Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road, Manchester, Lancashire
Rating: 4.91

4.9 Rating 1,759 Reviews

97 %

of reviewers recommend Charley Chau

About Charley Chau:

Charley Chau are award-winning British designers, specialising in creating exceptional luxury dog beds and dog blankets that are designed for sublime comfort, beautiful interior styling and unbeatable performance over time.

Since 2010, our work has been informed by intelligent design to create the unique Charley Chau collection of dog beds and blankets, with happy customers in over 60 countries around the world.

We are so proud that Charley Chau is trusted by so many discerning dog lovers to keep their dogs in the comfort all dogs deserve.

Visit Website

Phone:

0161 848 8702

Email:

hello@charleychau.com

Location:

Unit F, The Courts,
Kestrel Road,
Manchester
Lancashire
M17 1SF

Write Your review

Tell us how Charley Chau made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Charley Chau 5 star review on 26th January 2026

Charley Chau 5 star review on 6th December 2025

Lynne L

463

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wow, amazing colour, pure luxury and quality. Not sure I will see much of Schoko now we’ve upgraded to the winter snuggy. One very happy doggie 🐾, thank you.”

Charley Chau 5 star review on 29th December 2022

Helpful Report

Posted 3 years ago

Hi Janet, Aww, thank you and Happy Snuggling to Schoko xx Bests, Jenny

Posted 3 years ago

“Bought two of the large for our labradors.. Better than my own mattress! Expensive but worth every penny . Our girls would highly recommend them”

Helpful Report

Posted 3 years ago

Thank you so much for taking the time to leave your review and for the fab photo. I'm so pleased to see one of your girls settled in her crate xx Bests, Jenny

Posted 3 years ago

“Amazing product and no issues at all with delivery speed, even during a postal strike and a week before Xmas. The product is beautiful and you can tell it’s been made with love!”

Helpful Report

Posted 3 years ago

Thank you so much Una! And happy snuggling to your doglet too xx Bests, Jenny

Posted 3 years ago

“Very good snuggly bed for our boy. He loves to burrow in it. Thank you”

Charley Chau 5 star review on 25th December 2022

Helpful Report

Posted 3 years ago

So glad the snuggle bed was a hit! Thank you so much for your review. Kerry

Posted 3 years ago

“I ordered two of the snuggle beds for my dogs for Christmas. I placed my order mid afternoon and the very next day my order arrived! My boys haven't seen their snuggle beds yet as Christmas hasn't arrived but I know they will love them. The beds are lovely quality and I am really pleased with them. I have also purchased the ducky donut beds, the faux fur blankets and the fleece blankets 3 years ago and all are excellent quality and are still in great condition. Charley Chau hasn't disappointed and I would highly recommend them....better still they are a British based company!”

Helpful Report

Posted 3 years ago

Hi Donna, Thank you so much for your review, I'm glad your snuggle beds arrived quickly, I hope the boys enjoyed them on Christmas Day! Thank you for all your support, as a small business it means a lot to us. Kerry

Posted 3 years ago

“Excellent customer service and a company that really seems to value their customers both human and canine.”

Helpful Report

Posted 3 years ago

Thank you so much for your kind words, Deborah! Bests, Jenny

Posted 3 years ago

“It’s amazing! Patchy loves it! Xxx”

Helpful Report

Posted 3 years ago

Thank you Katie! And I'm glad it's been a hit with Patchy! xx

Posted 3 years ago

“Arrived really quickly and it isn't flat/vacuum packed so its ready to use straight away. Lovely quality and medium is just right for our small whippet.”

Helpful Report

Posted 3 years ago

Hi Claire, Thank you for taking the time to leave your review. And I'm glad the medium Snuggle Bed was the right size for your Whippet. We only have a handful of Whippet customers small enough to use the medium-sized Snuggle Beds comfortably. If you're able to, please post and tag us on Facebook or Instagram as we would love to see photos. Bests, Jenny

Posted 3 years ago

“Great customer service, l nice quality product. It's very nice and cosy, our whippet loves it. Now we are trying to persuade her to find her own way into it without her waking us up when she has a bed problem... We're trying a dentastix inside the bed.”

