Buxtons Reviews

4.9 Rating 2,158 Reviews

B-

Happiness Grade

About Buxtons:

The Midland's Leading Arborist Equipment Supplier
Arborist Supplies & Garden Machinery - Competitive prices on everything you need for arboriculture and landscaping work, backed up by our award-winning customer service. Shop online or in-store at our showroom in Staffordshire, UK.

Visit Website

Phone:

01785712397

Email:

marketing@buxtons.net

Location:

Buxtons,\nCoppice House, Teddesley,\nPenkridge

Buxtons have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.

99.27%

Industry Average

“ Fast delivery and sharp price ”

- Michael Post

“ Second time using this company and I can not fault the price and process procedure ”

- Alfie Barratt

“ Prompt service good price ”

- Marc Russell-Jones

96.10%

Industry Average

“ Very quick delivery, exactly as ordered, perfect! Many thanks. ”

- John Canham

“ Great service, fast delivery. Would definitely use again. ”

- Sally Cupial

“ Quick delivery ”

- Chris Cooper

42.86%

Industry Average

“ Well I’m still waiting on half the payment back that I sent my returns to exchange for another size Cost me £12 to send them back to you Wasn’t happy Could have gone to another site that offered free returns ”

- Craig Martin

25.00%

Industry Average

“ Communication good. Unfortunately, despite paying extra for next day delivery, and then confirming on paperwork the goods arrived late the day after. No refund for extra next day delivery ”

- Anonymous

99.07%

Industry Average

“ Really good service, thank you! ”

- Lauren Morton

“ Great service, highly recommend. ”

- Andrew Page

“ Great service, fast delivery. Would definitely use again. ”

- Sally Cupial

Buxtons Reviews

Price - Excellent

Delivery - Fast

Returns Process - Difficult

Refunds - Difficult

Customer Service - Good