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Brew Mart Reviews

4.8 Rating 734 Reviews

96 %

of reviewers recommend Brew Mart

Company Reviews

4.8

Based on 734 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01246 432581

Email:

sales@brewmart.co.uk

Location:

Barbers Row, Renishaw
Sheffield
S21 3UA

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Brew Mart 5 star review on 28th August 2023

MISS DEBBIE ROBERTS

Brew Mart 5 star review on 13th December 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not for the first time, I was let down by Brew Mart. Placed an order for a kit supposedly in stock, but it was not dispatched on time. Upon enquiring Brew Mart had apparently had a run on that particular kit (strange that it has happened 3 times). Probably won't use them in future.”

Posted 8 months ago

Hello Douglas, I'm sorry about your frustration when ordering the Vine Co. wine kits. As discussed previously, there was a run on the item on the first order, which you cancelled. I believe we also explained that the status "Available to order" means a customer can order the product when stock is not available and will be actioned as soon as stock becomes available. Regarding the VINE Co kits you ordered, it took about six weeks for the products to be shipped from Canada. During this time, you placed two more orders. The first of which you cancelled again and the ultimate one we managed to fulfil once stock had arrived in the UK from Canada. Yours, Brew Mart.

Posted 8 months ago

“Good price, arrived quickly - has yet to turn my honey/fruit into mead but it's only been about 4 days.”

Posted 8 months ago

“Fast and efficient service thankyou”

Posted 8 months ago

“you owe me £70.47 - no delivery made or attempted - asked for a refund but they won't 'refund the order until the items are returned to us in a saleable condition'. How can I return stuff I've never even seen? Phoned them up and they said it would be sorted by the end of the day - either delivery or refund. Neither happened. Easy money for Brewmart.”

Posted 8 months ago

Hello Jonathan, We are sorry for the problems you have experienced. As discussed previously, no refund could be actioned until the goods are returned by yourself or the courier. I requested that the courier either attempt a re-delivery or return the goods to resolve the issues swiftly. Unfortunately, they have set protocols regarding the non-delivery of items which needed to be adhered to before they would proceed with a return and a claim for non-delivery. The good news is the items have now been returned, and a refund has been issued, which is normally actioned immediately. However, refunds can take up to three working days. If you have not received the refund after three working days have passed, please get in touch, and we will assist in any way we can. Yours, Brew Mart.

Posted 8 months ago

“Nice fast and smooth transaction thank you”

Posted 9 months ago

“As usual I received the good service from them.”

Posted 9 months ago

“Top quality. Everything I needed was on stock, and a minor packing problem was sorted out immediately. Thanks Brew Mart!”

Posted 9 months ago

“I was contacted very quickly because of a delay with my order. I was pleased when I received notification of delivery which was earlier than expected. Great service and customer service.”

Posted 9 months ago

“Great speedy service...good phone support...great variety....it will keep me busy and the neighbours overjoyed..🍺🍺”

Posted 9 months ago

“has stock of what I need and is depatched with alacrity”

Posted 9 months ago

“great product, delivered when they said they would.”

Posted 9 months ago

“Very quick delivery, great products. Kept up to date as to when delivery will be”

Posted 9 months ago

“An excellent service. Easy to understand and access and delivery spot on. Thank you. I shall use this service again/ E.S.”

Posted 9 months ago

“order on time in full what more could you want?”

Posted 9 months ago

“BM supplied a product I have been looking to buy for ages, at a fair price, fast delivery, excellent seller, thank you.”

Posted 9 months ago

“Speedy delivery..good availability of beers...”

Posted 9 months ago

“we ordered 2 x merlot blush wine kits and received 1 x merlot blush and 1 x chardonnay, not very pleased, please dont let it happen again . colin skinner”

Posted 9 months ago

Hello Colin, Thank you for your review. As stated in our earlier e-mail, we supplied the wine kits you ordered. If you have ordered the wrong items by mistake and inform us of this error, we can amend the order for you. However, if we are not informed, we cannot change customers' orders without prior agreement or a valid business reason. Kind regards, Brew Mart.

Posted 9 months ago

“speedy & reliable”

Posted 9 months ago

“Great choice of home brewing flavours (vodka) and Equipment”

Posted 9 months ago

“have been using Brewmart for several years now in the shop and also received online deliveries, always had good service and the deliveries have always been on time.”

Posted 9 months ago

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Brew Mart is rated 4.8 based on 734 reviews