Boxxco Reviews

Name: Boxxco
Address: BOXXCO - ARCOLA PRODUCTS LTD, UNIT N2, Sittingbourne, Kent
Rating: 4.77

4.8 Rating 1,145 Reviews

95 %

of reviewers recommend Boxxco

4.8

Based on 1,145 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01795 718121

Email:

SUPPORT@BOXXCO.CO.UK

Location:

BOXXCO - ARCOLA PRODUCTS LTD, UNIT N2,
Sittingbourne
Kent
ME10 2PG

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Andy Heath

Anonymous

455

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very nice smart high quality cases that are easy to build and provide good protection for my Lego”

Helpful Report

Posted 1 month ago

Hi JJ, Thanks for the kind review. We’re glad that the cases protect your Lego :) If there’s anything else you’d like us to help with, please let us know. Kind regards, Team Boxxco

Posted 1 month ago

“Great product, very well packaged and good response re customer service .. all in all good service .”

Helpful Report

Posted 1 month ago

Hi Darren, Thanks for the 4-star review. We’re glad you’re happy with the product, packaging, and our customer service. If there’s anything else we can assist with, please let us know. Kind regards, Team Boxxco

Posted 1 month ago

“the instuction where in clear as they werent tailored to this set please also specify which side goes on the outside”

Helpful Report

Posted 1 month ago

Hi there, Thanks for the review. We’re sorry the instructions weren’t clear and for any confusion about which side goes on the outside. We’ll pass this feedback to our team to improve the documentation. If you can share your order number or a photo, we’ll help sort it out quickly. Kind regards, Team Boxxco

Posted 1 month ago

“The display case is great. Parcel tracking was awful - in fact, there was no tracking at all!!! You can definitely improve on that.”

Helpful Report

Posted 2 months ago

Hi Jan, Thanks for the 4-star review. We’re glad you like the display case, and we’re sorry about the tracking issue you experienced. We’ll pass this feedback to our logistics team to improve tracking reliability. Kind regards, Team Boxxco

Posted 2 months ago

“Overall I'm happy with my purchase, although the imperfections in the back print were a little disappointing for a case I'd been really excited about. However was dispatched quickly and the case quality matches my other cases.”

Helpful Report

Posted 2 months ago

Hi there, Thanks for the 4-star review! We’re glad you’re happy overall and sorry the back print wasn’t perfect. We appreciate the feedback and will pass it along. If there’s anything we can do to help, please let us know. Kind regards, Team Boxxco

Posted 2 months ago

“Wish I ordered with picture on the back. Thought I had, due to being special box”

Helpful Report

Posted 2 months ago

Hi Peter, Thanks for the 4-star review! Sorry, the back-picture option wasn’t what you expected. This can be purchased separately. https://boxxco.co.uk/products/backdrop-panel Kind regards, Team Boxxco

Posted 2 months ago

“My only complaint is delivery Why is it 10+days”

Helpful Report

Posted 2 months ago

Hi Roger, Thanks for the 4-star review! Our standard lead times are exactly 10 working days, and I can see that your order arrived on its 10th day :) Items are made to order here at Boxxco! Kind regards, Team Boxxco

Posted 2 months ago

“Overall the service is good, but I would have appreciated more information on shipping details, date of shipping, who is delivering and date expected!!. I had a notification from Amazon of a delivery but didn't know what it was,until it arrived, unfortunately not good customer service!!!! Sorry BOXXCO you need to sort this. Fortunately I received my order very well packaged and look forward to building. I hope you take my feedback on board. Eventually satisfied customer 🙂”

Helpful Report

Posted 2 months ago

Hi there, Thanks for the 4-star review! We’re sorry for the lack of clarity on shipping details and delivery information. We’ll take your feedback on board to improve communication. Glad to hear your order arrived well packaged and you’re looking forward to building. If you need anything else, we’re here to help. Kind regards, Team Boxxco

Posted 2 months ago

“Very high quality product. Good communication and fast delivery”

Helpful Report

Posted 2 months ago

Hi Richard, Thank you for the 4-star review! We're glad you’re happy with the quality, communication, and fast delivery. If you need anything else, we’re here to help. Kind regards, Team Boxxco

Posted 2 months ago

“Although delivery was slightly delayed the display case is great. Just what I expected”

Helpful Report

Posted 2 months ago

Hi Tony, Thank you for the 4-star review! We’re glad the display case is great and meets your expectations, even with the slight delay. If you need anything else, we’re here to help. Kind regards, Team Boxxco

Posted 2 months ago

“The product is well made and easy to put together, I thought there should be a way to lock the top to the base.”