Helpful Report

Posted 3 years ago

Hi Peter, A top tip top tip to encourage your Whippet into the bed by herself is to use a treat she really, really loves. Take a small piece, making sure she see that you have it and then place it under the cover right at the front. If she retrieves it, repeat in a similar position. After a few tries move the treat further into the bed. As you move the treat further in, your Whippet should work out that she will be able to get into bed on her own. If not, she may just have you very well trained! And don't hesitate to contact us if you have any questions at hello@charleychau.com otr 0161 848 8702. Bests, Jenny

Posted 3 years ago

“Parcel went awol with postal disruption. Y They were really good at locating it & sorting out so it was delivered next day. Great customer service. Thank you.”

Helpful Report

Posted 3 years ago

Hi Ianthe, You're very welcome. I am sorry but so glad we were able to locate the parcel in the end! Bests, Jenny

Posted 3 years ago

“Had to buy another Charley Chau bed as my whippet puppy made it plain that she would only sleep in my elderly whippet’s bed! He was heartbroken, thank goodness the new bed arrived and I have two very happy whippets once more! The beds are absolutely essential and last and last. They are fantastic.”

Helpful Report

Posted 3 years ago

Thank you for leaving your review Sarah!

Posted 3 years ago

“Great company to deal with and superb quality. I think the attached photo says it all. Karen.”

Charley Chau 5 star review on 18th December 2022

Helpful Report

Posted 3 years ago

What a fab photo. Thank you Karen!

Posted 3 years ago

“Fabulous quality products, much loved by all the dogs we have cared for and are caring for. Excellent service and speedy delivery too.”

Helpful Report

Posted 3 years ago

Hi Xenia, Thank you so much for your continued support. Smooches to your doglets xx Bests, Jenny

Posted 3 years ago

“Well made, very snuggly and warm . Barney loves it !!”

Helpful Report

Posted 3 years ago

Happy Snuggling, Barney xx Thank you Sandra, and I'm glad it's been a hit with Barney. Bests, Jenny

Posted 3 years ago

“We've gone Charley Chau mad. My two girls love the 'pitta pocket' beds and lovely throws. We've not looked back and certainly looking to add to our collection!”

Charley Chau 5 star review on 15th December 2022

Helpful Report

Posted 3 years ago

Thank you Susan, and welcome to the Charley Chau family. Happy Snuggling xx

Posted 3 years ago

“This is our 2nd bed & 3rd cover for our whippet’s they absolutely love them”

Helpful Report

Posted 3 years ago

Aww, Happy Snuggling xx Thank you Jaxcqui!

Posted 3 years ago

“Fantastically helpful! I ordered the wrong size bed for my dogs and getting it exchanged it was so simple. The beds are beautifully made, my dogs are going to love it!”

Helpful Report

Posted 3 years ago

Hi Charlotte, I'm so glad we were able to helps and Happy Snuggling to your dogs xx Bests, Jenny

Posted 3 years ago

“Our two greyhounds love their new beds and bolster pillows, excellent products in great colours, couldn't be happier with the service too!”

Helpful Report

Posted 3 years ago

Hi Robert, This is great, so happy to hear your greyhounds love their bed! Thanks so much for taking the time out to post a review, much appreciated. Kerry

Posted 3 years ago

“I’ve been buying the great spot snuggle bed over and over again for 10, maybe 12, years! This Christmas jumper wearing pup is the fourth generation to enjoy these beds!!”

Charley Chau 5 star review on 8th December 2022

Helpful Report

Posted 3 years ago

Hi Isobel, Oh this makes us so happy, how amazing to know that generations are enjoying a Charley Chau level of comfort! Thank you so much for your lovely review and the adorable photo. Kerry x

Posted 3 years ago

“Love these snuggle beds. I have two Italian Greyhounds, Carmen and Poppy. Carmen will only lay on top but Poppy snuggles deep inside the bed. Service is stellar, I received both my recent orders within the week!”

Helpful Report

Posted 3 years ago

Hi Mary, Thank you so much for your continued support for Charley CHau and I hope the Colorado weather isn't too cold at the moment. Smooches to Poppy & Carmen xx Bests, Jenny

Posted 3 years ago

Charley Chau is rated 4.9 based on 1,759 reviews