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Chapelle Jewellery Reviews

4.7 Rating 2,826 Reviews
94 %
of reviewers recommend Chapelle Jewellery
4.7
Based on 2,826 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 82%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read Chapelle Jewellery Reviews
Visit Website

Phone:

01895201000

Email:

customerservices@chapelle.co.uk

Location:

24 Park Road,
Uxbridge,
London
London Borough of Hillingdon
UB8 1NH

Anonymous
Anonymous  // 01/01/2019
Great service,got my things delivered safely n fast
Helpful Report
Posted 10 years ago
Service rating :Thank you for taking the time to leave a review. I am so sorry to hear that you are unhappy with one of your items. We do try to provide as many details on our jewellery as possible but we appreciate it can be difficult to see what things are like online which is why we offer a refund policy. If you would like to return your necklace we would be happy to refund the amount onto the gift card you paid with as long as it is an unworn condition. Kind regards, Gabby
Posted 10 years ago
Great service,got my things delivered safely n fast
Helpful Report
Posted 10 years ago
Service rating :Thank you for taking the time to leave a review. I am so sorry to hear that you are unhappy with one of your items. We do try to provide as many details on our jewellery as possible but we appreciate it can be difficult to see what things are like online which is why we offer a refund policy. If you would like to return your necklace we would be happy to refund the amount onto the gift card you paid with as long as it is an unworn condition. Kind regards, Gabby
Posted 10 years ago
Great service,got my things delivered safely n fast
Helpful Report
Posted 10 years ago
Thank you for taking the time to leave a review. I am so sorry to hear that you are unhappy with one of your items. We do try to provide as many details on our jewellery as possible but we appreciate it can be difficult to see what things are like online which is why we offer a refund policy. If you would like to return your necklace we would be happy to refund the amount onto the gift card you paid with as long as it is an unworn condition. Kind regards, Gabby
Posted 10 years ago
Item arrived promptly and in excellent condition
Helpful Report
Posted 10 years ago
Thank you for reviewing our service. I do hope that your son loves his new watch. Just a quick note - as you are probably aware this watch is an Eco-Drive model which means it is powered by light. If you are not planning on presenting it until May we would recommend ensuring that you expose it to light for a few days before wrapping it up to ensure it is charged and ready to use when opened as we store them in darkness and only give them a partial charge before dispatch. This will hopefully help prevent any possible delay to him enjoying his gift. Do get in touch if you require any further information on this. Kind regards, Gabby
Posted 10 years ago
Well packaged, watch as described.
Helpful Report
Posted 10 years ago
Thank you for leaving feedback, I do hope that the watch is well received by the lucky recipient on his birthday. Kind regards, Gabby
Posted 10 years ago
Very nice product in reasonable price
Helpful Report
Posted 10 years ago
What a wonderful company to deal with, excellent communication and very prompt service . Will most definitely use again . First class service , thankyou .
Helpful Report
Posted 10 years ago
Thank you so much for your kind comments. I am really pleased to hear you were happy with your experience of shopping online at Chapelle Jewellery. Please do keen an eye on our website as we are always adding new Hot Diamonds products with savings of up to 50% off the RRP. If we can help in the future please do get in touch. Kind regards, Sarah
Posted 10 years ago
Delivery was quick and product was well packaged
Helpful Report
Posted 10 years ago
Excellent service and fast delivery
Helpful Report
Posted 10 years ago
Thank you for your feedback and I am really pleased that you were happy with your purchase. If we can be of any assistance in the future please do get in touch. Kind regards, Sarah
Posted 10 years ago
Very good servive
Helpful Report
Posted 10 years ago
wonderful company, very correct, fast transportation with excellent packaging. I recommend it strongly.
Helpful Report
Posted 10 years ago
So glad to hear you are happy and enjoying your beautiful new watch! Do keep an eye on our site for more great deals on Citizen watches in future and let us know if we can be of any assistance. Kind regards, Gabby
Posted 10 years ago
good service
Helpful Report
Posted 10 years ago
The service was excellent.
Helpful Report
Posted 10 years ago
Thank you for leaving such lovely feedback. I am so glad you were pleased with our service and your beautiful new earrings. Do get in touch if we can be of any further assistance in future. Kind regards, Gabby
Posted 10 years ago
none
Helpful Report
Posted 10 years ago
none
Helpful Report
Posted 10 years ago
Easy website to use, payment straight forward & delivery was very quick.
Helpful Report
Posted 10 years ago
It's great to hear that you found our site straight-forward and easy to use and I'm glad you are happy with your new watch as well. Thanks for taking the time to leave feedback. Kind regards, Gabby
Posted 10 years ago
Prompt delivery, excellent communication
Helpful Report
Posted 10 years ago
Thank you for taking the time to let us know you are happy with our service and your new watch. If you are looking for a Citizen watch that shows the day we do have a selection with this particular feature here > http://www.chapelle.co.uk/watches/mens-citizen_day. Alternatively, do get in touch if you are looking for soemthing in particular because we are always happy to help and can't always show every watch on our website. Kind regards, Gabby
Posted 10 years ago
love my hot diamond locket, could not find anywhere else. amazon selling newer versions, MUCH poorer quality. this is original product that i like. came within 4 days as promised. next day better, but no biggee
Helpful Report
Posted 10 years ago
I'm so glad to hear you love your new locket! We stock a very wide range of Hot Diamonds jewellery, including new and older styles so keep an eye out for more great deals in future. We do also offer next day delivery, which you can select it at the check-out if you prefer. Kind regards, Gabby
Posted 10 years ago
The website was easy to use, delivery was quick can't fault anything. The signed for delivery meant no damage to the lovely box or product. Would definitely order again.
Helpful Report
Posted 10 years ago
Thank you so much for your lovely feedback. We are authorised stockists of every brand we sell which means everything is supplied in brand presentation boxes with the manufacturer's guarantee and/or certificate of authenticity. Kind regards, Gabby
Posted 10 years ago
Excellent service arrived very quick
Helpful Report
Posted 10 years ago
Chapelle Jewellery is rated 4.7 based on 2,826 reviews