Name: CareCo UK
Rating: 4.29

“Beyond angry with Care Co. My mother (85)bought an expensive chair that was fitted in May. It broke a couple of weeks ago and they have decided that it is user error. She is old and frail. We intend to appeal. I would argue it's not fit for purpose for a frail 85 year old. Also to make a claim they insisted my Mum sent a whatsapp video.”

Helpful Report

Posted 1 year ago

Hi Mr Williams I just wanted to acknowledge your review, as I believe this is currently already under investigation. Kind Regards Tom W Customer Experience Mgr

Posted 1 year ago

“Dreadful customer service experience with CateCo! Bought a Europa toilet seat costing £49.99 for my 96 year old mother to aid her when using her toilet! However the day it arrived my husband tried to fit it but it was obvious that unfortunately this design shape would not be suitable for my mother’s toilet so we put it straight back into the original packaging and sent it back that same day! We then had an email stating that we wouldn’t get any refund as there were obvious signs of usage with urine stains! Bearing in mind that we literally just sat it on the (clean toilet) then put it straight back in packaging, and also the fact that my mother is still currently in hospital so not even there to use it! I was shocked and quite frankly upset with their accusations! I have just received it back and it is in exactly the same state as we had it! I will NEVER buy anything else from this company again!!!!!”

Helpful Report

Posted 1 year ago

“Terrible service from Southampton shop. the wheelchair is 3 months od and the wheel bearing is broken. I took it to the shop and they promised a replacement part, this never arrived so i went back in, then they sent the wrong one so i took it back to the store, they then said they would get me another one, that never turned up and today the sales person (Kevin Bacon) just fobbed my off and told me to call customer services. He took no responsibility at all and even admitted the customer service department were rubbish. My mum has not been able to go out now for 2 weeks. They just dont care at all. Maybe they need to change the company name....”

Helpful Report

Posted 1 year ago

“Bought a Rollator walking aid from your Anlaby outlet the staff were fantastic but after 2 weeks discovered it wasn't for me due to my balance problems I decided to return it from then on it was just one obstacle after another and it's costing me almost £50 to return it I'm totally disgusted and wouldn't advise anyone to deal with care co R. Fox”

Helpful Report

Posted 1 year ago

Hi Roy, sorry that we have not responded to your review. Now that we have been able to find all the details, one of the team will be in contact about your experience. Speak to you soon Tom W Customer Experience Mgr

Posted 1 year ago

“Do not buy from this company. I bought an expensive rollator in April this year which I have barely used until June due to ill health. Within weeks the brake handle became loose and all connecting parts. Initially Careco offered to send a new brake and fittings but not somebody to fit it so that was rejected. Then I was told to 'source a box' for the rollator and send it back via courier; I did have to keep reminding them that I was disabled. Next, if I wanted an engineer to come I would have to pay a callout charge of between £60-£80 - the amount seem to change by the minute. Naturally I refused. I asked for a replacement or refund but of course that was refused too. I have read and reread the terms and conditions and Careco's behaviour is completely unjustified. I will not give up but a lot of people would which is just what this kind of company relies on.”

Helpful Report

Posted 1 year ago

“I contacted Careco on 23rd July regarding a problem with my riser recliner the first person I spoke to said they could not help at all and that was that no suggestion on what I might do I rang again later that day and this time said they would get product support to come and look at it within a week and someone would call tomorrow is a week and so far I haven’t heard anything”

Helpful Report

Posted 1 year ago

“My 91yr old Mother has been charged £15 return fee for refusing a delivery of a damaged delivery box which was open and the item had flat tires, we didn't even take it out of the box because it looked used !!! Customer services agreed refund when I immediately phoned then after refusing DH L delivery. Shame on you !!! Why did this item pass delivery inspection and why have we not had full refund.???”

Helpful Report

Posted 1 year ago

“Please read one star reviews before you buy from this company. They are very good at taking sales orders but after sales service is very poor. Cable missing from reclining chair. Waited almost two hours to speak to an advisor who seemed to put every obstacle in the way to providing the missing component.”

Helpful Report

Posted 1 year ago

“What a shambles. Poor company policy on collections. Day after day waiting for collection company to collect rollator..They never collected it and Careco had to organize,another company to collect 10 days later. Lengthy waits, after each failed collection, to contact Customer Care to find out what was going on. Lots of promises ,no action, and returns refunds even longer wait. (Min 14 days) My family will never use this company again and my recommendation to you, dear reader, is to give them a wide birth. From the start to the finish of the process of buying a walker will ultimately take one month and endless stress . To be avoided I think.”

