Bravura Cosmeceuticals Ltd Reviews

Name: Bravura Cosmeceuticals Ltd
Address: Bravura, Unit 3, Parc AmanwyNew Road, Ammanford
Rating: 4.82

4.8 Rating 1,749 Reviews

96 %

of reviewers recommend Bravura Cosmeceuticals Ltd

4.8

Based on 1,749 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Email:

sales@bravuralondon.com

Location:

Bravura, Unit 3, Parc AmanwyNew Road
Ammanford
SA18 3EZ

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Bravura Cosmeceuticals Ltd 5 star review on 27th October 2023

Oksana Lomachenko

Bravura Cosmeceuticals Ltd 5 star review on 14th August 2023

Adele Mcfarlane

Bravura Cosmeceuticals Ltd 5 star review on 13th January 2022

Deonette GILLOT

Bravura Cosmeceuticals Ltd 5 star review on 8th January 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did no good at all to reduce blemishes on my nose and chin. Very disappointed after I read about the products claims”

Helpful Report

Posted 2 years ago

Hello Elizabeth, thank you for your order. Lactic acid is a fantastic ingredient and can help with breakouts depending on your skin type, for dry skin lactic acid can help, if you have oily skin however then salicylic acid is the best choice. Also, when starting any new skincare routine you need to allow more time to see results, as you only received the product around 3 weeks ago we wouldn't expect to see dramatic results yet. If you would like more advice please get in touch and we can advise you on how to get the best results from your product.

Posted 2 years ago

“I have yet to receive my order! I ordered it on the 10th jan via Royal Mail standard and it said it would take 3-5 working days and it’s now the 25th. I have spoken with a few people from customer service and they said there are delays but that I just must wait. I do think that it should say that the service has delays or that it takes much longer to arrive. Otherwise the company should provide a refund or send the order again. There is no tracking available so I have just been told to wait. However, when is it considered lost in the Mail?”

Helpful Report

Posted 2 years ago

Hello Caitlin, we're sorry for the disappointment and you of course have every right to be upset by the delay, tracking shows your package was delivered this morning and so delivery was 7 working days from dispatch. We do explain in the shipping section on each product page of our website that there is a delay on the service you selected which may take up to three weeks, it also states that the delivery service you selected is not a fully tracked service and will only update when a delivery or failed delivery attempt has been made. We have also given you the date that your package would be considered missing and have confirmed that if your order hasn't arrived by then, we will replace. We have done all that you have mentioned in your review and we also dispatched your order within 24 hours so it's a little disappointing that we have been left a damaging 1 star review for Royal Mail's service.

Posted 2 years ago

“Problemas con la aduana, todavía no ha salido de aduanas. Casi un mes y no tengo noticias”

Helpful Report

Posted 2 years ago

“the product didn't work and I still have a spot on my neck.”

Helpful Report

Posted 2 years ago

“poor customer service”

Helpful Report

Posted 2 years ago

“Sorry didn’t find very beneficial, I know it’s only mild but still”

Helpful Report

Posted 2 years ago

Hello Anita, results can depend on many different factors, your skin complaint, the products you use daily, lifestyle. As you have only had the product a few weeks, you wouldn't expect to see dramatic results, skincare is all about progression. If you would like further help or advice on the product, please do feel free to get in touch.

Posted 2 years ago

“Totally disappointed and I did email one of your representatives. I have dry skin and eczema on my hands not my face. I explained I bought the dry skin range but your products my skin really tight and dry .”

Helpful Report

Posted 3 years ago

“I didn’t get my order up till now Very disappointed”

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Posted 3 years ago

“I haven't received it”

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Posted 3 years ago

The first order unfortunately went missing, while we appreciate the disappointment we have no control over post. A replacement was sent last week and so the order will be received.

Posted 3 years ago

“I bought your product two month ago. But for that time i haven ‘ t it”

Helpful Report

Posted 3 years ago

Hello, tracking was emailed to you when your order was dispatched, we have checked your tracking and your order needs collecting from your local collection point as an attempted delivery was unsuccessful. In future please do email us rather than leaving feedback as we're always happy to help customers track their packages.

Posted 3 years ago

“I’ve shopped with bravura for many years I’ve written 5 emails to say one of my products arrived with a broken pump! And they’ve STILL not replied. Or even sorted the problem. I’ve very disappointed. The pump is still broken. It still doesn’t work. Please could I just have another pump!!!!”

Helpful Report

Posted 3 years ago

“Haven’t seen any improvement after using this product at all.”

Helpful Report

Posted 4 years ago

Hello, we're sorry to hear you're unhappy with your results, please do feel free to get in touch, we'd be happy to offer more advice. As you can see from our feedback, we have a lot of customers who get excellent results, we'd love to help you achieve these results too.

Posted 4 years ago

“I've been using various products strictly since october. My pores are still large and my scars are still there, along with new ones! The only thing it did for me is give me more giant spots which then turned into scarring. I've spent over £100 on this and it's been a waste!! I do not rate this whatsoever”

Helpful Report

Posted 4 years ago

Hello Laura, we're sorry to hear of your experience, a breakout like that is usually when the skin is unhappy with a routine, I see we've helped you by email in the past, we'd be happy to go over your routine to see what may have been happening. Please do feel free to get in touch.

Posted 4 years ago

“I have been using 2 facial cleansers toner a moisturiser and glycolic acid strictly since october. I took information how to use what time of day ect from customer service and it has made no difference what so ever apart from making my skin break out in giant spots. It hasn't helped clear my pores nor has it made them less visible. The glycolic acid did nothing but sting my face for a few minutes. It hasn't reduced any scarring at all. I do not rate or reccomend this product. Wasted over £100”

Helpful Report

Posted 4 years ago

Hello Laura We're sorry to hear you're unhappy with the products, a breakout can sometimes be the result of an issue with your routine. We offer a full aftercare service to ensure customers get the best from their products, if you'd like us to go through your routine please do get in touch.

Posted 4 years ago

“Purchased the Glycolic Acid starter kit coz of the good reviews, however it has not made any difference to my skin, no tingling,scars are still the same, no peeling or anything whatsoever, disappointed coz I really did want this product to work and help my skin :(”

Helpful Report

Posted 4 years ago

Hello, these products are not designed to physically peel the skin (as mentioned in the description). For scars, if the scars are depressed scarring, topical products will not help. For discolouration, fading takes time, as you have only had your products a few weeks please do continue the treatment as you wouldn't expect to see results this early.

Posted 4 years ago

“Contacted customer services due to a missing brush in my delivery, still haven’t heard back so have been unable to try my product! Won’t purchase from here again”

Helpful Report

Posted 5 years ago

Hello Natasha, sorry to hear this. We've checked our email system and there are no emails from you, could you try again please? You will receive an automated response confirming we've received your email.

Posted 5 years ago

“Not impressed at all, followed the directions haven’t noticed any change!!!”

Helpful Report

Posted 5 years ago

Hello, we see you had only had your order for just over a week when leaving the review, it takes more than a week to see results. Please give the products at least 6 weeks to see results or feel free to contact us as we offer a free aftercare service. It's unfair to leave a 1 star rating without giving the products time to work or contacting us for aftercare.

Posted 5 years ago

“Doesn’t work waste of money”

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Posted 5 years ago

“Unfortunately, and after placing my order 8 days ago I have still not received my items. 😢”

Helpful Report

Posted 5 years ago

We have checked our system and we don't have any emails from you. We send everything with tracking, please email customer services and they will help you.

Posted 5 years ago

Bravura Cosmeceuticals Ltd is rated 4.8 based on 1,749 reviews