Boxxco Reviews

Name: Boxxco
Address: BOXXCO - ARCOLA PRODUCTS LTD, UNIT N2, Sittingbourne, Kent
Rating: 4.77

4.8 Rating 758 Reviews

95 %

of reviewers recommend Boxxco

4.8

Based on 758 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01795 718121

Email:

SUPPORT@BOXXCO.CO.UK

Location:

BOXXCO - ARCOLA PRODUCTS LTD, UNIT N2,
Sittingbourne
Kent
ME10 2PG

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Boxxco 5 star review on 28th October 2025

352

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I offer the low score not out of product quality, but of poor customer service and first time user instruction. I had a couple of emails asking questions before I had even received the item. Post purchase, I had a poor response of a free offer, which I had completed on the order form, but the company said I had not done so. Though they did invite me to pay for it, like the product, there was no stability of customer support, in my opinion.”

Helpful Report

Posted 5 days ago

Hi Raymond, Thank you for taking the time to leave a review. We genuinely value all feedback, as it helps us understand where we can improve and ensure that our customers always receive the best possible experience. I’m truly sorry to hear that you felt our customer service did not meet your expectations on this occasion. We always aim to provide clear communication and outstanding service, so I’m disappointed to learn that we fell short of that for you. Having reviewed the correspondence between you and our team, I can see that you initially reached out regarding duplicate items appearing on your account. You were correctly advised that any duplicate not progressed through to checkout would automatically drop off, allowing you to proceed with the order you wished to keep. After receiving your order, you contacted us to let us know that a personalised sticker appeared to be missing. Unfortunately, the order you completed did not include the sticker, and as our system automatically generates artwork for personalised items at the time of purchase, we were unable to produce or send a free version retrospectively. However, our team did provide you with a link where the sticker can be purchased as a standalone item should you wish to add it in the future. I completely understand how this situation may have been frustrating, and I’m sorry again for any confusion caused. Your feedback has been noted and will be shared with our team to help ensure our communication is as clear and supportive as possible moving forward. Thank you once again for taking the time to share your thoughts. We truly appreciate it. Kind regards, Boxxco Team

Posted 5 days ago

“Boxxco delivers quality, but customer service could improve I ordered a 10-car Formula 1 Speed Champions wall mount from Boxxco and was impressed by the product’s build and design. It was easy to install, came with all necessary fittings, and looks fantastic in my living room - clean, minimalist, and a great way to showcase LEGO builds. However, I did receive the wrong colour (black instead of clear), and the return policy didn’t cover postage, which made exchanging it more hassle than it was worth. The QR code for installation also didn’t work, though the setup was simple enough without it. Overall, Boxxco offers well-made products that do what they promise, but there’s room for improvement in order accuracy and support.”

Helpful Report

Posted 1 month ago

Dear Valued Customer, Thank you for your honest 3-star review! We’re glad to hear that you were impressed with the quality and design of our wall mount. It’s always our goal to deliver products that enhance your space. We sincerely apologize for the issue with the color and the inconvenience caused by the return policy. Your feedback is invaluable and will help us improve our customer service and address any concerns with our policies moving forward. Thank you for your support, and we hope you continue to enjoy your Boxxco experience! Warm regards, Team Boxxco

Posted 1 month ago

“I have ordered from Boxxco before which the Titanic display case which was brilliant. But the Stitch display case came without the studs on the bottom. Boxxco sent them out but they didn't fit in the holes. So currently waiting if they replace the base”

Helpful Report

Posted 2 months ago

Dear Glen, We're pleased to hear that your previous Titan display case exceeded your expectations. We sincerely apologize for the inconvenience regarding the Stitch display case and the studs not being pre assembled in the base. Our team are commited to resolving this issue, and have therefore dispatched the studs so that these can be assembled into the base. I can see that you have been in communication with our customer care team who has assured you that they do fit into the base but they do need to be firmly pushed in. I can confirm that the base is not faulty and that a replacement base is not needed :) Once the studs are firmly pushed in, you will be able to complete the display box assembly. We have advised you that we can provide you with a demonstration video, however, we have not heard back from you. If you require any further assistance do not hesitate to get back in touch and we will be happy to help :) Best wishes, Team Boxxco

Posted 2 months ago

“Good product although took quite a while to arrive and was unable to resolve an issue with product. I ordered the product 17 May beliving it would take 2 weeks to arrive, but when it didnt arrive by 27 May I called and was advised it took 2 weeks to make and then it would be shipped. When it arrived I realised that the base was not printed, it was matt, and called to ask if this could be swopped over. This was not an option, buying a new base was offered, which I queried and was told I could send the whole product back for a refund and buy a new one. I have sent the whole product back and am awaiting a refund, but am less likley to purchase a new one after spending another £27 on a courier.”

