Staff were friendly and professional but despite booking in advance I was told to wait over an hour before my car could be seen. My appointment was at midday and my car didn’t get seen until 13:20. There were then issues with the pairing of a new key which resulted in me having to wait 4 and a half hours for my keys to be paired. Sometimes issues arise and delays are occasionally inevitable but the communication was poor. I spent hours without updates or explanation, consistently being told “20 more minutes”. Despite being sat in the waiting area the whole time. Ultimately the service provided was of a good quality and the staff were friendly but consequently my entire day was ruined and I had to cancel other errands I had on the day.