Boxxco Reviews

Name: Boxxco
Address: BOXXCO - ARCOLA PRODUCTS LTD, UNIT N2, Sittingbourne, Kent
Rating: 4.76

4.8 Rating 609 Reviews

95 %

of reviewers recommend Boxxco

4.8

Based on 609 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01795 718121

Email:

SUPPORT@BOXXCO.CO.UK

Location:

BOXXCO - ARCOLA PRODUCTS LTD, UNIT N2,
Sittingbourne
Kent
ME10 2PG

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310

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery times are long but the boxes are good quality. Website needs some work as it’s very clunky on mobile.”

Helpful Report

Posted 1 year ago

Dear Craig, Thank you for taking the time to rate Boxxco with 4 stars! We truly appreciate your feedback and support. We are glad to hear that you are satisfied with the quality of our boxes. We always strive to provide top-notch products that meet our customers' expectations. We understand your concern about the website's mobile experience, and we apologize for any inconvenience it may have caused. Rest assured that we are actively working on improving and optimizing our website to ensure a smoother user experience for all our customers. We value your business and appreciate your support. If you have any further suggestions or comments, please don't hesitate to reach out. We are here to assist you! Warm regards, The Boxxco Team

Posted 1 year ago

“Lovely box to keep my lego in but the only problem was there was a mark on the picture side of it. Maybe next time cover the picture up and make sure there I no marks on them before you send it out.”

Helpful Report

Posted 1 year ago

“Really efficient service, only slight complaint is that the email and parcel shipment were marked as being from Arcola which threw me. I had no idea what the parcel was!”

Helpful Report

Posted 1 year ago

“Arrived in 3 weeks due to the time of year I guess, When it did come the base was out of line and had to be replaced, will arrive in another 2 weeks.”

Helpful Report

Posted 1 year ago

Thank you for rating Boxxco four stars, Graham! We apologize for the delayed shipping due to the time of year. We are doing our best to ensure that your order arrives correctly and as soon as possible. We understand the base was out of line and we are doing our best to replace it as soon as possible. We expect the replacement part to arrive in another two weeks. Once again, we apologize for the inconvenience and thank you for your patience and understanding. Kind Regards BOXXCO

Posted 1 year ago

“I haven't put the display case together yet as it's an xmas prezzie but delivery was very fast, securely packed and after service is very good with numerous follow ups after delivery to check all is ok.”

Helpful Report

Posted 1 year ago

Thanks for your 4 star rating! I'm glad that you were pleased with the delivery being fast and securely packed. It's also great to hear that Boxxco gives good after service with their follow ups! I haven't put the display case together yet as it's an xmas prezzie but I'm sure it will look great when done! Kind Regards BOXXCO

Posted 1 year ago

“Overall a very good product and was packaged very well to avoid damage in transit. The top does come out of the stand quite easily which is one negative but definitely worth the money.”

Helpful Report

Posted 1 year ago

Thank you so much for your 4 star rating! We sincerely appreciate your kind feedback about Boxxco. We are glad to hear that the product was packaged well to avoid any damage and that you find it incredibly worth the money. It's worth noting that the top can come off easily, but we can assure you that it's a secure fit, it is designed for easy access to your lego. Thank you for choosing Boxxco!

Posted 1 year ago

“Ordered the Up Lego display box. Good packaging and kept reasonably updated re delivery. Quality good but didn't have anything to attach the house onto perspex stand.”

Helpful Report

Posted 1 year ago

Thank you for the 4-star rating, Cathy! I'm glad you were satisfied with the packaging and delivery. Regarding the Lego display box, we do apologise for not having the right parts to attach it to the perspex stand. I can see that this was resolved for you with our customer service team. Thank you for your custom and patience!

Posted 1 year ago

“4 out of 5 as the stand that the build goes on was not sent apart from that case is well made and when together is really strong and looks great im sure it will look better when it's fully complete with build inside i contacted support who were great and have said they will get it out too me ASAP”

Helpful Report

Posted 1 year ago

Thank you for your kind words, Luke! We are pleased that you found the case to be well made and are confident that it will look even better when it is complete with the build inside. We appreciate your loyalty and thank you for the 4-star rating.

Posted 1 year ago

“I bought the Display Case for the Friends Central Perk Lego set and it fits perfectly. No more dust!!! Although the postage was free, which was great, I think the product could still have been cheaper. I also need a Display Case for my Queer Eye Lego set. I’d be happy to pay about £40 for that (Free Postage of course).”

Helpful Report

Posted 2 years ago

Thank you for your 4-star rating of Boxxco, Adam! We are glad to hear that the Display Case for the Friends Central Perk Lego set fits perfectly and no more dust. We understand that you think the product could be cheaper and would like a Display Case for your Queer Eye Lego set for a price of £40. Please be assured that free postage is included with your purchase.

Posted 1 year ago

“Very good customer service and communication clear delivery updates, although arrival took longer than I would have expected I’m still very happy”

Helpful Report

Posted 2 years ago

Thank you for your 4 star rating, William! We really appreciate your feedback and we're so happy to hear that you were pleased with our customer service and communication regarding the delivery updates. We're sorry the delivery took longer than expected and we'll do our best to improve on that in the future.

Posted 1 year ago

“Very happy with product I received.”

Helpful Report

Posted 2 years ago

Thank you so much, Emanuel, for your 4-star rating of Boxxco! We are delighted to hear that you are very happy with the product you received. We appreciate your feedback and look forward to serving you again in the future.

Posted 1 year ago

“Great quality box. It was 2 weeks before I heard anything about it being dispatched but then arrived quickly. No instructions to put it together so made a few mistakes before I got it right and was a bit tricky but it looks great. I just assumed the pieces would fit together either way round but they don’t so it’s worth taking your time and checking all the edges are locked together before tightening the screws.”

Helpful Report

Posted 2 years ago

Thank you very much for your 4-star rating of Boxxco! We are glad to hear that you enjoy the quality of the product. We apologize for the delay in dispatching your item and that you had trouble with the assembly. We appreciate your patience and thank you for your custom!

Posted 2 years ago

“Case is clean an Lego set for very well and looks great. Make displaying multiple sets much easier”

Helpful Report

Posted 2 years ago

Thanks so much Simon for the 4 star rating of Boxxco! We are delighted to hear that the case is clean and the Lego sets look great. It makes displaying multiple sets so much easier! We truly appreciate your loyalty :)

Posted 2 years ago

Boxxco is rated 4.8 based on 609 reviews