Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,661 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,661 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Charley Chau 5 star review on 5th May 2025

451

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have just recently bought a new bed for our dog, Buddy! Our previous dog bed lasted 7 years (also from you) so we knew we wanted to get another bed from you! Buddy loves it! Thank you x”

Charley Chau 5 star review on 12th November 2020

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Posted 4 years ago

“I ordered a dog bed and it arrived very quickly and was of excellent quality. Very pleased.”

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Posted 4 years ago

“We have quite a few of your fleece blankets , they are lovely quality and wash very well .”

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Posted 4 years ago

“Quality, good service and my happy Italian Greyhound Thank you España”

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Posted 4 years ago

“Our Vizsla puppy hasn’t even arrived yet but we were only ever going to get him Charley Chau beds! We went for the snuggle and also the day bed for his bed in the lounge. Divine quality and designs and Jenny was an absolute pleasure to chat with. Couldn’t recommend more highly. Boo Jones”

Charley Chau 5 star review on 9th November 2020

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Posted 4 years ago

“This is my second time to order the polar bear faux fur dog blanket. Very soft and beautiful and Momo and Riki and humans are enjoying this blanket.”

Charley Chau 5 star review on 8th November 2020

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Posted 4 years ago

“Incredible service. Ordered one day and delivered the next.”

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Posted 4 years ago

“This is our first time buying a bed from yourselves and we are happy to say that we have been impressed with the quality and the service ! Well done !”

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Posted 4 years ago

“My mini dachshund loves her snuggle bed so much I’ve had to buy 2! It looks so gorgeous and is fantastic quality. We adore it!”

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Posted 4 years ago

“Beautiful bed, excellent quality, and as always, Charley Chau's service is second to none! We bought this bed for our whippet who loves to snuggle under a duvet, but it turns out our lurchers love it just as much - I think we'll be needing more of these!”

Charley Chau 5 star review on 2nd November 2020

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Posted 4 years ago

“Quality products, prompt delivery and friendly communication. Highly recommend, thank you!”

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Posted 4 years ago

“Love the new dog covers. Lovely colour fits in well in my lounge. Good quality. Last for ages. Bought the dog bed 3 years ago covers still good condition after numerous washes, just wanted a different colour.”

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Posted 4 years ago

“Great company to deal with - all very easy and questions answered very promptly”

Charley Chau 5 star review on 31st October 2020

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Posted 4 years ago

“We ordered the wrong size bed for our whippet- for all you whippet owners out there, a large is definitely the way to go- the team at Charley Chau couldn't have been more helpful and within a few days, Magnus was able to enjoy his new palace. It's taking him a little time and help to understand how to get into it, but once he's in, he absolutely loves it. He now prefers his new bed to joining us on the sofa!”

Charley Chau 5 star review on 30th October 2020

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Posted 4 years ago

“Good evening madam / sir I just wanted to say a massive thank you for how good your customer service has been. You went above the normal to help me find a collar for my breed of dog which has proven quite tricky, on this occasion the collar didn’t quite fit right but will not stop me coming back and ordering again due to the customer service. Thank you for the refund and have a good rest of the evening. Regards”

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Posted 4 years ago

“Excellent service and quick delivery even outside U.K.”

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Posted 4 years ago

“Such a beautifully made bed for our little Whippet. Good quality materials used, with the best cushion/pillow in it! It's so plush it makes us want to sleep in it! It's also changed our lives, we were up 2-3 times a night to tuck her back into bed when she was cold before, but now she can get helself under the blanket, and stays there all night! We are all sleeping much better! Absolute life changer!”

Charley Chau 5 star review on 29th October 2020

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Posted 4 years ago

“Great customer service,, it the day it arrived i realised i had ordered the wrong size bed, no problem, spoke to customer services who not only despatched the larger bed that same day, but also arranged to collect the wrong one the next day, fantastic service, good quality product.”

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Posted 4 years ago

“I adore this dog bed as much as my whippet does! It’s made to a very high quality and is just perfect for my little snuggle monster! The colour is perfect too. Would highly recommend.”

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Posted 4 years ago

“Amazing customer service - so kind and helpful. And Mabel has been waiting for this bed for 3 years - wish I hadn’t wasted money on all the other attempts and just gone for this straight off! She loves it!”

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Posted 4 years ago

Charley Chau is rated 4.9 based on 1,661 reviews