Boxxco Reviews

Name: Boxxco
Address: BOXXCO - ARCOLA PRODUCTS LTD, UNIT N2, Sittingbourne, Kent
Rating: 4.75

4.8 Rating 641 Reviews

95 %

of reviewers recommend Boxxco

4.8

Based on 641 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01795 718121

Email:

SUPPORT@BOXXCO.CO.UK

Location:

BOXXCO - ARCOLA PRODUCTS LTD, UNIT N2,
Sittingbourne
Kent
ME10 2PG

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318

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really like the Senna F1 case, it looks good with the car in. The F1 Speed champions case looks good also, just a few minor niggles with this case. I couldnt track my delivery (Amazon) and it took just over 2 weeks to be delivered. Building the cases were simple enough.”

Helpful Report

Posted 1 week ago

Dear Daniel, Thank you for your thoughtful review of Boxxco! We're delighted to hear that you love the Senna F1 case and that it's looking great with your car. We appreciate your feedback regarding the F1 Speed Champions case and will certainly take note of your minor concerns. We’re also sorry to hear about the tracking issue and delivery delay; it's something we strive to improve. We're glad the assembly went smoothly for you! Thank you again for your support. Warm regards, Team Boxxco

Posted 1 week ago

“I ordered two cases, one was damaged on arrival, the second was fine. I was given a refund within a week for the damaged case (would have been sooner but I was away). Customer service was helpful and I am grateful to receive the refund without much stress.”

Helpful Report

Posted 1 week ago

Hi Thank you for taking the time to share your feedback, and we're really sorry to hear that your order arrived damaged. We completely understand how disappointing this must have been and we’re very sorry it impacted your experience with us. Please rest assured, we take great pride in the quality of our products and service, so it’s upsetting to hear that you are unhappy with the quality of the product and service provided. Unfortunately, damage can occasionally occur during transit despite our best efforts to package items securely, but we're always happy to put things right. Regarding your comment about our response time: our customer support team operates Monday to Friday, and while we understand the importance of timely replies, we currently don’t provide support over the weekend, which is detailed on our website. That said, we aim to respond to all messages as quickly as possible once we're back online, and I can see that our team have replied to you and proposed resolutions. We’re genuinely sorry that this experience led to disappointment, and we’d love the opportunity to make things right. Many thanks The Boxxco Team

Posted 1 week ago

“My custom display case arrived quickly and well packaged, however, one panel was damaged. I did take a while to get a response from Boxxco, but they did rectify the issue.”

Helpful Report

Posted 1 week ago

Dear Matthew, Thank you for your constructive review of Boxxco! We're glad to hear that your custom display case arrived quickly and was well packaged. We apologise for the inconvenience caused by the damaged panel and for the delay in our response. Your feedback is valuable to us, and we’re pleased that we could resolve the issue. We appreciate your understanding and look forward to serving you better in the future! Warm regards, Team Boxxco

Posted 1 week ago

“Quality product, delivered in a timely manner. Only issue had was that one of the connector packs was incorrect. Contacted support and a replacement pack was sent out straight away at no charge. Excellent customer service thank you”

Helpful Report

Posted 1 month ago

Dear Michael, Thank you for your excellent 4-star review of Boxxco! We’re glad to hear that you received your quality product on time and that our customer support team was able to assist you promptly with the connector pack issue. Your satisfaction is our priority, and we appreciate your recognition of our commitment to excellent service. Thanks for choosing Boxxco! Warm regards, Team Boxxco

Posted 3 weeks ago

“Very pleased.”

Helpful Report

Posted 1 month ago

Dear Terry, Thank you for your wonderful 4-star review of Boxxco! We’re thrilled to hear that you are very pleased with your experience. Your satisfaction is important to us, and we appreciate your kind words! Thanks for choosing Boxxco! Warm regards, Team Boxxco

Posted 1 month ago

“Great display case Easy to construct and the background helps the Lego pop”

Helpful Report

Posted 1 month ago

“Originally, I was sent the incorrect fastening parts, but this was rectified after contacting customer services, who quickly sent the right connectors. Very happy with the product and I would buy from boxxco again.”

Helpful Report

Posted 1 month ago

“The display case looks great and is definitely of high quality. It was also easy to build, except for the fact that the kit didn't include enough screws.”

Helpful Report

Posted 2 months ago

Dear Amer, Thank you for your wonderful 4-star review of Boxxco! We're thrilled to hear that you find the display case to be great and of high quality. We appreciate your feedback regarding the screws, Please contact our customer service team. Thanks for choosing us! Best wishes, The Boxxco Team

Posted 2 months ago

“Packaging was really good and glass panels look great. Unfortunately the fitting were missing. Resolved after a quick phone call and fittings should arrive in the next couple of days.”

