CE Online Ltd Reviews

Name: CE Online Ltd
Address: 1A Port HouseTenbury Road, Bromyard
Rating: 4.77

4.8 Rating 188 Reviews

95 %

of reviewers recommend CE Online Ltd

Company Reviews

Metrics

Info

4.8

Based on 188 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About CE Online Ltd:

CE Online is a small, family run business based in Bromyard, Herefordshire.
Our aim is to provide the very best service and we are always looking for ways to improve. We would love to hear your feedback, and would really appreciate it if you could take a couple of minutes to write a quick review for us. This will allow us to improve our service and let others recognise the value we provide.

Visit Website

Phone:

01885 498350

Email:

info@ceonline.co.uk

Location:

1A Port HouseTenbury Road
Bromyard
HR7 4NS

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CE Online Ltd 5 star review on 30th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor order something else and received completely something else of course more cheap”

Helpful Report

We were so sorry to hear that you did not receive the item ordered due to an incorrect image displayed on our website, causing you to receive a serrated edged knife rather than a smooth blade. As advised by email, we apologized and offered to send the correct items and uplift the ones sent in error but have not received any communication apart from a negative review. We responded immediately to your initial email to rectify the situation and would like to be given the chance to either replace the items or offer a refund. We hope that you can understand this was a genuine error on the behalf of our supplier and look forward to hearing from you.

“I am very unhappy with this companies return policy. I paid for the items to be returned and then they take a 25% cut for putting then back on the shelf. I have also waited over a week for my refund.”

Helpful Report

I am so sorry you were unhappy to pay our re-stocking fee but this information is clearly stated in our returns policy and was also in the email sent to you with your returns reference. Our returns policy is in line with our competitors and is set by our distributors and manufacturers. I sincerely apologise for the length of time your refund has taken to process; however we have to wait for the items to be received and inspected with our supplier and due to current staff shortages with our supplier, this has taken longer than usual.

“10 days to get it said 2 to 3 and it wasn’t the one I ordered but it fitted ok and I could have bought it elsewhere for half the price I paid”

Helpful Report

Hi John, I am sorry to hear that you experienced delays with your order. I have had a look into it and it looks like your order was lost in transit so we had to send it again. Unfortunately, this can happen on the run up to Christmas when the couriers become busy. Please accept my apologies for the inconvenience caused. Kind regards, Fern

“I placed an order for the total of £72 then receive an email after they had taken my money to say they had no stock. This was the Monday, they said they voided the payment and it’s now Friday and they haven’t given me my money back yet. Contacted my bank to check what’s happened and they haven’t cancelled it properly which put the money on hold waiting to bounce back in. Asked if they could notify the bank of no intention to take pending authorised funds to be ignored”

Helpful Report

Hi Kirsti, I have looked into your order and can see that your payment was voided by us at 11am on the same day that you placed it. When we get a payment on our website we have to manually accept or "abort" if we need to cancel the order. When we do abort the payment, it will never come to us and it goes back to your bank. This is all that we can do to refund you and it is the quickest way because the payment was never accepted by us. The speed at which it arrive as available funds depends entirely on your bank account and how fast they process transactions. If they told you that we had not cancelled it properly, that is not correct as we had completed the refund by the book our end. We are very sorry that your item was not in stock, we try to keep our website as accurate as possible but stock is changing very fast currently. We rely on our suppliers to let us know when items sell out as we do not stock the items in our own warehouse. In this instance we were not notified and I do apologise for the inconvenience caused. I hope you understand that we acted as swiftly as we could you notify you and to refund your monies, and that the delay was out of our control. I apologise again and hope that you can understand our situation. Kind regards, Fern

“Paid for item , then they contact me to say the price went up over the weekend , that will be another £120 , we are doing you a good deal as good will , don’t think so found it cheaper elsewhere , very disappointing service , I will avoid next time , and I will be speaking to trading standards regarding misleading pricing”

Helpful Report

Thank you for your feedback, I am very sorry for the negative experience you have had with CE Online. Unfortunately we only had one machine available at the price you paid, which was sold the day before you ordered (this is not a popular unit, so the likelihood of selling two in one weekend was very rare). As this fell over the weekend we were unable to update the website with the change of price to reflect us having to purchase the unit direct from the manufacturer at an increased price. The best we could do was to offer it just over cost price or cancel the order. Whilst this is not the service we wish to provide, this was a genuine mistake and was in no way intended to mislead or entice. We are genuinely sorry and can only apologise once again.

“Had to contact them after 10 days as there was no sign of my order - it hadn’t been processed despite being ordered online and payment taken immediately”

Helpful Report

Hi Louise, we are really sorry that you did not receive your order as expected. Unfortunately the manufacturer who we ordered the products from missed it, so even though we had completed your order our end, they let us down. I hope you understand that this was beyond our control, and we acted immediately to resolve the problem once we were informed, putting the item on a next day delivery for you. Kind regards, Fern

CE Online Ltd is rated 4.8 based on 188 reviews