Boxxco Reviews

Name: Boxxco
Address: BOXXCO - ARCOLA PRODUCTS LTD, UNIT N2, Sittingbourne, Kent
Rating: 4.77

4.8 Rating 917 Reviews

94 %

of reviewers recommend Boxxco

4.8

Based on 917 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01795 718121

Email:

SUPPORT@BOXXCO.CO.UK

Location:

BOXXCO - ARCOLA PRODUCTS LTD, UNIT N2,
Sittingbourne
Kent
ME10 2PG

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Boxxco 5 star review on 24th February 2026

David Smith

Boxxco 5 star review on 23rd February 2026

Mark Brown

Boxxco 5 star review on 22nd February 2026

Justin Thornton

Boxxco 5 star review on 20th February 2026

David Robinson

411

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Came well packaged and the instructions that are included makes putting the cases together so easy. I love how it actually comes with mini screwdrivers and numbered bags for the screws, it’s the little details which impresses me more than other competitors. The Matt black base is always a nice finish. The only reason I’m not giving 5 stars is because the Amazon delivery driver left box out in the rain and it was left outside with the box fallen over, despite me being in to accept the package. I always have trouble with Amazon drivers. Fortunately package was all ok, but I know it is out of your control. Very happy with the products thank you.”

Helpful Report

Posted 1 day ago

Dear Oliver, Thank you for the detailed 4-star review! We’re glad you liked the thoughtful details like the mini screwdrivers and numbered screw bags, and that the matt black base looks great. We’re sorry to hear about the Amazon delivery issue and appreciate you sharing it with us. If there’s anything else we can do to help, please let us know. Warm regards, Team Boxxco

Posted 17 hours ago

“I’m very pleased with the display case. The quality of materials used & the manufacturing process appears to be of a very high standard. The packaging is extremely good and would withstand almost all couriers attempts to damage the delicate contents. My only reason for not giving a 5 star review is that I was not sent notification of shipping and tracking links although I was certain that this was stated when I placed the order.”

Helpful Report

Posted 1 week ago

Dear Kev, Thank you for the kind feedback and for highlighting the high quality and robust packaging. We’re glad you’re pleased with the display case. We apologise for the lack of shipping notification and tracking links. We’ll review our process to ensure you and other customers receive updates automatically in the future. If you ever need anything, we’re here to help. Warm regards, Team Boxxco Kind regards, Team Boxxco

Posted 5 days ago

“I love the products, they are great, the additional option of a backbround is a nice touch and the lego models fit well. The only downside I had with this order was communication around delivery. I ordered on 2ns Jan and recieved confirmation of the order. Looking on the website delivery takes between 3-4 weeks. After 4 weeks I hadn't had any notification of delivery or a delay. A few days later I received a notification from Amazon about my item from 'seller' so it wasn't clear this was the item for delivery. Boxxco didn't confirm they had dispatched the item.”

Helpful Report

Posted 1 week ago

Dear James, Thank you for your review and for sharing both the positives and the delivery communication issue. We’re glad you’re happy with the products and the background option, but we’re sorry for the confusion around dispatch and notifications. We’ll review our order and shipping communications to ensure you and other customers receive clear updates in the future. If you’d like, we can check the current status of your order and provide a direct update. If you ever need anything, we’re here to help. Kind regards, Team Boxxco

Posted 5 days ago

“The box that I ordered for a rather large Lego Ferrari was perfect and easily assembled. The only reason I have not given 5* is due to delivery. I was informed that my order had been dispatched with no tracking reference no idea how long delivery would take and no idea who was delivering. I then got various messages and emails from Amazon telling me that my order, no other details, would be delivered on a few different days. Please advise customers of delivery details.”

Helpful Report

Posted 1 week ago

Dear Cathy, Thank you for taking the time to share your experience. We’re glad the box fit and was easy to assemble, but we’re sorry about the delivery tracking mix-up and the lack of clear delivery details. We’ll review our dispatch and notification process to ensure tracking information and delivery updates are provided automatically in the future. If you ever need anything, we’re here to help. Warm regards, Team Boxxco Kind regards, Team Boxxco

Posted 5 days ago

“Very good customer service. The bottom was scratched but I didn’t mind as it wouldn’t be showing anyway on my Lego display case .”