Helpful Report

Posted 1 year ago

“Commode ordered that was faulty unable to fix legs as came for user to assemble . Rang for advice advisor said bash it with a hammer !! We sent it back n second one came with same problem . Sebring back x 2n will want to be reinbursed a night mare . They just don’t care staff”

Helpful Report

Posted 1 year ago

“Having purchased a rise recliner chair from Careco and it performing as expected initially it within the warranty period developed a problem in the sense that it tilted to one side. I contacted customer service who advised that although it was still in warranty that I had to pay £80 for an engineer to visit. In the event that the problem was due to some sort of misuse that any repair would be chargeable but should it be a manufacturing fault that I would get my £80 back. The engineer visited and could see that on elevation the chair was creaking and groaning and sprayed various moving parts with a silicone spray which he said would fix that particular issue (it didn’t). Despite his apparent being an engineer he not only could not see that only 3 out of 4 feet were touching the floor until I shone a torch with clearly showed that one of the feet was sitting 3-5mm proud of the floor which he agreed was the problem, I suggested that he placed a straight edge across the frame to check the level but this engineer didn’t carry one in his van. Further he said it needed a new frame and he would put it in his report and send me a copy which he didn’t. To cut this long story short it took several phone calls to Careco to get a copy of his report where he had clearly misled me to sign for his visit and then sat in his van for 25 minutes writing his report to which he added my signature which suggested that I agreed with his findings which having finally seen his report I absolutely do not!!! I have now been informed that the replacement part will cost me another £80 and that the issue is down to normal wear and tear despite it being within the guarantee. I would add that I yesterday visited the store from where I purchased the chair and explained what had happened to the manager who said that the chair was still within guarantee so should be repaired and she would get my issue escalated which she did but unfortunately she’s powerless Absolute disgrace and will never deal with Careco again!!! Date of experience: 23 January 2024”

Helpful Report

Posted 2 years ago

“Shame about the product. Delivery was great and timely cannot fault them there, Told sales staff I needed a sturdy chair that would take a weighty person. Received a standard chair they can barely fit in, Asked for arm rest and head covers, honestly I have bigger socks; and the head rest cover not there. complete waste of time and a large sum of money. Phoning up to complain was informed that I had signed in the shop so my fault.”

Helpful Report

Posted 2 years ago

“Ihad my recliner chair for only 2 months when something went wrong with the foot rest ,the engineer came to look at it and immediately said too much weight had been placed on it ,i am 83,12 stone and 5ft 10 The next thing i got was a bill for £80 for the visit and another for £100 to get it fixed i am not going to pay any money to this company as they are not worth dealing with ,got my chair fixed with insurance and will never ever buy from this c company again USE A COMPANY YOU CAN TRUST BUT NOT THIS ONE”

Helpful Report

Posted 2 years ago

“Having a problem now. Waited 2 weeks for a delivery due this week, in store they are saying 1 week, customer service say 6 weeks! And no one will commit to an exact date let alone a better guess. Why CareCo can you tell us what's going on????”

Helpful Report

Posted 2 years ago

“My mother bought a mobility scooter 14months ago, it has stopped working presumably the battery, it was out of warranty by two months so we had to purchase a new battery £187, CareCo took the money and have now informed us it will be middle of January 2024 when stock is available, my mother is housebound now until then, how demoralising for her. CareCo have my email address so all emails come to me but now need my mother to sign an electronic form for her consent to allow CareCo speak to me, even though they send all emails to my address. Absolutely appalling service and treatment, elderly and vulnerable people shop at CareCo only to be let down by the products and service.”

Helpful Report

Posted 2 years ago

“If you buy a product from this company and it's not suitable for purpose be prepared to be charged to return it! Hidden in their T&C's I even asked about returning the product and no mention of a returns fee! Appalling customer service!”

Helpful Report

Posted 2 years ago

“If it’s out of warranty they’re not interested. They’re very interested in selling you something new! Definitely do not buy a care co product, because when it goes wrong you may as well throw it away ( mobility scooter)”

Helpful Report

Posted 2 years ago

“Looked at website easy parking so parked outside entrance in bay with Blue Badge on view. They gave me a £60 parking ticket for not validating my ticket in store. Considering their old infirm client audience i would not expect better. Perhaps staff mentioning validation? To make it look like they care? Anyway be careful when parking there, i cannot return as i only get bitten once only glad i needed some measurements otherwise i would have bought and then had to pay a £60 bite fee.lol”

Helpful Report

Posted 2 years ago

“0 stars from us! Absolutely incompetent customer service. No communication between staff members. Delay tactics to refund my 85 year old Mums items that were never delivered. Preying in the aged and venerable. Terrible company. Avoid!! Should be ashamed!!”

Helpful Report

Posted 2 years ago

“27/06/23 CareCo took my scooter in for a minor repair. Four days later, it was confirmed the repair had been completed and was scheduled for delivery by courrier the next day. I tracked it on the courier’s website, said retailer had cancelled order. Contacted CareCo, they reassured me all was in hand. Still nothing days later and I am due to go away for a month for medical treatment and I still don’t have my scooter. No response by telephone 17 attempts to call them today. Customer service completely ineffectual. Avoid at all costs. Being disabled is not fun. Having to rely on incompetent and non communicative services is very disappointing and frustrating. Put yourself in my position CareCo…GET THE JOB DONE and satisfy at least one of your customers!”

Helpful Report

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

CareCo UK Reviews