Catering Insurance Reviews

4.89 Rating 552 Reviews
98 %
of reviewers recommend Catering Insurance
Merchant Metrics
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.94 out of 5
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Anonymous
Anonymous  // 01/01/2019
I didn t receiced nothing neather an email to confirm the paymant was ok and every thing..
Posted 4 years ago
Far too pushy trying to get me to sign up for another year. Had you contacted me again to remind me that my policy was coming to an end I would of gone elsewhere out of principal. I told your staff on the first call it was in hand but you completely ignored this and I still had a flurry of calls and email 'reminding' me of it was coming to an end. Typical large company behaviour.
Posted 4 years ago
Hi Raymond,

Thank you for your honest feedback.
Our renewals procedure is a process developed over a number of years and we feel that for most customers, we have the correct balance between gently reminding and fervently chasing. At no point would we endeavour to put too much pressure on a customer to renew a policy.
We have reviewed your file and can appreciate that you may have felt that this was the case and apologise for this.
Please be assured that our procedures are under constant review in order to maintain the high level of overall service we feel we provide.

Kind regards.
Catering Insurance
Posted 4 years ago
Catering Insurance is rated 4.89 based on 552 reviews