Helpful Report

Posted 4 months ago

Hi Caroline, Thank you for leaving a review. We are sorry to hear that you are not entirely satisfied with your experience with us here at Boxxco. Looking into this, we can see that your order was dispatched ahead of the estimated lead time of 2 weeks, so we are sorry to hear that you are unhappy with the delivery time. Regarding the issue with the base, the printed base is an optional extra, which unfortunately was not chosen. We offered to have a made-to-order printed base created at a cost, or you had the option to return the whole case for a full refund. I can see that the item was returned and a full refund has been processed. As a small family-run company, unfortunately, we do not supply shipping labels. This is because if anything is faulty or incorrect we would not expect the items to be returned. However, if the item is non-faulty then the customer is responsible for the return shipping costs, I'm afraid. We do hope that your experience does not deter you from ordering with us again, we would be more than happy to assist you with reordering the correct case and base. Many thanks The Boxxco Team

Posted 4 months ago

“Would be 5 stars but I feel that more frequent order updates would improve overall experience. I was about to send an enquiry about my order since I had heard nothing since my initial order confirmation email 2 weeks prior, but ended up getting my order the next day. I understand that it can take up to 2 weeks for delivery, but having updates within that time would reassure that it's actually being processed.”

Helpful Report

Posted 5 months ago

Dear Rebekka, Thank you for your constructive 3-star review of Boxxco! We appreciate your feedback regarding order updates; when an order is placed, you are notified that production has started. We then do not notify until the item has been shipped, as we will always do our best to meet deadlines. If there was an issue with manufacturing, I can assure the team would have reached out to clarify this with you. Your order was on schedule, so I can see why no attempts at contact were made. Thank you for your feedback. It will be noted, and we hope we can serve you again in the future. Thanks for sharing your thoughts with us! Best wishes, The Boxxco Team

Posted 5 months ago

“I have now bought 4 display cases, 2 of which arrived with scratches to the printed back ground, small but I know they are there. I bought cases for Artemis and Titanic at the same time and they were sent as 1 ridiculously large and unwieldy package and I was concerned I would break something in trying to open it.”

Helpful Report

Posted 6 months ago

Thanks so much for your continued support and for sharing your feedback Paul! We're sorry to hear that two of your display cases arrived with minor scratches, and we understand how frustrating that can be. To make things easier, we issued a partial refund as requested, so you wouldn't need to dismantle the display boxes. For future reference, we do ask that any damage be reported with photos before assembly, as this helps us determine whether it occurred during transit or afterwards—something that can affect how we handle returns and refunds. We also appreciate your note about the packaging, and we’re always working to improve the unboxing experience. Thanks again, we're glad we could resolve this for you and hope you enjoy your displays! Many thanks BOXXCO

Posted 4 months ago

“Display case for the large lego Hogwarts Castle is amazing especially with the back drop and would have been 5 stars however some of the panels the corners were snapped and had to improvise when building”

Helpful Report

Posted 8 months ago

Dear Paul, Thank you for your feedback and your 3-star review of Boxxco! We're thrilled to hear you love the display case for your large LEGO Hogwarts Castle, especially the backdrop. However, we're sorry to know that you encountered issues with some of the panels during assembly. If you haven't already, please reach out to our customer care team, and we’d be more than happy to assist. We appreciate your support and hope to serve you better in the future! Best regards, The Boxxco Team

Posted 7 months ago

“Home alone kit nice a well packaged but was a bit disappointed the back drop scene had a scratch in it”

Helpful Report

Posted 10 months ago

Hi, Thank you for leaving a review of our product. We do not expect to see damages at the time of arrival. Please contact my customer service team at support@boxxco.co.uk Kind Regards Nico

Posted 10 months ago

“Please with the Boxxco display case great product and good delivery and quality. Only negative is the front piece which does come in a protective cover has a very small scratch on it so slightly disappointing but I'm overall pleased.”

Helpful Report

Posted 11 months ago

Dear David, Thank you for your 3-star review of Boxxco! We sincerely apologize for the small scratch on the front piece; it’s always disappointing when products don't arrive in perfect condition. Your feedback is valuable and will help us ensure better quality control moving forward. Please contact me at support@boxxco.co.uk so we can discuss further. We're grateful for your support and look forward to serving you again in the future! Best wishes, The Boxxco Team

Posted 11 months ago

“Box was delivered quickly although when unpacking and put together I noticed some scratches on a few of the panels.”

