Boxxco Reviews

Name: Boxxco
Address: BOXXCO - ARCOLA PRODUCTS LTD, UNIT N2, Sittingbourne, Kent
Rating: 4.76

4.8 Rating 721 Reviews

95 %

of reviewers recommend Boxxco

4.8

Based on 721 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01795 718121

Email:

SUPPORT@BOXXCO.CO.UK

Location:

BOXXCO - ARCOLA PRODUCTS LTD, UNIT N2,
Sittingbourne
Kent
ME10 2PG

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Boxxco 5 star review on 17th September 2025

347

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the sixth Boxxco case I have. Good quality as always but not without criticism as instruction are not clear if you not built a case before”

Helpful Report

Posted 2 weeks ago

Dear Paul, Thank you for your great 4-star review! We appreciate your loyalty as a six-time Boxxco customer and are glad to hear that you recognize the quality of our cases. We apologize for the confusion regarding the assembly instructions, and your feedback will help us improve clarity for future users. We’re here to assist if you need any further guidance! Warm regards, Team Boxxco

Posted 2 days ago

“Fast service”

Helpful Report

Posted 4 weeks ago

Dear Valued Customer, Thank you for your great 4-star review! We’re thrilled to hear that you found our service fast. Your feedback is incredibly important to us, and we’re committed to maintaining a speedy experience for you. We appreciate your support and hope you enjoy your Boxxco purchase! Warm regards, Team Boxxco

Posted 3 weeks ago

“Excellent priduct. Swift delivery. Looms great and protects my collection.”

Helpful Report

Posted 1 month ago

Dear James, Thank you for your wonderful 4-star review! We’re thrilled to hear that you find our product excellent and that it looks great while protecting your collection. Your support means a lot to us, and we’re committed to providing quality items for all our customers. We hope you continue to enjoy your Boxxco experience! Warm regards, Team Boxxco

Posted 3 weeks ago

“Very good products. The custom options are limitless. Many other companies offer different sizes but with Boxxco you can select the exact size you require. The lead time for custom cases is very short and all 5 items I ordered were shipped within this lead time. All this at a very reasonable price and great quality. The only reason for 4 stars and not 5 is because of the delivery, which Boxxco's website states next day tracked DPD however my order was split into 3 parts (which I understand due to weight and size) and not sent by DPD but Amazon delivery and was not next day. I was sent an email to say my order was shipped but no tracking number. I did get tracking numbers after I emailed Boxxco. Then several emails from Amazon delivery giving a delivery day then saying delivery delayed. I did recieve all 3 parcels on the Friday after being shipped on the Monday. Maybe not Boxxco's fault but I would have been happier if informed of the change to stated delivery in the email informing me of the shipping.”

Helpful Report

Posted 1 month ago

Dear David, Thank you for your valuable 4-star review! We’re thrilled to hear that you found our custom options to be limitless and that your items arrived within our promised lead time. Your feedback about the delivery experience is truly important to us, and we sincerely apologize for the confusion regarding the shipping method and tracking information. We strive to provide clear communication, and your comments will help us improve this process in the future. Thank you for your support, and we hope you enjoy your Boxxco products! Warm regards, Team Boxxco

Posted 3 weeks ago

“It's hard to say whether the products are worth the cost, but what I can say is that the display case I received from them was of high quality and very securely packaged to mitigate any damage during transport.”

Helpful Report

Posted 1 month ago

“I was very happy with the product and it looks very good with the Ferarri inside. I feel the price is a tad heavy to be fair, £105 was a lot of money.So with that in mind I need to be choosy on what Lego products I actually put into one of the boxes. Overall I am very happy with the product and can reccomend Boxxco. The delivery only took a week as well, I was informed if could take up two weeks to deliver. It was well packed as well.”

