Cairngorm Group Reviews

Name: Cairngorm Group
Address: Longman Drive, Inverness
Rating: 4.13

4.1 Rating 275 Reviews

75 %

of reviewers recommend Cairngorm Group

Company Reviews

Metrics

Info

4.1

Based on 275 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Cairngorm Group 5 star review on 28th June 2023

Mr Bain

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“terrible service, Months of waiting to have our new window fixed, someone comes and looks, we hear nothing, we complain, someone comes and looks, we hear nothing and so on and so on, The draught now coming from our new window is worse than our old one was,”

Helpful Report

Posted 5 years ago

Very sorry to read your comment above, if you contact myself at jack.michael@cairngormgroup.co.uk then I will make sure an engineer comes to have a look at your window.

Posted 5 years ago

“Solar panel installation. Very stressful experience. Did not complete the job on time. Did not have all the parts to do the job. Had to phone the MD of Cairngorm on his mobile on his way home from work. Deadline date of solar feed-in tariff reduction met by skin of teeth only due to my personal intervention.”

Helpful Report

Posted 5 years ago

The run up to the feed in tariff reduction was very stressful for us also. Parts we ordered in plenty time didn't come and some suppliers virtually held us to ransom by increasing prices. Not one single customer of ours promised a deadline beating installation was let down. On the final day our office staff worked until nearly midnight to ensure every last job was properly registered and even waited on until an acknowledgement was received. Not sure how much more you could have expected.

Posted 5 years ago

“Have not bought anything from cairngorm tried to get someone to phone to make an appointment but no response VERY poor”

Helpful Report

Posted 5 years ago

Sorry to read your comment, if you contact me direct at jack.michael@cairngormgroup.co.uk then we can investigate this further.

Posted 5 years ago

“Water leaking after fitting living room bay window,some windows with no sealer, complained at time of fitting but you never fixed it, very poor after sales service”

Helpful Report

Posted 5 years ago

Very sorry to read your review, if there is any outstanding we will look to get this carried out, if you contact me at jack.michael@cairngormgroup.co.uk we can investigate this further and try and find a solution.

Posted 5 years ago

“Your company is absolutely shocking and customer service is a joke! I have advised family and friends never to use cairngorm in the future”

Helpful Report

Posted 5 years ago

Sorry to hear your review. if you can contact me directly at jack.michael@cairngormgroup.co.uk with further details we can investigate this further.

Posted 5 years ago

“I was mis sold solar panels, went through a very upsetting and lengthy process to fight to get my money back (went to arbitration and won, 100%) l am amazed that after all that passed between myself and your company, you would contact me. Someone has not done their homework, l would have thought l would have been removed from your records as it was very clear l was never going to deal with your company again.”

Helpful Report

Posted 5 years ago

“Nightmare post installation process.”

Helpful Report

Posted 5 years ago

We are sorry to hear you had a bad experience and would welcome your feedback to our team. Please phone the Inverness Head Office on 01463 238 000 or email info@cairngormgroup.co.uk with the details of your issues so that we can improve our customer service.

Posted 5 years ago

Cairngorm Group is rated 4.1 based on 275 reviews