Helpful Report

Posted 1 year ago

Dear Hayley,Thank you so much for taking the time to leave a review of your experience with Boxxco! We truly appreciate your feedback and are thrilled to hear that you had a positive experience. If you ever need any assistance or have any further questions, please don't hesitate to reach out to us. We're always here to help! Once again, thank you for your glowing review. We greatly value your support. Warm regards, Boxxco

Posted 1 year ago

“Disappointed that a combined box for C-3PO and R2-D2 was released following the purchase of the sole R2-D2 one. Discount for purchasers of the R2-D2 box perhaps? Outer packaging of the product could have been better and overal whilst a good product, they do seem very expensive. I don't have a problem with spending money on quality, but don't think I'll get completely onboard as the pricing does seem high, certainly in comparison with the products and what they basically are. It is hard to see the value.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide feedback on your experience with Boxxco. We truly appreciate your kind words and are thrilled to hear that we have successfully made you happy as our customer. Once again, we sincerely thank you for your valuable feedback. We greatly appreciate your support and look forward to serving you again in the future. Warm regards, Boxxco Customer Support

Posted 1 year ago

“Ordered 2x different display cases but some screws were missing while 2x panels were slightly damaged. Contacted customer service who arranged for required parts to be shipped. Initial delivery did not contain all the parts so had to contact again to get remaining panel shipped. All of these did arrive but the whole order effectively took a month to fulfil. Pleased with the display cases now that they are assembled.”

Helpful Report

Posted 1 year ago

“Overall i would say that I'm pleased with the product, but also a little disappointed with two things for the cost, but I'll start with the positive. It took a week or so for my order to arrive and it was packaged very professionally, with no way the panels could get scratched, bent or chipped. It was easy to construct and the custom insert for my set fit perfectly. I had opted for the additional printed background, which i didn't realise was actually printed into the back plate. Unfortunately this print has three 2mm imperfections where you can see straight through in places that are obvious, not ideal for a premium product. I also would have liked the option to use the case with and without the print, which was not clear in the options. The second really small issue is how careful you need to be with the screws, don't over tighten at fear of cracking the panel, just a bit of advice. All that said it's an excellent product that has crystal clear, high grade panels that fit together perfectly, and it looks great as a display piece.”

Helpful Report

Posted 1 year ago

“Ordered the display case for LEGO® Star Wars™ Mos Eisley Cantina (75290). Good: Pachaging was incredible, could have shipped the explosive Nitroglycerin in it safely :) Not so good: 1) Construction of the display case was too time consuming and there was (it seemed to me) the risk of breaking the edge of one of the parts when attaching the fixings. 2) In one of the packets was a small screwdriver but I did not find that until nearly the end of the build. Bad: 1) The photo of the case on the website showed it with a coloured base and background. I saw on the site that the background was an extra cost (which I paid for) but missed the fact that you also had to pay extra for the coloured base. When I queried this with support they kindly offered to sell me a 'correct' base for £40 but I decided that for about £10 I could get paint and glue and model makers sand and do (I hope) a better base myself. 2) There are a couple of imperfactions in the base, e.g. a couple of holes where the pins for placing minifigures should go. All in all, I am satisfied with what I got, although I think it was a bit expensive, but I will not buy from Boxxco again.”

Helpful Report

Posted 1 year ago

“It’s nice enough quality seems okay screwdriver included is a nice tough. External packaging and delivery time weren’t brilliant”

Helpful Report

Posted 2 years ago

Thanks for your feedback about Boxxco, Dave! We're glad you're finding our product helpful and we strive to make our customers happy and take their experience into consideration when making improvements. We're always here to help, so please reach out to us if you ever need anything!

Posted 2 years ago

“Was so looking forward to getting display case for large iron man Lego figure. Really happy with the laser printed back ground. Only problem was no fixings or screws included. This was quickly sorted with a phone call but then when they came there wasn’t enough. Said 10 on packing slip and only 8 box fittings. Some what disappointing”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback, Marcus! We are glad to hear that you were happy with the printed back panel however we do apologise that the fixing kit was not included and that there were not enough sent! This is not the experience that we wish customers to have. I am unable to locate a follow up email regarding the missing 2 fixings, we would have been happy to have sent those back out for you! If you wish to discuss this further do please get back in touch. Many thanks BOXXCO

Posted 2 years ago

Boxxco is rated 4.8 based on 758 reviews