Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,661 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,661 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Charley Chau 5 star review on 13th November 2021

Daphne B

Charley Chau 5 star review on 11th September 2021

Åse L

Anonymous

Anonymous // 01/01/2019

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“Great service, communication and of course loved the items!! Thanks so much..personal touch really appreciated”

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Posted 6 years ago

“Adorable dog bed...my puppy Teddy curls up in it all the time...we both love it!! Great quality, arrived quickly, wonderful customer service!!”

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Posted 6 years ago

“Lovely good quality products, second time we have purchased a bed. Wash well”

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Posted 6 years ago

“Speedy service, with a quality product.”

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Posted 6 years ago

“Fabulous service - easy to order what I wanted and arrived quickly. As always everything is great quality and I have a very happy doggy!”

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Posted 6 years ago

“Excellent service and thank you for your patience! Ordered wrong size, chose wrong colour, both of which were resolved and exchanges swiftly and with ease.”

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Posted 6 years ago

“Excellent, personal customer service experience. Would definitely buy things from Charley Chau again based on this.”

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Posted 6 years ago

“Parcel force where supposed to delivered on the Friday as paid for but didn't receive to wed week after. The texture of the bed isn't very whippy friendly. One side should be softer so more cosy as with yr other designs. Jessie loves soft textured bedding and the mattress was to replace other bits of bedding which she had had from a puppy( It didn't matter about the side sections) also the filling looks lumpy which may be a concern when machine washing. I was expecting a bit better for the money that I have spent when there are other alternates out there.( I had bought her the velvet box bed and after two years has collapsed and lost any structure and will need to create a modification at the corners so it's not so floppy!) However it suits the purpose for winter in our cold kitchen”

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Posted 6 years ago

“Just fabulous service. My dog is sooooooo happy in her new bed. Thank you all very much xxx”

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Posted 6 years ago

“Fast delivery, great quality”

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Posted 6 years ago

“Good quality products, excellent customer service, thank you”

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Posted 6 years ago

“I'm very happy with the "tags" collar" I received from charley Chau. it seems of good quality, the color is as expected and my Whippet seems to find it comfortable. Critique?...i would like to have know "upfront" the cost of shipping. I would still have gone through with the order, but I actually thought there was "0" charge. I think it is a good product and my Whippet seems to find it very comfortable (read "oblivious"). Thank you Charley.”

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Posted 6 years ago

“We love our faux squirrel fur blanket, it’s very soft and the dogs are going to enjoy it even more in winter!”

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Posted 6 years ago

“Beautiful website and easy to use, product arrived very quickly, with lovely personal touch and the product is excellent, I’m very happy with this purchase but my dogs even more so ??”

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Posted 6 years ago

“Great, personal service from Charley Chau, amazing quality blanket - George hasn't budged since receiving it!”

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Posted 6 years ago

“Excellent”

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Posted 6 years ago

“first class, the snuggle bed is beautiful , very good quality, my whippet loves it, well worth the money, everything worth 5 stars,”

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Posted 6 years ago

“Great customer service and brilliant products! Fast delivery.”

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Posted 6 years ago

“Absolutely wonderful company Quality of the snuggle beds are exceptional And they come up like brand new after washing , My boys love them , if only they made them for humans !!!????”

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Posted 6 years ago

“Charley Chau offered fantastic customer service from start to finish. They even agreed to replace an unused collar which I had mistakenly ordered in the wrong size. Fantastic and I will highly recommend to everyone I know”

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Posted 6 years ago

Charley Chau is rated 4.9 based on 1,661 reviews