Boxxco Reviews

Name: Boxxco
Address: BOXXCO - ARCOLA PRODUCTS LTD, UNIT N2, Sittingbourne, Kent
Rating: 4.78

4.8 Rating 1,279 Reviews

95 %

of reviewers recommend Boxxco

4.8

Based on 1,279 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01795 718121

Email:

SUPPORT@BOXXCO.CO.UK

Location:

BOXXCO - ARCOLA PRODUCTS LTD, UNIT N2,
Sittingbourne
Kent
ME10 2PG

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Boxxco 5 star review on 23rd October 2026

481

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought this item as a Christmas present which I'm sure the recipient will enjoy. Easy to order and arrived in good time.”

Helpful Report

Posted 1 week ago

Hi there, Thanks for sharing your experience. We’re glad to hear the ordering was easy and it arrived in good time, and that you think the recipient will enjoy it. Kind regards, Team Boxxco

Posted 1 week ago

“Quick service and delivery on time. Can’t comment on the item itself, as it is Christmas present, but from I can see, it look top quality and my husband will be very happy.”

Helpful Report

Posted 1 week ago

Hi Victoria, Thanks for sharing your experience. We’re glad to hear the service was quick and delivery on time. It’s great to know the item looks top quality from what you can see. Kind regards, Team Boxxco

Posted 1 week ago

“Ordered a display case for Lego Home Alone set. Didn't receive any tracking information so could track my delivery. My heart sank when the box was delivered and saw a huge boot print on top of the box, even though it was labled fragile. Fortunately, nothing was damaged when I opened the packaging to check. Not sure which delivery company was used, but maybe Boxxco should highlight this to them. The box itself is amazing, assembled fairly easily from the video I found online. May use Boxxco again if they improve their tracking procedure.”

Helpful Report

Posted 1 month ago

Hi Alan, Thanks for sharing your feedback. We’re glad the display case looks great and was easy to assemble. We’re sorry you didn’t receive tracking information and for the boot print on the box—we’ll pass this to our delivery partner for awareness. Kind regards, Team Boxxco

Posted 1 month ago

“Delivered on time”

Helpful Report

Posted 1 month ago

Hi there, Thanks for sharing your feedback. We’re glad your delivery arrived on time. Kind regards, Team Boxxco

Posted 1 month ago

“Another great case for a great set. There are several manufacturers of these cases but the background and quick delivery are stand ours for me. Fits in beautifully with the other two.”

Helpful Report

Posted 1 month ago

Hi Philip, Thanks for sharing your feedback. We’re glad the background and quick delivery stood out, and that it fits beautifully with the other two. Kind regards, Team Boxxco

Posted 1 month ago

“Amazing product Grandson is over the moon with his Dinosaur”

Helpful Report

Posted 2 months ago

Hi Amanda, Thanks for your feedback. We’re glad to hear your grandson is over the moon with the Dinosaur. Kind regards, Team Boxxco

Posted 2 months ago

“After paying the extra money for quixk delivery i am very dissapointed that it took longervthan it should”

Helpful Report

Posted 2 months ago

Hi Stephen, Thanks for your feedback. We’re sorry the quick delivery didn’t meet your expectations and that it took longer than expected. If you can share your order number, we can look into what happened. Kind regards, Team Boxxco

Posted 2 months ago

“Very nice smart high quality cases that are easy to build and provide good protection for my Lego”

Helpful Report

Posted 4 months ago

Hi JJ, Thanks for the kind review. We’re glad that the cases protect your Lego :) If there’s anything else you’d like us to help with, please let us know. Kind regards, Team Boxxco

Posted 4 months ago

“Great product, very well packaged and good response re customer service .. all in all good service .”

Helpful Report

Posted 5 months ago

Hi Darren, Thanks for the 4-star review. We’re glad you’re happy with the product, packaging, and our customer service. If there’s anything else we can assist with, please let us know. Kind regards, Team Boxxco

Posted 4 months ago

“the instuction where in clear as they werent tailored to this set please also specify which side goes on the outside”

Helpful Report

Posted 5 months ago

Hi there, Thanks for the review. We’re sorry the instructions weren’t clear and for any confusion about which side goes on the outside. We’ll pass this feedback to our team to improve the documentation. If you can share your order number or a photo, we’ll help sort it out quickly. Kind regards, Team Boxxco

Posted 5 months ago

“The display case is great. Parcel tracking was awful - in fact, there was no tracking at all!!! You can definitely improve on that.”

