Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,661 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,661 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Charley Chau 5 star review on 5th May 2025

451

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Charley Chau always deliver on both products and customer service. No other company come anywhere close to their dog beds. I have 3 very happy whippets! Would highly, highly recommend”

Helpful Report

Posted 5 years ago

“Very helpful. Bed good.”

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Posted 5 years ago

“Excellent product very well made, Oscar my Jack Russell loves to snuggle in it, medium was a very good size for him. Worth every penny. Very good quick delivery of item. Overall the experience I have had with this company has been excellent.”

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Posted 5 years ago

“My elderly dachshund finds the bed very comfortable but it is quite difficult for her to get into it without help but everyday it gets looser”

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Posted 5 years ago

“Our whippets love this cosy bed thank you :)”

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Posted 5 years ago

“Thank you Charley Chau. My rescue Whippador (!!) loves her new, big and cosy sliver mink faux-fur blankie to cuddle up with although there was some debate whether it was actually meant for humans as it is just so beautifully made and luxurious. I'm sure we'll be back for more loveliness soon!”

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Posted 5 years ago

“The dogs love burrowing and hiding.”

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Posted 5 years ago

“Excellent service always. Super fast delivery and staff are always ready to help and advise.”

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Posted 5 years ago

“Excellent Website and the Waterpoof product that will keep Paddys dog bed base clean and dry. Very prompt service with a lovely note to paddy .”

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Posted 5 years ago

“Very nice products.”

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Posted 5 years ago

“My 12 year old whippet loves his snuggle bed. It's exactly what I was looking for as my wee whippet was cold in the night. He'd get up to go for a drink of water or whatever and then try to get in our bed as he couldn't put his blanket back over himself in his usual dog bed. Often he ended up in our bed which was far from ideal. The snuggle bed has solved all this. He gets in and out of it easily and snoozes away happily through the night. It's quite pricey but well worth it. Make sure you order one that's large enough so your dog has enough room. Customer service was excellent and it arrived on time. The bed is very good quality and looks stylish. I think my children would like to sleep in it!”

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Posted 5 years ago

“Great swatch service and help- superb product.”

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Posted 5 years ago

“Worth every penny. My iggy now sleeps through the night. :)”

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Posted 5 years ago

“Very prompt service. Item packaged up well & arrived undamaged.”

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Posted 5 years ago

“Premium products, super customer service.”

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Posted 5 years ago

“My dog is delighted with this snuggle bed! It is a quality bed and I like the fact that you can buy extra covers etc.Also the envelope bit is nice and deep! Wonderful service and product. Thank you!”

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Posted 5 years ago

“Great service as always. Very speedy delivery of a well made excellent item.”

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Posted 5 years ago

“Very happy with my new dog bed. I have one already which is great. It’s robust, well made, comfy and washable.”

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Posted 5 years ago

“I had very good fast and personal service when ordering a house collar for my whippet. I’d measured wrongly so had to return it for an exchange which came today and looks very smart . Excellent service!”

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Posted 5 years ago

“Love the dog bed. Wish it had a bit more slack - still working on Pepper using the cover without my support!”

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Posted 5 years ago

Charley Chau is rated 4.9 based on 1,661 reviews