Helpful Report

Posted 1 week ago

Dear Alison, Thank you for the kind 4-star review and for the kind words about our customer service. We’re glad the minor scratch on the bottom wasn’t an issue for your display. If there’s anything else you need, we’re here to help. Kind regards, Team Boxxco

Posted 5 days ago

“Easy to fit and work Out what bit fits where the instructions are small could do with that video”

Helpful Report

Posted 1 month ago

Dear Dean, Thank you for the 4-star review! We’re glad it’s easy to fit and works. We have videos on YouTube. If you ever need anything, we’re here to help. Warm regards, Team Boxxco

Posted 1 month ago

“I purchase two display cases. One for The Enterprise and the other AT-ST. The AT-ST case arrived without issue and looks brilliant. The Enterprise case arrived ok but we were then notified of a manufacturing defect with the base. Whilst I received a replacement base the process was a little troublesome as two replacements were delivered damaged. The case does now look great though. I cannot praise the customer service team enough for their help in resolving the issue. They kept me up to date and responded to questions promptly.”

Helpful Report

Posted 1 month ago

“Quality of the case is amazing and I will buy more in the future. The only issue I found is once payment is made there is no further updates. It's just a waiting game of when it's gets dispatched. Lastly no tracking number.”

Helpful Report

Posted 1 month ago

Dear Andrew, Thank you for the review and for the 4/5 rating. We’re glad you’re happy with the quality, but we’re sorry for the lack of updates after payment and no tracking number. We’ll look into this, as you should have received a notification once dispatched with tracking. Warm regards, Team Boxxco

Posted 1 month ago

“The quality of the product is superb, and in my opinion, best of the various companies offering this. It's unsurprising then, that unwrapping a new set on Christmas Day, the first thing I do is jump on Boxxco and order a box for it! Just be warned though, don't rush. I end up paying in full, but had I waited a few hours, I'd have got 15% off, so don't rush and then regret it like me. It doesn't pay to be "too loyal". Also, very frustrating you can only claim reward points in £20, but can't use multiple. And if you sign up for newsletter and get 20% off, you can't use points at the same time either. Strange to limit the reward points though, which is why I have only rated 4/5 Overall, excellent quality product though, and as proven already, would buy again. Only disappointment on the product itself is no dedicate background for HP Diagon Alley, so that might have to come from a competitor.”

Helpful Report

Posted 1 month ago

Hi Andrew, Thank you for your detailed review. We’re absolutely delighted to hear that you rate our quality. We appreciate your comments regarding reward points and discount codes. Our policy is that reward points cannot be used in conjunction with other sales, promotions, or discount codes. This is standard practice across most retailers and ensures we can continue offering competitive pricing and promotional offers throughout the year. Points and codes must also be applied at checkout, as they can’t be added retrospectively. We understand it can be disappointing to miss a promotion, and we always encourage customers to sign up to our newsletter in advance so they don’t miss future offers. Thank you also for your feedback regarding the HP Diagon Alley background, we’re continually reviewing new backdrop designs, so suggestions like this are always helpful. Many thanks Team Boxxco

Posted 4 days ago

“Quality product delivered quickly now with improved packaging, avoiding the damage to the corners of the display box that I experienced previously.”

Helpful Report

Posted 2 months ago

Dear Lesley, Thank you so much for the lovely 4-star review! We’re thrilled to hear that you’re enjoying the quality of the product and that the improved packaging now helps protect the corners of the display box. If there’s anything else we can do to help, just let us know. Warm regards, Team Boxxco

Posted 1 month ago

“Display case arrived very well packed but it is a Christmas present so not assembled as yet but I already have my own case and I am very happy with the quality and construction. If I can be picky it would be a better experience on receiving the product if it was in its own presentation box.”

Helpful Report

Posted 2 months ago

Dear Mike, Thank you for the positive review! We’re glad you’re happy with the quality and construction. We’ve noted your suggestion about including a presentation box for future orders. If you need anything else, we’re here to help. Warm regards, Team Boxxco

Posted 1 month ago

“Very nice final product looks good on a shelf!”

Helpful Report

Posted 2 months ago

Dear Michael, Thank you for the 4-star review! We’re glad the final product looks good on a shelf. If you need anything, we’re here to help. Warm regards, Team Boxxco

Posted 1 month ago

“Very good service quick delivery The items I ordered are off a high quality and I will be ordering from them again.”