Helpful Report

Posted 2 months ago

Dear Gerard, Thank you for your thoughtful 4-star review of Boxxco! We’re glad to hear that you were pleased with the packaging and the appearance of the glass panels. We apologize for the inconvenience caused by the missing fittings but are happy that our team was able to resolve it quickly for you. We truly appreciate your understanding and patience. Thanks for choosing Boxxco! Best wishes, The Boxxco Team

Posted 1 month ago

“Good company with quick delivery”

Helpful Report

Posted 2 months ago

Dear Rob, Thank you for your wonderful 4-star review of Boxxco! We’re glad to hear that you had a positive experience with our service and appreciated the quick delivery. Your support means a lot to us. If there's anything we can do to enhance your experience even further, please don’t hesitate to reach out! Thanks for choosing Boxxco! Best wishes, The Boxxco Team

Posted 1 month ago

“Quality product”

Helpful Report

Posted 2 months ago

Dear Richard, Thank you for your wonderful 4-star review of Boxxco! We’re thrilled to hear that you’re satisfied with the quality of our product. Your feedback is invaluable to us and helps us strive for excellence. If you have any suggestions on how we can take your experience to the next level, we’d love to hear them! Thanks for choosing Boxxco! Best wishes, The Boxxco Team

Posted 1 month ago

“Excellent quality, and sizes exactly as specified. Bit of a faff putting the various pieces together as it uses flat head screws, but the included mini screwdriver is pretty nice. Just a heads up, in UK at least they ship through Amazon, so I thought the emails I was receiving about an Amazon order were a scam, until it arrived! :)”

Helpful Report

Posted 3 months ago

“Good box, great back ground and well constructed Only slight problem is that I would prefer it to completely be fully bolted down,I know why the llid lifts off but you have to remember when picking it up. I would have preferred to have the option to fully lock down.”

Helpful Report

Posted 3 months ago

Dear William, Thank you for your thoughtful 4-star review of Boxxco! We’re glad to hear that you are happy with the construction and background of the box. Your feedback regarding the lid is valuable, and we understand your preference for a fully bolted-down option. We will definitely consider this as we continue to improve our products. Thanks again for sharing your experience! Best wishes, The Boxxco Team

Posted 3 months ago

“They are not the best out there, small details make a big difference”

Helpful Report

Posted 3 months ago

Dear Peter, Thank you for taking the time to share your insights about Boxxco! We genuinely appreciate your feedback regarding the small details. Your perspective helps us continually improve our offerings. Please let us know how we could improve. :) We hope to serve you again in the future! Best wishes, The Boxxco Team

Posted 3 months ago

“Overall pleased with my several purchases, a few non specific lego display cabinets and a few model specific. I had one issue of some cut-outs not in the correct place but a suitable replacement part was sent immediately.”

Helpful Report

Posted 3 months ago

Dear Michelle, Thank you for your valuable 4-star review of Boxxco! We’re delighted to hear that you're pleased with your purchases and appreciate your understanding regarding the cut-out issue. We apologise for any inconvenience this caused and are happy to hear our team was able to rectify this for you. Your feedback is important to us and helps us improve further! Best wishes, The Boxxco Team

Posted 3 months ago

“Sadly when our LEGO Rivendell display case arrived, one of the corners on the base was cracked. Fortunately it’s at the back and can’t be seen. We never reported this because it was incredibly well packaged and we desperately needed to incase this intricate piece Lego because ours cats were destroying it. We are so glad we paid extra for the picture backdrop. It’s looks amazing and definitely worth the extra money.”

Helpful Report

Posted 3 months ago

Dear Kelly, Thank you for your thoughtful 4-star review of Boxxco! We’re so glad to hear that you are able to enjoy your LEGO Rivendell display case despite the minor damage. However, our customer care team would have been more than happy to resolve this issue. Your feedback is greatly appreciated, and we hope to serve you again in the future! Best Wishes, BOXXCO

Posted 3 months ago

“Arrived well packaged and every piece well protected. Good service and I would order again from Boxxco. Had to ring with a query once I'd ordered and they were very helpful”

Helpful Report

Posted 4 months ago

Dear Julie, We're glad to hear that your order arrived well packaged and that our customer service team was able to assist you effectively. Your willingness to order from us again truly means a lot! Best wishes, The Boxxco Team

Posted 4 months ago

“Good case easy enough to build. One corner of a panel was broke but didn't prevent from building.”

Helpful Report

Posted 4 months ago

Dear Grant, Thank you for your thoughtful 4-star review of Boxxco! We're glad to hear you found the case easy to build. We're sorry to learn about the broken corner of the panel, but we're happy it didn't hinder your assembly experience. I would recommend contacting the customer care team at support@boxxco.co.uk Best wishes, The Boxxco Team

Posted 4 months ago

“The case is amazing, easy to put together and really makes my Lego set stand out with the printed background. I did have an issue with a damaged lid and scratched front panel but this was quickly resolved and a replacement sent out.”

Helpful Report

Posted 4 months ago

Dear Reviewer, Thank you for your wonderful 4-star review of Boxxco! We’re delighted to hear that you’re enjoying the case and that it enhances the look of your Lego set with the printed background. It’s great to know that our assembly process met your expectations! We sincerely apologize for the issues you encountered with the lid and panel but are glad our team could quickly resolve them for you. Your feedback is invaluable in helping us improve our products and services. We appreciate your support and hope to serve you again soon! Best wishes, The Boxxco Team

Posted 4 months ago

“Case is great and was well protected and the fit and finish is great. I chose the ones with pictures and they also look great the only thing I would suggest is instructions for each as the stands I got look like they are two types and was a little confusing. Given the price I think a sheet of A4 with specific instructions on each case isnt much to ask for.”

Helpful Report

Posted 4 months ago

Dear John, Thank you for your thoughtful 4-star review of Boxxco! We're thrilled to hear that you’re pleased with the quality of the case and its fit and finish. Your feedback regarding the instructions is invaluable, and we appreciate your suggestion for providing clearer guidance on the stands. We’re committed to enhancing our customer experience and will certainly take your comments into consideration. Thank you for your support, and we hope to serve you again soon! Best wishes, The Boxxco Team

Posted 4 months ago

Boxxco is rated 4.8 based on 641 reviews