Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,661 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,661 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Charley Chau 5 star review on 5th May 2025

451

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just received a beautiful Silver Mink fur blanket for my whippet....he jumped straight on to it, on the sofa of course, & hasn't left it....100% success I think!.... thank you.”

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Posted 4 years ago

“Love Charley Chau! Great to deal with and wonderful luxury products!”

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Posted 4 years ago

“Great company, will be buying more.”

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Posted 4 years ago

“Ted loved his blanket, as soon as I placed the blanket in his bed he jumped straight into it. It's very well made, very soft and heavy. He loves it. Thank you, ☺️”

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Posted 4 years ago

“Great quality goods and really quick delivery”

Charley Chau 5 star review on 29th November 2020

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Posted 4 years ago

“My two whippets are spoilt by Charley Chau in our household - they have two large snuggle beds in our bedroom and a third large bed in our lounge all in Pewter linen and now have a lovely brand new charcoal spotty blanket that I can take out with us when we go out so that they can settle down if we stop mid way in a way at the pub. Sadly none of the pubs are open because of COVID lockdown so it is getting wrapped up for them for Christmas in the hope that we can put it to good use in the spring! We were lucky enough to win a £50 voucher from Charley Chau on their social media monthly competition so it was lovely to get the dogs a nice Christmas present with the voucher!”

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Posted 4 years ago

“Great customer service.”

Charley Chau 5 star review on 26th November 2020

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Posted 4 years ago

“Quality of product and delivery is excellent. Covers are easily washed. Just replaced the cover on a snuggle bed I purchased 4 years ago, mattress is still in perfect condition. My dog loves his snuggle bed.”

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Posted 4 years ago

“Very professional and my dog bed arrived super quickly. I also received a lovely handwritten note, which I thought was such a sweet touch.”

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Posted 4 years ago

“Snuggeliest snuggle duggle bed ever!”

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Posted 4 years ago

“Excellent quality as usual. Looks lovely on my son's doggy.”

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Posted 4 years ago

“My new Ducky Donut bed is extreamly comfy. I finally don't enjoy to sleep on the couch anymore. Also, the card you sent together with it was very kind and much appreciated. Thank you! (Scilla - portuguese water dog)”

Charley Chau 5 star review on 20th November 2020

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Posted 4 years ago

“Beautiful bed . Quick delivery with lovely handwritten note”

Charley Chau 5 star review on 19th November 2020

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Posted 4 years ago

“Great experience .. the set i bought is perfect for my pup who is a prolific chewer. Great communication throughout the buying process and a quality item at a good discount.”

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Posted 4 years ago

“Amazing quality products and lovely personalised service. Both my dog and I are huge fans :)”

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Posted 4 years ago

“We absolutely LOVE this blanket!! It’s gorgeous over our foot stall and is such beautiful quality. Our whippet cannot get enough of laying on it and I will he ordering another from you when we buy him a new bed! Just love it”

Charley Chau 5 star review on 17th November 2020

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Posted 4 years ago

“I like a lot the quality & design of the product. But i think the cushion should be thicker.”

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Posted 4 years ago

“Excellent service! Quick delivery and the quality of the bed is superb.”

Charley Chau 5 star review on 16th November 2020

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Posted 4 years ago

“Milo loves his new chic and stylish rattan basket! Charley Chau was so helpful to process our order and quickly send the basket to us in Spain. Definitely recommend.”

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Posted 4 years ago

“Charley Chau products are clearly premium - I'm happy to invest in good quality items for my pets however, it is such a gripe that they still charge delivery - I spent over £200 on 2 blankets but apparently they can't offer free delivery... It won't stop me buying their products but I'll definitely look at other options before buying from them directly. A real shame...”

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Posted 4 years ago

Hi Claire, I'm so glad you're happy with our products and thank you for ordering with Charley Chau. Sorry to hear that you're upset about our delivery charges. Sadly there's no such thing as free delivery. To explain what I mean ... in 2020 so far we have paid over £80,000 in delivery charges to our couriers. For a small business (we are still only a team of two full-time and one part-time) that's a huge bill. When Jenny and I first started Charley Chau, we had no experience selling products online. What we didn't know back then was that to offer "free delivery" we needed to build the cost of shipping into our product prices - because ultimately, there is a cost that has to be covered. When we realised this, we thought about it long and hard and decided that we would not build the cost of shipping into our prices as when a customer orders two products or more in one order (e.g. a bed and a blanket) then the customer ends up paying a lot more than they need to - for their free shipping. So, we decided it was actually quite misleading knowing what we know. We only charge shipping at cost i.e. we do not make a profit on it. As a small business we don't ship huge volumes of parcels so we are limited to what deals we can negotiate with the huge couriers and we try to minimise the most for our customers as much as possible. Many online retailers that charge shipping are actually making a profit on the shipping fee. Heaps of large, respected high street brands charge similar or even more than Charley Chau for a next day service. We can guarantee that they have access to much cheaper rates than we do - they are making a profit on shipping while we are not. Once again, sorry to hear you're unhappy about the shipping charges but there genuinely is no such thing as free shipping. Best wishes, Christine

Posted 4 years ago

Charley Chau is rated 4.9 based on 1,661 reviews