Brew Mart Reviews

Name: Brew Mart
Address: Barbers Row, Renishaw, Sheffield
Rating: 4.79

4.8 Rating 726 Reviews

96 %

of reviewers recommend Brew Mart

Company Reviews

Metrics

4.8

Based on 726 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01246 432581

Email:

sales@brewmart.co.uk

Location:

Barbers Row, Renishaw
Sheffield
S21 3UA

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Brew Mart 5 star review on 28th August 2023

MISS DEBBIE ROBERTS

Brew Mart 5 star review on 13th December 2020

Mrs K A Ward

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very good service”

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Posted 7 months ago

“Order despatched quickly. Particularly liked innovative reuse of egg boxes to protect the order while in transit. Products bought seem excellent quality but won't know for sure until the wine is ready!”

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Posted 7 months ago

“Good range of products at fair prices and a quick delivery time. What's not to like?”

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Posted 7 months ago

“Visited the new shop and I have to say it is excellent, much more spacious than the old one. I have always been satisfied with the service I have received as the owner if very knowledgeable and helpful”

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Posted 7 months ago

“brewmart are a very accesible company. When I had a problem with my order, I telephoned them and they explained fully what had happened. I told them I was happy to wait and rhey gave me free products! Also I was very happy with the quality of products sent to me and the way they were packed.”

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Posted 7 months ago

“Quck service, good range of produscts. I am a returning customer”

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Posted 7 months ago

“The wine kit and various other items were ordered easily and delivered very quickly, really pleased with the service”

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Posted 8 months ago

“Excellent new premises. Much easier to browse in than the old Sheffield premises. The owner is very helpful and he has lots of good quality brewing and distilling equipment. The website is very good too”

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Posted 8 months ago

“Finally, a demijohn brush that can clean our demijohns! All the rest we tried from other stores turned out to be useless but this one actually does the job, it was reasonably priced and arrived within a week.”

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Posted 8 months ago

“Good product range in stock, very helpful staff, can't fault them.”

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Posted 8 months ago

“Excellent service and great products ! Thanks”

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Posted 8 months ago

“Very impressed with website and how quick delivery was. Only criticism would be that the package could have been slightly more robust as I lost one item that had to be resent.”

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Posted 8 months ago

Hello, Thank you for your review. I believe we have already discussed this issue and, if I remember correctly, it was a yeast that was lost from the corner of a cardboard box. We are looking into one of two methods to resolve this issue. The first is to attach the yeast to larger items with tape. The second is to put smaller items in a bag or envelope and sellotape it to the inside of the box. We will test these over the next months and see which performs best. Yours, Brew Mart.

Posted 8 months ago

“Not for the first time, I was let down by Brew Mart. Placed an order for a kit supposedly in stock, but it was not dispatched on time. Upon enquiring Brew Mart had apparently had a run on that particular kit (strange that it has happened 3 times). Probably won't use them in future.”

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Posted 8 months ago

Hello Douglas, I'm sorry about your frustration when ordering the Vine Co. wine kits. As discussed previously, there was a run on the item on the first order, which you cancelled. I believe we also explained that the status "Available to order" means a customer can order the product when stock is not available and will be actioned as soon as stock becomes available. Regarding the VINE Co kits you ordered, it took about six weeks for the products to be shipped from Canada. During this time, you placed two more orders. The first of which you cancelled again and the ultimate one we managed to fulfil once stock had arrived in the UK from Canada. Yours, Brew Mart.

Posted 8 months ago

“Good price, arrived quickly - has yet to turn my honey/fruit into mead but it's only been about 4 days.”

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Posted 8 months ago

“Fast and efficient service thankyou”

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Posted 8 months ago

“you owe me £70.47 - no delivery made or attempted - asked for a refund but they won't 'refund the order until the items are returned to us in a saleable condition'. How can I return stuff I've never even seen? Phoned them up and they said it would be sorted by the end of the day - either delivery or refund. Neither happened. Easy money for Brewmart.”

Helpful Report

Posted 8 months ago

Hello Jonathan, We are sorry for the problems you have experienced. As discussed previously, no refund could be actioned until the goods are returned by yourself or the courier. I requested that the courier either attempt a re-delivery or return the goods to resolve the issues swiftly. Unfortunately, they have set protocols regarding the non-delivery of items which needed to be adhered to before they would proceed with a return and a claim for non-delivery. The good news is the items have now been returned, and a refund has been issued, which is normally actioned immediately. However, refunds can take up to three working days. If you have not received the refund after three working days have passed, please get in touch, and we will assist in any way we can. Yours, Brew Mart.

Posted 8 months ago

“Nice fast and smooth transaction thank you”

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Posted 8 months ago

“As usual I received the good service from them.”

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Posted 8 months ago

“Top quality. Everything I needed was on stock, and a minor packing problem was sorted out immediately. Thanks Brew Mart!”

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Posted 8 months ago

“I was contacted very quickly because of a delay with my order. I was pleased when I received notification of delivery which was earlier than expected. Great service and customer service.”

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Posted 8 months ago

Brew Mart is rated 4.8 based on 726 reviews