Helpful Report

Posted 3 months ago

Dear Customer, Thank you for your wonderful 4-star review! We’re thrilled to hear that you were pleased with our service and the quality of the items you ordered. It’s fantastic to know that your delivery experience was quick and efficient! We can’t wait to assist you with your next order. Thanks for choosing Boxxco! Warm regards, Team Boxxco

Posted 3 months ago

“My ordered arrived on time and was well packaged. Part of the order did not arrive but was send a few days later.”

Helpful Report

Posted 3 months ago

Dear Jack, Thank you for your positive 4-star review! We’re pleased to hear that your order arrived on time and was well packaged. We apologize for the delay in the arrival of the missing part, but we’re glad it was sent out shortly after. Your feedback is invaluable to us, and it helps us improve our service. We appreciate your understanding and hope to have the pleasure of serving you again! Warm regards, Team Boxxco

Posted 3 months ago

“Was pleased to receive it and swiftness of getting the problems sorted as arrived broken, not your fault I believe. Am still waiting for replacements”

Helpful Report

Posted 4 months ago

Dear Glen, Thank you for your thoughtful 4-star review! We’re glad to hear you were pleased with the swiftness of our response to your issue. I can see you replacement panels have been dispatched. Best regards, Team Boxxco

Posted 4 months ago

“This is the sixth Boxxco case I have. Good quality as always but not without criticism as instruction are not clear if you not built a case before”

Helpful Report

Posted 5 months ago

Dear Paul, Thank you for your great 4-star review! We appreciate your loyalty as a six-time Boxxco customer and are glad to hear that you recognize the quality of our cases. We apologize for the confusion regarding the assembly instructions, and your feedback will help us improve clarity for future users. We’re here to assist if you need any further guidance! Warm regards, Team Boxxco

Posted 5 months ago

“Fast service”

Helpful Report

Posted 6 months ago

Dear Valued Customer, Thank you for your great 4-star review! We’re thrilled to hear that you found our service fast. Your feedback is incredibly important to us, and we’re committed to maintaining a speedy experience for you. We appreciate your support and hope you enjoy your Boxxco purchase! Warm regards, Team Boxxco

Posted 6 months ago

“Excellent priduct. Swift delivery. Looms great and protects my collection.”

Helpful Report

Posted 6 months ago

Dear James, Thank you for your wonderful 4-star review! We’re thrilled to hear that you find our product excellent and that it looks great while protecting your collection. Your support means a lot to us, and we’re committed to providing quality items for all our customers. We hope you continue to enjoy your Boxxco experience! Warm regards, Team Boxxco

Posted 6 months ago

“Very good products. The custom options are limitless. Many other companies offer different sizes but with Boxxco you can select the exact size you require. The lead time for custom cases is very short and all 5 items I ordered were shipped within this lead time. All this at a very reasonable price and great quality. The only reason for 4 stars and not 5 is because of the delivery, which Boxxco's website states next day tracked DPD however my order was split into 3 parts (which I understand due to weight and size) and not sent by DPD but Amazon delivery and was not next day. I was sent an email to say my order was shipped but no tracking number. I did get tracking numbers after I emailed Boxxco. Then several emails from Amazon delivery giving a delivery day then saying delivery delayed. I did recieve all 3 parcels on the Friday after being shipped on the Monday. Maybe not Boxxco's fault but I would have been happier if informed of the change to stated delivery in the email informing me of the shipping.”

Helpful Report

Posted 6 months ago

Dear David, Thank you for your valuable 4-star review! We’re thrilled to hear that you found our custom options to be limitless and that your items arrived within our promised lead time. Your feedback about the delivery experience is truly important to us, and we sincerely apologize for the confusion regarding the shipping method and tracking information. We strive to provide clear communication, and your comments will help us improve this process in the future. Thank you for your support, and we hope you enjoy your Boxxco products! Warm regards, Team Boxxco

Posted 6 months ago

“It's hard to say whether the products are worth the cost, but what I can say is that the display case I received from them was of high quality and very securely packaged to mitigate any damage during transport.”

Helpful Report

Posted 6 months ago

Hi, Thank you for sharing your experience. We’re glad to hear the display case was of high quality and securely packaged for transport. If you need anything else, we’re here to help. Warm regards, Team Boxxco

Posted 3 months ago

Boxxco is rated 4.8 based on 917 reviews