What a shambles. Poor company policy on collections. Day after day waiting for collection company to collect rollator..They never collected it and Careco had to organize,another company to collect 10 days later. Lengthy waits, after each failed collection, to contact Customer Care to find out what was going on. Lots of promises ,no action, and returns refunds even longer wait. (Min 14 days) My family will never use this company again and my recommendation to you, dear reader, is to give them a wide birth. From the start to the finish of the process of buying a walker will ultimately take one month and endless stress . To be avoided I think.