We got a new, extra key for our car in April 2022. In December, I stopped the car and was unable to re-start it. I spent 4 hours waiting for the RAC to arrive who after doing lots of check wondered if it was a problem with the key, and I realised it could be because it was a new key that Car Keys Solutions has made, and not one of the original keys. We were able to get the original key to try this and it worked, rather than needing the vehicle to be towed unnecessary fortunately. I called Car Keys Solutions who said to bring it in and they would get it working again. I asked the person on the phone how often this happened and he said about 1 in 20 as they aren't as good as the original keys, that's why they are cheaper. This concerned me a bit but I thought we still could do with having this spare key but would be more wary of this in case the same thing happened again! We drove to the shop today, and they first told us that they had not supplied the key to us! Then they told us that we must have damaged it by trying to break through the casing to the chip which we have not done, why would we... They have refused to replace or fix the key. This is really disappointing as their product failed leaving me stranded in December. We wasted another trip to repair the key today as they suggested over the phone that this would be done. In summary bother with this company and pay to get a proper key from the dealer.