Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,661 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,661 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

Write Your review

Tell us how Charley Chau made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Charley Chau 5 star review on 5th May 2025

451

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received my new cover very good service thank you”

Helpful Report

Posted 5 years ago

“The basket and cushions are really lovely and stylish . The service was excellent with really good communication.”

Helpful Report

Posted 5 years ago

“Sorry didn't see that this was about the company and not the product! So I wrote a review about the product. Charley Chau were very efficient and friendly to deal with I haven't given a 5* due to the product being disappointing.”

Helpful Report

Posted 5 years ago

“Puppy seems to love it The walks especially are low but provide the perfect screens/ barriers for a puppy and very comfortable Our pup stopped crying When we put her into her crate when we got this bed !”

Helpful Report

Posted 5 years ago

“Lovely personal service, quality products and my dog looks good in his new ID house collar.”

Helpful Report

Posted 5 years ago

“Christine and Jenny have been very helpful”

Helpful Report

Posted 5 years ago

“As always beautiful quality and new puppies love it. I have been purchasing from Charley Chau for the past 12 years, their products are of the highest quality and blankets I purchased then are still as good as knew - fabulous service too - Thank you :-)”

Helpful Report

Posted 5 years ago

“Love all things Charley Chau. Great service from people who really know their stuff! They can’t help you enough and are so accommodating. All Charley Chau goods are superb and so well made.”

Helpful Report

Posted 5 years ago

“Ordered a replacement cushion for my snuggle bed , arrived promptly ( even in these difficult times), Iris is now loving using her ( new to her bed)”

Helpful Report

Posted 5 years ago

“Our shih Tzu absolutely loves the bed and can't get enough of jumping onto at night - the quality really is premium and it's now just to see if it stands the test of time”

Helpful Report

Posted 5 years ago

“Excellent.”

Helpful Report

Posted 5 years ago

“Im very happy with my purchase, amazing quality and super fast delivery!! Charley Chau's textiles are just superb!! I made an order from Brasil and the parcel has arrived in 3 days!!!!”

Helpful Report

Posted 5 years ago

“I ordered some beds for my dachshunds a while ago. they loved them! Amazing quality, definately going to order some more in the future.”

Helpful Report

Posted 5 years ago

“I am a repeat purchaser. Always good service and quality product.”

Helpful Report

Posted 5 years ago

“Beautiful collar. Works great as a decorative collar for their tags. Tad expensive but a quality product. Came as described and shipping to Canada was quick.”

Helpful Report

Posted 5 years ago

“Easy straightforward transaction. Knew quality of products were first class as have purchased previously.”

Helpful Report

Posted 5 years ago

“My Hannah loves it and so I love it too. Thank you.”

Helpful Report

Posted 5 years ago

“Fantastic quality dog beds . Fabulous after sales service. Highly recommend”

Helpful Report

Posted 5 years ago

“So excited to have received the collars today after a short delay due to the covid19 virus. They look great on my IGs and are of great quality and workmanship. As we all have experienced something as never before, I wish you good health as we recover from this and we will get through this time. Be well and thanks, Kaye Akin”

Helpful Report

Posted 5 years ago

“Good service, I received the product very quick.”

Helpful Report

Posted 5 years ago

Charley Chau is rated 4.9 based on 1,661 reviews