Buxtons Reviews

Name: Buxtons
Address: Buxtons, Coppice House, Teddesley, Penkridge, Staffordshire
Rating: 4.91

4.9 Rating 2,179 Reviews

98 %

of reviewers recommend Buxtons

4.9

Based on 2,179 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Buxtons:

The Midland's Leading Arborist Equipment Supplier
Arborist Supplies & Garden Machinery - Competitive prices on everything you need for arboriculture and landscaping work, backed up by our award-winning customer service. Shop online or in-store at our showroom in Staffordshire, UK.

Visit Website

Phone:

01785712397

Email:

marketing@buxtons.net

Location:

Buxtons,
Coppice House, Teddesley,
Penkridge
Staffordshire
ST19 5RP

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Buxtons 5 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recently took my 2 yr old lawnmower Hyundai to Buxtons, the lady behind the counter was very polite asking what the issue was etc. I explained and she said can I come round and you can demonstrate the problem. To show the issue I started the lawnmower as requested by the assistant, I didn’t realise that Mark was talking to a customer on the phone, he had a headset on and was typing away on the computer. Mark told me to shut the machine down, which I did but couldn’t understand his issue considering I was asked to demonstrate the issue. Anyway the lady asked Mark by passing him a post-it-note whether they could get the parts for Hyundai, at that he just shook his no. Really disappointed with my visit to your Lawnmower shop and repairs. Will try another establishment with a better customer service, this put me off from looking to buy a hedge trimmer from your company.”

Helpful Report

Posted 9 months ago

Good afternoon, Jason. I want to express our sincerest apologies for the inconvenience and disappointment you experienced during your time in our showroom. Firstly, we would like to clarify that there seems to have been a miscommunication during your visit. While we value demonstrations to understand the issues with your lawnmower thoroughly, starting machines inside the shop presents a health risk to both our staff and other customers. Additionally, the noise generated from the running lawn mower disturbs our sales staff and hinders them from effectively communicating with other customers, especially when they are on the phone. Our intention was never to dismiss your concern or make you feel unwelcome. We truly appreciate your willingness to demonstrate the problem with your Hyundai lawnmower. However, due to the reasons mentioned above, our staff might have appeared abrupt when asking you to shut down the machine Please understand that the safety and well-being of our staff and customers are of paramount importance to us. We understand that this incident may have left you with a negative impression of our customer service, and for that, we are genuinely sorry. We hope this isolated incident will not deter you from considering us in the future. We value your business and would like to extend an invitation to visit our shop again. Should you decide to give us another chance, please do not hesitate to reach out to us directly, and we will make sure your concerns are addressed with the utmost care and professionalism. Thank you for taking the time to bring this to our attention, as feedback like yours helps us improve and deliver better service to all our customers. Best regards, Lue Wickes Digital Experience Team Buxtons

Posted 9 months ago

“Item that I received is completely different to the one pictured on the site, completely different size and brand and shall not be purchasing from buxtons again”

Helpful Report

Posted 11 months ago

“I’m still waiting for my purchase !”

Helpful Report

Posted 1 year ago

“Goods were damaged and of poor quality”

Helpful Report

Posted 1 year ago

Sheila, I'd like to apologise for how the courier delivered your parcel. They didn't meet our high standards this time. We've reached out to you privately to arrange a collection & refund/replace this order, and spoken to the courier and provided them with your feedback. I truly hope this won't stop you from shopping with us again.

Posted 1 year ago

“The house number has been omitted from delivery details, something that I have been accused of not supplying, something I am concerned over, as I check all details before submitting!!! Have been advised I will have to wait until goods are returned to Buxtons.”

Helpful Report

Posted 1 year ago

“I still haven't received my purchase...after calling you and you resending it out.. your delivery company DX are poor”

Helpful Report

Posted 2 years ago

“Terrible packaging, in fact sent without an outer box, and with a can of oil spray taped onto it in a jiffy bag. This was a gift, box all torn. Will not use Buxton again.”

