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Buxtons Reviews

4.9 Rating 2,191 Reviews

98 %

of reviewers recommend Buxtons

Company Reviews

Product Reviews

4.9

Based on 2,191 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Buxtons:

The Midland's Leading Arborist Equipment Supplier
Arborist Supplies & Garden Machinery - Competitive prices on everything you need for arboriculture and landscaping work, backed up by our award-winning customer service. Shop online or in-store at our showroom in Staffordshire, UK.

Visit Website

Phone:

01785712397

Email:

marketing@buxtons.net

Location:

Buxtons,
Coppice House, Teddesley,
Penkridge
Staffordshire
ST19 5RP

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Buxtons 5 star review on 17th April 2024

Buxtons 5 star review on 8th March 2024

Buxtons 5 star review on 8th March 2024

Buxtons 5 star review on 28th February 2024

Sam Heemsbergen

Buxtons 5 star review on 12th February 2024

Buxtons 5 star review on 4th January 2024

Buxtons 5 star review on 4th January 2024

37

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and easy to use site Quick delivery time.”

Posted 2 years ago

“great servoce”

Posted 2 years ago

“Fast delivery”

Posted 2 years ago

“Ordering was fine and I was pleased to purchase the telescopic pruner that is out of stock elsewhere. Communication thankfully was brief. Delivery was very quick. Got an email informing me of a first attempt at delivery but we were in all day and near the front door at the reputed attempt time. It came the next day. Packaging seemed a bit over the top..far too much sticky tape. Bubble plastic and loads of sticky tape were fixed at one end. I thought this would be the blade of the pruner but it was the other end. The blade was thinly covered in cardboard and the plastic item/guarantee details broken. The blade appears to be ok.However there are no instructions on how to use or maintain the pruner.”

Posted 3 years ago

“Excellent service, fast delivery.”

Posted 3 years ago

“Good selection of products at reasonable prices.”

Posted 3 years ago

“Delivery was sent to wrong address, otherwise good, fast service! Package was also damaged, although items inside were ok.”

Posted 3 years ago

“I've always been happy with buttons conduct. I've used them several times over a 35 year career and have always been a trusted supplier.”

Posted 3 years ago

“Good range of products and a speedy service. Only downside was a rather tatty and badly put together parcel made from old, used wrapping which looked unprofessional and had nearly come apart when the parcel arrived.”

Posted 3 years ago

Thank you for your positive review, Pat. Please let me apologise for the unsatisfactory packaging in this instance. We use recycled packaging whenever we can, should that be boxes we directly recycle ourselves, or for more specific sizes, boxes from suppliers who use recycled fibres. We only directly recycle boxes that are in a suitable condition, so it surprises me that your parcel arrived to you looking unprofessional. I'll feedback to the despatch team to take more care in selecting appropriate packaging. I hope you enjoy using your products, and I hope to hear from you again very soon. Lewis Wickes, Digital Experience, Buxtons

Posted 3 years ago

“good prompt service, kept me well informed, thank you oh and your prices arn't bad keep it up”

Posted 3 years ago

“Had just what I needed at a good price and a swift delivery. B.”

Posted 3 years ago

“Hi there Great turnaround and service Although i was a little bit disappointed that the silky was in quite a large box that didn’t have any padding or filling in it so it was just rattling around. Other than that, great Cheers Steve”

Posted 3 years ago

“Website has never really worked properly shows discounts in the search but when you click on them it’s always full price which is abit disappointing but other than that it’s okay I have lots more to buy and will most probably use Buxtons”

Posted 3 years ago

“I messaged about my parcel not arriving on a Saturday when I paid for the weekend delivery and did not get a response. Other than that pretty good service and easy to navigate website. Strong offers for the virtual APF too.”

Posted 3 years ago

“Good”

Posted 3 years ago

“A great company with awesome customer service, thats why I use Buxtons again and again.”

Posted 3 years ago

“I placed my order on a Wednesday Morning after checking that next day delivery meant just that. I needed the Saw Horse to cut logs while we had spare time (until the Sunday). After waiting until Friday, I received an email telling me it would be with me on Monday. I was not best please. After speaking to your customer services, it was despatched with a Saturday delivery (with the delivery charge now waived). It duly Arrived on Saturday morning and was a very solid piece of equipment. My remaining ripe is that when the original product was found to be damaged and could not be sent to, a simple call to let me know would have meant i did not waste ALL DAY on the Thursday waiting in for something that didnt come.”

Posted 3 years ago

“spoke to Greg on the phone very helpful in helping me check the details of an item with conflicting information/versions on the website. The delivery service was great got it in time”

Posted 3 years ago

“Choose buxtons for my purchase as they had the cheapest price at that time... didn't have any problems with the service... free next day delivery is always a plus😁”

Posted 3 years ago

“Good price , quick delivery”

Posted 3 years ago

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Buxtons is rated 4.9 based on 2,191 reviews