Helpful Report

Posted 1 month ago

Dear Barry, Thank you for your thoughtful 4-star review of Boxxco! We’re thrilled to hear that you are happy with the product and how well it showcases your Ferrari. We understand that pricing can be a consideration, and we appreciate your candid feedback on that aspect. Your satisfaction is key to us, and we’re glad to know that the delivery and packing met your expectations as well. Thank you for recommending Boxxco, and we look forward to serving you again in the future! Best wishes, Team Boxxco

Posted 1 month ago

“Sturdy and clear good quality acrylic panels. Had the matt base plate, it was nice and smooth instead of coarse like most matt finishes. Each base plate had studs for the minifigures and any small pieces with around a 3x3 stud base plate. They also have precise cutouts in the base plate to fit the exact set. The packaging is really good as bigger cases come with foam corners in the packaging to protect the corners of the flat packed case, they also come in plenty of bubble rap and all the panels are strapped toghether so they don't move around and scratch each other. Each panel including the base plate comes with protective film on both sides to protect from scratches, however on the base plate the protective film can sometimes get stuck around the intergrated studs but you can get it out with tweezers. The printed backgrounds are really good and would reccomend, although since they have a matt finish they look a bit more washed out than they look on the website so some improvement is needed there. Once built the whole thing is quite sturdy and the connector blocks for the corners that hold the panels toghether are good quality and there is no chance of stripping the thread in the block and getting the screw stuck in it. Overall would reccomend as it adds a bit of environmental feel around the set with the printed backgrounds and your set stays dust free only having to wipe a single smooth surface on top of the case every now and then. If those few improvements that I mentioned were fixed I would happily give it five stars because it would be about perfect.”

Helpful Report

Posted 1 month ago

Dear Joshua, Thank you for your insightful 4-star review of Boxxco! We’re thrilled to hear you found our acrylic panels sturdy and of good quality. It’s great to know that the details like the smooth matte base plate and the precise cutouts have added value to your experience. We appreciate your feedback about the printed backgrounds and the protective film, it's always helpful to hear how we can improve. We're glad the overall design and packaging met your expectations and kept your set dust-free. We hope to bring you even more satisfaction in the future! Warm regards, Team Boxxco

Posted 1 month ago

“Arrived quickly and looks good just missing the boxx build stickers that was ordered at the same time as the order”

Helpful Report

Posted 1 month ago

Dear Peter, Thank you for your thoughtful 4-star review of Boxxco! We’re glad to hear that your order arrived quickly and meets your expectations. We apologize for the missing Boxx build stickers and appreciate your understanding. Your feedback helps us improve, and we're here to assist you with any further needs. Warm regards, Team Boxxco

Posted 1 month ago

“I really like the Senna F1 case, it looks good with the car in. The F1 Speed champions case looks good also, just a few minor niggles with this case. I couldnt track my delivery (Amazon) and it took just over 2 weeks to be delivered. Building the cases were simple enough.”

Helpful Report

Posted 2 months ago

Dear Daniel, Thank you for your thoughtful review of Boxxco! We're delighted to hear that you love the Senna F1 case and that it's looking great with your car. We appreciate your feedback regarding the F1 Speed Champions case and will certainly take note of your minor concerns. We’re also sorry to hear about the tracking issue and delivery delay; it's something we strive to improve. We're glad the assembly went smoothly for you! Thank you again for your support. Warm regards, Team Boxxco

Posted 2 months ago

“I ordered two cases, one was damaged on arrival, the second was fine. I was given a refund within a week for the damaged case (would have been sooner but I was away). Customer service was helpful and I am grateful to receive the refund without much stress.”

Helpful Report

Posted 2 months ago

Hi Thank you for taking the time to share your feedback, and we're really sorry to hear that your order arrived damaged. We completely understand how disappointing this must have been and we’re very sorry it impacted your experience with us. Please rest assured, we take great pride in the quality of our products and service, so it’s upsetting to hear that you are unhappy with the quality of the product and service provided. Unfortunately, damage can occasionally occur during transit despite our best efforts to package items securely, but we're always happy to put things right. Regarding your comment about our response time: our customer support team operates Monday to Friday, and while we understand the importance of timely replies, we currently don’t provide support over the weekend, which is detailed on our website. That said, we aim to respond to all messages as quickly as possible once we're back online, and I can see that our team have replied to you and proposed resolutions. We’re genuinely sorry that this experience led to disappointment, and we’d love the opportunity to make things right. Many thanks The Boxxco Team

Posted 2 months ago

“My custom display case arrived quickly and well packaged, however, one panel was damaged. I did take a while to get a response from Boxxco, but they did rectify the issue.”