Helpful Report

Posted 2 years ago

“After waiting 2 weeks for a next day delivery I am cancelling my order.”

Helpful Report

Posted 2 years ago

Hi Julian. I'm sorry to hear you haven't yet received your order. We despatched your order the following day, 19th October as expected. Looking at the delivery tracking, DX attempted delivery the next day and left a calling card at the address. Unfortunately, we don't receive a notification if a parcel hasn't been delivered successfully. We do however send out tracking numbers so you can check the progress yourself, additionally, we have staff available via phone & email during working hours to help with enquiries like these. I wish you had gotten in contact before now, so we could have resolved this promptly for you. Kelly from the sales team has emailed you this morning to arrange re-delivery, please get in contact with me if you haven't got this email. Lewis Wickes Digital Experience Buxtons

Posted 2 years ago

“Appalling service, Business driven by Profit and Greed. Utter incompetence when visiting the store, another customers mower was brought to us for a valuation for a part exchange(service is dreadfully slow moving at glacial speed due to the archaic paper and binder folder filing system in place, last seen in Grace Brothers department store)), following a heated discussion when we were told our John Deere mower was not wanted back as it might affect profit due to John Deere no longer being listed as a manufacturer, when I pointed out we had purchased a ride on John Deere and a John Deere push mower from them, they might consider customer service and loyalty over profit, I also fed back that the attitude and approach was rude and dismissive. The individual then apologised and agreed to value our machine against a second hand cylinder mower and contact us with a price. On being contacted the story then changed to the Directors stating only new product purchases could have part exchanges against them not second hand purchases. Buxton's are very happy taking your money on their terms and maximising profit but will squirm and change policy if it serves them to protect profit, even with loyal customers. Disgraceful. Have spent over £3,500 on products and service, won't be spending another penny.”

Helpful Report

Posted 2 years ago

“Hasn’t arrived”

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Posted 4 years ago

“Can’t give a positive review when I’m being asked for my opinion before the product has even shipped.”

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Posted 4 years ago

“The website showed I could order a lawnmower which would be delivered to UK mainland. I paid and was sent a confirmation email. A few days later Buxton cancelled the order because “lawnmowers are collection only”. Why didn’t it say this clearly on the website (rather than being hidden in your terms and conditions)?”

Helpful Report

Posted 4 years ago

Hello, David. Firstly, I'd like to apologise that the collection-only nature of your chosen mower was not made clear enough for you. This is something I'm now personally working on improving. During the current COVID-19 shutdown, we're adapting our website & the services we offer to customers, in an effort to get equipment to those that need it. Part of these changes, affect lawnmowers, and how we deliver these. Due to the nature of the rapid changes to these services, we haven't had the time or resources to put individual notices on affected products, explaining what delivery options are available. However, at checkout, our website automatically lists the delivery options applicable to you and your chosen items. You choose the option, 'Collect from Showroom' from the 'Click & Collect' section. In your case, this was the only option available to you, due to your distance from us, and the size of your machine. We also sent you an email 5 mins after you placed your order to let you know we'd contact you when your collection was ready and to reach out if you had any questions. So, it's unfair to imply that it took us a few days to contact you about your order. Please understand, that we'd love to be able to offer the machine delivery to the whole of mainland UK, David, but this would be prohibitively expensive to both ourselves & you. Thank you for your feedback, it will help us improve our website for future customers. Lewis Wickes. Digital Experience. Buxtons

Posted 4 years ago

“Very disappointed with the service provided. A product that I brought did not work, I emailed one of your staff members regarding this problem. Nothing has been done! I also inquired about purchasing a climbing rope and again had no response! I will not be spending another penny with Buxtons Ltd and will not be recomming any other arborists I work with. I have a sizeable budget set aside for kit each year and need a supplier that isn't just interested in taking your money.”

Helpful Report

Posted 4 years ago

Buxtons is rated 4.9 based on 2,179 reviews