so we do our best to make ordering simple and to offer a caring and efficient service if any changes need to be made to the order. We are so pleased that we were able to sort out your issue and that you are now happy with your chosen urn. We hope that it will bring comfort and peace to you and your family. With warm wishes Kristina Customer Care

Posted 4 years ago

“Very good service i needed my ring for an event tomorrow called and they got it done for me quickly. Love the little touches done with such respect highly recommend”

Cherished Urns 5 star review on 23rd April 2021

Helpful Report

Posted 4 years ago

Dear Sarah, We are delighted that we were able to complete your memorial ring in time for your event and that you appreciate the special little touches that we add to make your purchase even more special. Thank you so much for leaving us a review and for sharing the photo of your gorgeous ring. It is always so nice to see our creation on the finger that it was made for, and yours looks absolutely stunning. We are sure that you will cherish it always and wear it with love. With best wishes Kristina Customer Care

Posted 4 years ago

“Great urns, I ordered 3 and they were delivered on time BUT not once did the lady I spoke to say she was sorry about my father's passing. It would have been nice at the time.”

Helpful Report

Posted 4 years ago

Dear Claire, We are glad that you were able to encounter three keepsake urns worthy to hold the precious ashes of your father on our website. We pride ourselves on our respectful and considerate service and apologise if you feel that the person you spoke to did not express her sympathy for your sad loss. Thank you for nonetheless leaving a five-star rating of our company. With kind regards Kristina Customer Care

Posted 4 years ago

Cherished Urns is rated 4.9 based on 4,971 reviews