Boxxco Reviews

Name: Boxxco
Address: BOXXCO - ARCOLA PRODUCTS LTD, UNIT N2, Sittingbourne, Kent
Rating: 4.78

4.8 Rating 1,289 Reviews

95 %

of reviewers recommend Boxxco

4.8

Based on 1,289 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01795 718121

Email:

SUPPORT@BOXXCO.CO.UK

Location:

BOXXCO - ARCOLA PRODUCTS LTD, UNIT N2,
Sittingbourne
Kent
ME10 2PG

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Boxxco 5 star review on 27th October 2026

Boxxco 5 star review on 17th September 2026

Janos Fratanolo

479

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item arrived as described, only 4 star because the delivery was a delayed (they say due to spike in order volumes) but I was informed of the status - overall still good experience”

Helpful Report

Posted 6 months ago

Hi Henry, Thank you for the 4-star review! We’re glad the item arrived as described. Apologies for the delivery delay, and we’re glad you were informed of the status. If you need anything else, we’re here to help. Kind regards, Team Boxxco

Posted 6 months ago

“Very good experience, with simple assembly and a seemingly quality product at a good price. It would be nice to get slightly more detailed instructions, even though generic.”

Helpful Report

Posted 6 months ago

Hi Ellis, Thank you for the positive 4-star review! We’re glad the experience was good, assembly was simple, and you’re happy with the quality and price. We understand you’d welcome a bit more detailed instructions, and we’ll take that on board to help improve. We’d be happy to help with any future orders. Kind regards, Team Boxxco

Posted 6 months ago

“Quality of the goods delivered very impressive. Case were wrapped very well and secured so no damage in transit. Only frustrating thing was delivery time as lack of updated up till the last minute. However I since discovered shipment was from USA which is fine however it would be good to set long delivery time frame. However I would look to order future requirements from the company”

Helpful Report

Posted 6 months ago

Hi Ben, Thank you for the positive 4-star review! We’re glad the quality and packaging met your expectations. We understand the delivery timeframe can be frustrating; items are shipped from the UK, and we’ll take your feedback on setting clearer time frames on board to improve future updates. We’d be happy to help with any future orders. Kind regards, Team Boxxco

Posted 6 months ago

“Why use Amazon as a courier? Lego display cases are fantastic. The only reason I have given 4 stars is down to shocking Amazon delivery. 1 mile from my house, next to the main road.See photo below”

Helpful Report

Posted 6 months ago

Hi there, Thank you for the positive 4-star review! We’re glad you’re happy with the LEGO display cases. We’re sorry about the delivery experience with the courier near your area. If you’d like, we can look into alternative dispatch options for future orders to avoid similar issues. We’d be happy to help with any future orders. Kind regards, Team Boxxco

Posted 6 months ago

“The display case is excellent now it has been assembled. However I did have to superglue one of the panels at arrived damaged.”

Helpful Report

Posted 7 months ago

Hi Paul, Thank you for the review. We’re glad the display case is excellent after assembly, though we’re sorry one panel arrived damaged and needed superglue. If you’d like, we can arrange a replacement panel or guide you through a quick resolution. Pleasw email our Customer Service at support@boxxco.co.uk and a member of our team will be happy to help. Kind regards, Team Boxxco

Posted 6 months ago

“Great as always, however some securing boxes and screws were not in the order only enough for one of the two display cabinets”

Helpful Report

Posted 7 months ago

Hi Garry, Thanks for the feedback. Sorry that some securing boxes and screws were missing from your order. I have looked into this and we did not hear from you regarding this issue. We would be happy to help, please contact us on support@boxxco.co.uk Kind regards, Team Boxxco

Posted 4 months ago

“Great product for displaying completed Lego Models. Quite expensive, but worth it for the precision made quality.”

Helpful Report

Posted 7 months ago

Dear Gordon, Thank you for the great 4-star review! We’re glad you find Boxxco ideal for displaying completed Lego models and that you think the quality justifies the price. If there’s anything we can do to help with value in the future, please let us know. Warm regards, Team Boxxco

Posted 7 months ago

“Perfect for displaying my lego set. Quality is good, aesthetically pleasing around the house. Will definitely buy again on my next lego set.”