Helpful Report

Posted 2 months ago

Dear Matthew, Thank you for your constructive review of Boxxco! We're glad to hear that your custom display case arrived quickly and was well packaged. We apologise for the inconvenience caused by the damaged panel and for the delay in our response. Your feedback is valuable to us, and we’re pleased that we could resolve the issue. We appreciate your understanding and look forward to serving you better in the future! Warm regards, Team Boxxco

Posted 2 months ago

“Quality product, delivered in a timely manner. Only issue had was that one of the connector packs was incorrect. Contacted support and a replacement pack was sent out straight away at no charge. Excellent customer service thank you”

Helpful Report

Posted 3 months ago

Dear Michael, Thank you for your excellent 4-star review of Boxxco! We’re glad to hear that you received your quality product on time and that our customer support team was able to assist you promptly with the connector pack issue. Your satisfaction is our priority, and we appreciate your recognition of our commitment to excellent service. Thanks for choosing Boxxco! Warm regards, Team Boxxco

Posted 2 months ago

“Very pleased.”

Helpful Report

Posted 3 months ago

Dear Terry, Thank you for your wonderful 4-star review of Boxxco! We’re thrilled to hear that you are very pleased with your experience. Your satisfaction is important to us, and we appreciate your kind words! Thanks for choosing Boxxco! Warm regards, Team Boxxco

Posted 3 months ago

“Great display case Easy to construct and the background helps the Lego pop”

Helpful Report

Posted 3 months ago

“Originally, I was sent the incorrect fastening parts, but this was rectified after contacting customer services, who quickly sent the right connectors. Very happy with the product and I would buy from boxxco again.”

Helpful Report

Posted 3 months ago

“The display case looks great and is definitely of high quality. It was also easy to build, except for the fact that the kit didn't include enough screws.”

Helpful Report

Posted 4 months ago

Dear Amer, Thank you for your wonderful 4-star review of Boxxco! We're thrilled to hear that you find the display case to be great and of high quality. We appreciate your feedback regarding the screws, Please contact our customer service team. Thanks for choosing us! Best wishes, The Boxxco Team

Posted 4 months ago

“Packaging was really good and glass panels look great. Unfortunately the fitting were missing. Resolved after a quick phone call and fittings should arrive in the next couple of days.”

Helpful Report

Posted 4 months ago

Dear Gerard, Thank you for your thoughtful 4-star review of Boxxco! We’re glad to hear that you were pleased with the packaging and the appearance of the glass panels. We apologize for the inconvenience caused by the missing fittings but are happy that our team was able to resolve it quickly for you. We truly appreciate your understanding and patience. Thanks for choosing Boxxco! Best wishes, The Boxxco Team

Posted 3 months ago

“Good company with quick delivery”

Helpful Report

Posted 4 months ago

Dear Rob, Thank you for your wonderful 4-star review of Boxxco! We’re glad to hear that you had a positive experience with our service and appreciated the quick delivery. Your support means a lot to us. If there's anything we can do to enhance your experience even further, please don’t hesitate to reach out! Thanks for choosing Boxxco! Best wishes, The Boxxco Team

Posted 3 months ago

“Quality product”

Helpful Report

Posted 4 months ago

Dear Richard, Thank you for your wonderful 4-star review of Boxxco! We’re thrilled to hear that you’re satisfied with the quality of our product. Your feedback is invaluable to us and helps us strive for excellence. If you have any suggestions on how we can take your experience to the next level, we’d love to hear them! Thanks for choosing Boxxco! Best wishes, The Boxxco Team

Posted 3 months ago

“Excellent quality, and sizes exactly as specified. Bit of a faff putting the various pieces together as it uses flat head screws, but the included mini screwdriver is pretty nice. Just a heads up, in UK at least they ship through Amazon, so I thought the emails I was receiving about an Amazon order were a scam, until it arrived! :)”

Helpful Report

Posted 5 months ago

Boxxco is rated 4.8 based on 721 reviews