Helpful Report

Posted 2 months ago

Hi Andy, Thanks for the review. We’re glad you find the product well made and easy to put together. If there’s anything else you’d like to share, please let us know. Kind regards, Team Boxxco

Posted 1 month ago

“Delivery was just under 4 weeks, but the display cabinet for the hogwarts castle is perfect, Daughter is very happy with it”

Helpful Report

Posted 3 months ago

Hi Sharon, Thank you for the 4/5 review! We’re glad the display cabinet for the Hogwarts castle is perfect and that your daughter is happy with it. If you need anything else, we’re here to help. Kind regards, Team Boxxco

Posted 2 months ago

“Item arrived as described, only 4 star because the delivery was a delayed (they say due to spike in order volumes) but I was informed of the status - overall still good experience”

Helpful Report

Posted 3 months ago

Hi Henry, Thank you for the 4-star review! We’re glad the item arrived as described. Apologies for the delivery delay, and we’re glad you were informed of the status. If you need anything else, we’re here to help. Kind regards, Team Boxxco

Posted 3 months ago

“Very good experience, with simple assembly and a seemingly quality product at a good price. It would be nice to get slightly more detailed instructions, even though generic.”

Helpful Report

Posted 3 months ago

Hi Ellis, Thank you for the positive 4-star review! We’re glad the experience was good, assembly was simple, and you’re happy with the quality and price. We understand you’d welcome a bit more detailed instructions, and we’ll take that on board to help improve. We’d be happy to help with any future orders. Kind regards, Team Boxxco

Posted 3 months ago

“Quality of the goods delivered very impressive. Case were wrapped very well and secured so no damage in transit. Only frustrating thing was delivery time as lack of updated up till the last minute. However I since discovered shipment was from USA which is fine however it would be good to set long delivery time frame. However I would look to order future requirements from the company”

Helpful Report

Posted 3 months ago

Hi Ben, Thank you for the positive 4-star review! We’re glad the quality and packaging met your expectations. We understand the delivery timeframe can be frustrating; items are shipped from the UK, and we’ll take your feedback on setting clearer time frames on board to improve future updates. We’d be happy to help with any future orders. Kind regards, Team Boxxco

Posted 3 months ago

“Why use Amazon as a courier? Lego display cases are fantastic. The only reason I have given 4 stars is down to shocking Amazon delivery. 1 mile from my house, next to the main road.See photo below”

Helpful Report

Posted 3 months ago

Hi there, Thank you for the positive 4-star review! We’re glad you’re happy with the LEGO display cases. We’re sorry about the delivery experience with the courier near your area. If you’d like, we can look into alternative dispatch options for future orders to avoid similar issues. We’d be happy to help with any future orders. Kind regards, Team Boxxco

Posted 3 months ago

“The display case is excellent now it has been assembled. However I did have to superglue one of the panels at arrived damaged.”

Helpful Report

Posted 3 months ago

Hi Paul, Thank you for the review. We’re glad the display case is excellent after assembly, though we’re sorry one panel arrived damaged and needed superglue. If you’d like, we can arrange a replacement panel or guide you through a quick resolution. Pleasw email our Customer Service at support@boxxco.co.uk and a member of our team will be happy to help. Kind regards, Team Boxxco

Posted 3 months ago

“Great as always, however some securing boxes and screws were not in the order only enough for one of the two display cabinets”

Helpful Report

Posted 3 months ago

Hi Garry, Thanks for the feedback. Sorry that some securing boxes and screws were missing from your order. I have looked into this and we did not hear from you regarding this issue. We would be happy to help, please contact us on support@boxxco.co.uk Kind regards, Team Boxxco

Posted 1 month ago

“Great product for displaying completed Lego Models. Quite expensive, but worth it for the precision made quality.”

Helpful Report

Posted 4 months ago

Dear Gordon, Thank you for the great 4-star review! We’re glad you find Boxxco ideal for displaying completed Lego models and that you think the quality justifies the price. If there’s anything we can do to help with value in the future, please let us know. Warm regards, Team Boxxco

Posted 4 months ago

“Perfect for displaying my lego set. Quality is good, aesthetically pleasing around the house. Will definitely buy again on my next lego set.”

Boxxco 4 star review on 28th February 2026

Helpful Report

Posted 4 months ago

Dear Keren, Thank you for the great 4-star review! We’re glad Boxxco is perfect for displaying your LEGO set, and that you’re happy with the quality and look around the house. We’ll be here for your next LEGO purchase as well. Warm regards, Team Boxxco

Posted 4 months ago

Boxxco is rated 4.8 based on 1,145 reviews