CE Online Ltd Reviews

Name: CE Online Ltd
Address: 1A Port HouseTenbury Road, Bromyard
Rating: 4.74

4.7 Rating 218 Reviews

94 %

of reviewers recommend CE Online Ltd

Company Reviews

Metrics

Info

4.7

Based on 218 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About CE Online Ltd:

CE Online is a small, family run business based in Bromyard, Herefordshire.
Our aim is to provide the very best service and we are always looking for ways to improve. We would love to hear your feedback, and would really appreciate it if you could take a couple of minutes to write a quick review for us. This will allow us to improve our service and let others recognise the value we provide.

Visit Website

Phone:

01885 498350

Email:

info@ceonline.co.uk

Location:

1A Port HouseTenbury Road
Bromyard
HR7 4NS

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CE Online Ltd 5 star review on 30th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently bought a prover from them. The service was so good, even when there was no stock from the supplier, they monitored the stock and got back to me when there was stock, I had to grab it quickly, was delivered on time. The service was good. Very efficient service. I will recommend them.”

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Thank you so much for your feedback, we really appreciate it and we hope to do business with you again!

“Initially I hadn’t received the door catch after ordering. I contacted CE online and they sent another one for next day delivery”

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“Brilliant prices and very fast delivery. Will definitely be using again.”

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Thanks for taking the time to leave a review. We're glad you were happy with your experience!

“Great service delivered efficiently and wrapped very well. Ordered on the Friday and had within a few days”

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Thank you for leaving such a positive review. We take pride in providing a great service and we're delighted to hear you were happy with your order.

“Despite import issues with the fryer I purchased (which was out of their control) they kept me up-to-date continually throughout the process. They even sent out the fryer special delivery at their expense to get to me in time for my gas certification and first event. This is the first time using this company and I will be using them in the future for sure!”

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Thank you so much, Callum. We really appreciate your patience while we worked through the delay and we're glad we could get everything to you in time. It's great to hear you'll be ordering from us again and we look forward to helping next time!

“Absolutely amazing customer service. Missing foot for a table, email was answered immediately and replacement was received within 24hours from manufacturer! Thank you will definitely be using you again!”

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Thank you so much for your wonderful feedback, Joules! We're thrilled to hear that our customer service team could assist you so promptly. We truly appreciate your support and look forward to serving you again in the future. Warm regards, Team CE Online Ltd

“Great product was to arrive on next day delivery which I guess I had to pay extra for arrived 1 week later! The white van people are the face of your business and excuse the pun they don’t deliver So sad”

Helpful Report

Thank you for your review, and we're sorry about the delivery delay. We’d like to clarify that everything was processed correctly on our end — your order was dispatched on time via the next day service you selected. Unfortunately, once parcels are in the hands of the courier (in this case, DPD), any delays are beyond our control. As soon as we were informed there was an issue, Maria acted quickly to chase this up and help get it sorted by providing GPS. We’re disappointed that our efforts have been overshadowed by this courier issue, but do appreciate you bringing this to our attention. We always aim to provide a smooth and reliable service, and we’re sorry this experience didn’t reflect that. Your comments have been noted and will help us in continuing to improve.

“We could not be happier...! CEOnline made our job of replacing an old (insured) American washing machine so simple. All questions answered, no fuss, no issues, good price, excellent communication, timely delivery and first class service. In Maria and Fern they have two special ladies - thank you.”

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Thank you so much for your kind words John – we're really glad we could help make everything easy and straightforward. It was a pleasure to assist, and we’re always here if you need anything else! – Fern & Maria

“Efficient clear and easy ordering process”

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Thanks for the great feedback – we’re really glad you found the ordering process smooth and straightforward! Let us know if there’s anything else we can help with.

“Unbelievable ! i recently bought a food truck and the equipment was neglected whilst cleaning i broke a glass door this was the last straw!! but clutching at strews i called CE Online and i couldn't believe how helpful they was and to top it all they saved the day with a replacement door and it didn't cost the earth . i am so leased with this service .”

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Thank you for taking the time to leave a 5 Star review and we were so pleased to help get you up and running! Good luck in your new venture and we hope to do business with you again!

“Good and speedy service”

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Thank you so much for your 5 Star review and your continued business! It is very much appreciated!

“Thank you so much for the lovely cake tongs you donated to our community cafe. Your kindness and generosity is very much appreciated and your customer service is exemplary.”

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Thank you for your 5 Star review and we were so pleased to be able to provide these for such a good cause!

“Maria was very professional and kind. She responded to my email promptly and provided all the information needed, and she also went further and provided an alternative option.”

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Thank you for taking the time to leave a review, it is much appreciated. We are so pleased we were able to sort your issue with a minimum of fuss!

“Excellent customer service. Received the good the following day.”

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Thank you for your 5 Star rating, it is much appreciated!

“Very good service”

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Thank you for your 5 Star review and pleased to our customer service met your expectations!

“Rubbish - ordered something from the website and was charged. But the next day I’m told it’s been discontinued and I’ve been refunded (though nothing for the inconvenience of course). Clearly poor stock control and web management. I wouldn’t use them again.”

Helpful Report

Hi Nick, We’re truly sorry for your recent experience and completely understand your frustration. Unfortunately, in this instance, our supplier had not informed us that the item was discontinued, which meant we were unaware when you placed your order. As soon as we became aware, we removed the product from our website immediately to avoid this happening again. While your refund was processed promptly, we know this doesn’t make up for the inconvenience caused, and we apologise sincerely. We are also in discussions with our supplier to ensure we are notified of such changes more efficiently in the future. Thank you for bringing this to our attention, and we hope you’ll consider giving us another chance in the future. If there’s anything further we can do to help, please don’t hesitate to reach out. The CE Online Team

“Great price, super quick delivery.”

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Thank you for taking the time to leave a 5 Star review, it is much appreciated!

“Ordered several products through catering appliances, never any issues and fast delivery. Arguably the best pricing I’ve seen for hospitality equipment.”

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Thank you so much for leaving a 5 Star review, it is much appreciated!

“All good as ordered delivery very fast”

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Thank you for your 5 Star review, it is much appreciated!

“Great customer service - easy to call them and no long wait to answer. The wrong product was originally sent (not their fault) and they responded quickly to my calls and emails. All sorted with no stress and no extra costs or wasted time for me.”

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Thank you for taking the time to leave a review, it is much appreciated. We are so pleased we were able to sort your issue with a minimum of fuss!

“Ordered but not received yet even tho it’s past the delivery time stated. I’ve had 2 emails asking me to write a review but I haven’t yet got the item. I’ve also emailed to ask about my order and not had a reply”

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CE Online Ltd is rated 4.7 based on 218 reviews