“I wanted a particular brand of lamp that they are listed as a supplier for. The lady i spoke to was very efficient she said that they did not have it in stock but would check with the manufacturer and get back to me. Within about 5 minutes she rang to say it was available and would be with them next day and they would dispatch to me straight away and I received it the following day.”
“Excellent customer service coupled with a quality product means that I would highly recommend this company and I will definitely buy from them again.”
“Really pleased with the very good service from Castlegatelights. The email received giving the due date/time slot and the option to rearrange delivery was so convenient and the DPD Express Delivery Courier arrived in the 1 hour time slot”
“I ordered a large red lampshade The mobile phone site was easy to use, I was informed when it would be dispatched , on the day of delivery I was emailed a time slot.The delivery time was quick and it arrived within the time slot. Excellent service, definately use again highly recommendable.”
“Bought 4 fittings with glass shades. One shade was cracked but the customer care was faultless and replacements arrived very quickly. Would not hesitate to buy from Castlegate lights again. Highly recommended.”
“This was my first purchase from this company and I was particularly impressed with the customer service. On the two occasions that I called the phone was answered after one ring and emails were responded to very promptly. Colin and his staff were a pleasure to buy from, prices were very competitive, delivery with DPD is always efficient and within the one hour advised time slot.”
“Lights arrived before expected delivery date, were well packaged and in working condition. Website was easy to use as had a good selection of lights both in terms of size, style and price. Thanks.”