Helpful Report

Posted 5 months ago

Hi Jan, Thanks for the 4-star review. We’re glad you like the display case, and we’re sorry about the tracking issue you experienced. We’ll pass this feedback to our logistics team to improve tracking reliability. Kind regards, Team Boxxco

Posted 5 months ago

“Overall I'm happy with my purchase, although the imperfections in the back print were a little disappointing for a case I'd been really excited about. However was dispatched quickly and the case quality matches my other cases.”

Helpful Report

Posted 5 months ago

Hi there, Thanks for the 4-star review! We’re glad you’re happy overall and sorry the back print wasn’t perfect. We appreciate the feedback and will pass it along. If there’s anything we can do to help, please let us know. Kind regards, Team Boxxco

Posted 5 months ago

“Wish I ordered with picture on the back. Thought I had, due to being special box”

Helpful Report

Posted 5 months ago

Hi Peter, Thanks for the 4-star review! Sorry, the back-picture option wasn’t what you expected. This can be purchased separately. https://boxxco.co.uk/products/backdrop-panel Kind regards, Team Boxxco

Posted 5 months ago

“My only complaint is delivery Why is it 10+days”

Helpful Report

Posted 5 months ago

Hi Roger, Thanks for the 4-star review! Our standard lead times are exactly 10 working days, and I can see that your order arrived on its 10th day :) Items are made to order here at Boxxco! Kind regards, Team Boxxco

Posted 5 months ago

“Overall the service is good, but I would have appreciated more information on shipping details, date of shipping, who is delivering and date expected!!. I had a notification from Amazon of a delivery but didn't know what it was,until it arrived, unfortunately not good customer service!!!! Sorry BOXXCO you need to sort this. Fortunately I received my order very well packaged and look forward to building. I hope you take my feedback on board. Eventually satisfied customer 🙂”

Helpful Report

Posted 5 months ago

Hi there, Thanks for the 4-star review! We’re sorry for the lack of clarity on shipping details and delivery information. We’ll take your feedback on board to improve communication. Glad to hear your order arrived well packaged and you’re looking forward to building. If you need anything else, we’re here to help. Kind regards, Team Boxxco

Posted 5 months ago

“Very high quality product. Good communication and fast delivery”

Helpful Report

Posted 5 months ago

Hi Richard, Thank you for the 4-star review! We're glad you’re happy with the quality, communication, and fast delivery. If you need anything else, we’re here to help. Kind regards, Team Boxxco

Posted 5 months ago

“Although delivery was slightly delayed the display case is great. Just what I expected”

Helpful Report

Posted 6 months ago

Hi Tony, Thank you for the 4-star review! We’re glad the display case is great and meets your expectations, even with the slight delay. If you need anything else, we’re here to help. Kind regards, Team Boxxco

Posted 5 months ago

“The product is well made and easy to put together, I thought there should be a way to lock the top to the base.”

Helpful Report

Posted 6 months ago

Hi Andy, Thanks for the review. We’re glad you find the product well made and easy to put together. If there’s anything else you’d like to share, please let us know. Kind regards, Team Boxxco

Posted 4 months ago

“Delivery was just under 4 weeks, but the display cabinet for the hogwarts castle is perfect, Daughter is very happy with it”

Helpful Report

Posted 6 months ago

Hi Sharon, Thank you for the 4/5 review! We’re glad the display cabinet for the Hogwarts castle is perfect and that your daughter is happy with it. If you need anything else, we’re here to help. Kind regards, Team Boxxco

Posted 5 months ago

“Item arrived as described, only 4 star because the delivery was a delayed (they say due to spike in order volumes) but I was informed of the status - overall still good experience”

Helpful Report

Posted 6 months ago

Hi Henry, Thank you for the 4-star review! We’re glad the item arrived as described. Apologies for the delivery delay, and we’re glad you were informed of the status. If you need anything else, we’re here to help. Kind regards, Team Boxxco

Posted 6 months ago

Boxxco is rated 4.8 based on 1,279 reviews