Boxxco 4 star review on 28th February 2026

Helpful Report

Posted 8 months ago

Dear Keren, Thank you for the great 4-star review! We’re glad Boxxco is perfect for displaying your LEGO set, and that you’re happy with the quality and look around the house. We’ll be here for your next LEGO purchase as well. Warm regards, Team Boxxco

Posted 7 months ago

“Came well packaged and the instructions that are included makes putting the cases together so easy. I love how it actually comes with mini screwdrivers and numbered bags for the screws, it’s the little details which impresses me more than other competitors. The Matt black base is always a nice finish. The only reason I’m not giving 5 stars is because the Amazon delivery driver left box out in the rain and it was left outside with the box fallen over, despite me being in to accept the package. I always have trouble with Amazon drivers. Fortunately package was all ok, but I know it is out of your control. Very happy with the products thank you.”

Helpful Report

Posted 8 months ago

Dear Oliver, Thank you for the detailed 4-star review! We’re glad you liked the thoughtful details like the mini screwdrivers and numbered screw bags, and that the matt black base looks great. We’re sorry to hear about the Amazon delivery issue and appreciate you sharing it with us. If there’s anything else we can do to help, please let us know. Warm regards, Team Boxxco

Posted 8 months ago

“I’m very pleased with the display case. The quality of materials used & the manufacturing process appears to be of a very high standard. The packaging is extremely good and would withstand almost all couriers attempts to damage the delicate contents. My only reason for not giving a 5 star review is that I was not sent notification of shipping and tracking links although I was certain that this was stated when I placed the order.”

Helpful Report

Posted 8 months ago

Dear Kev, Thank you for the kind feedback and for highlighting the high quality and robust packaging. We’re glad you’re pleased with the display case. We apologise for the lack of shipping notification and tracking links. We’ll review our process to ensure you and other customers receive updates automatically in the future. If you ever need anything, we’re here to help. Warm regards, Team Boxxco Kind regards, Team Boxxco

Posted 8 months ago

“I love the products, they are great, the additional option of a backbround is a nice touch and the lego models fit well. The only downside I had with this order was communication around delivery. I ordered on 2ns Jan and recieved confirmation of the order. Looking on the website delivery takes between 3-4 weeks. After 4 weeks I hadn't had any notification of delivery or a delay. A few days later I received a notification from Amazon about my item from 'seller' so it wasn't clear this was the item for delivery. Boxxco didn't confirm they had dispatched the item.”

Helpful Report

Posted 8 months ago

Dear James, Thank you for your review and for sharing both the positives and the delivery communication issue. We’re glad you’re happy with the products and the background option, but we’re sorry for the confusion around dispatch and notifications. We’ll review our order and shipping communications to ensure you and other customers receive clear updates in the future. If you’d like, we can check the current status of your order and provide a direct update. If you ever need anything, we’re here to help. Kind regards, Team Boxxco

Posted 8 months ago

“The box that I ordered for a rather large Lego Ferrari was perfect and easily assembled. The only reason I have not given 5* is due to delivery. I was informed that my order had been dispatched with no tracking reference no idea how long delivery would take and no idea who was delivering. I then got various messages and emails from Amazon telling me that my order, no other details, would be delivered on a few different days. Please advise customers of delivery details.”

Helpful Report

Posted 8 months ago

Dear Cathy, Thank you for taking the time to share your experience. We’re glad the box fit and was easy to assemble, but we’re sorry about the delivery tracking mix-up and the lack of clear delivery details. We’ll review our dispatch and notification process to ensure tracking information and delivery updates are provided automatically in the future. If you ever need anything, we’re here to help. Warm regards, Team Boxxco Kind regards, Team Boxxco

Posted 8 months ago

“Very good customer service. The bottom was scratched but I didn’t mind as it wouldn’t be showing anyway on my Lego display case .”

Helpful Report

Posted 8 months ago

Dear Alison, Thank you for the kind 4-star review and for the kind words about our customer service. We’re glad the minor scratch on the bottom wasn’t an issue for your display. If there’s anything else you need, we’re here to help. Kind regards, Team Boxxco

Posted 8 months ago

“Easy to fit and work Out what bit fits where the instructions are small could do with that video”

Helpful Report

Posted 9 months ago

Dear Dean, Thank you for the 4-star review! We’re glad it’s easy to fit and works. We have videos on YouTube. If you ever need anything, we’re here to help. Warm regards, Team Boxxco

Posted 9 months ago

“I purchase two display cases. One for The Enterprise and the other AT-ST. The AT-ST case arrived without issue and looks brilliant. The Enterprise case arrived ok but we were then notified of a manufacturing defect with the base. Whilst I received a replacement base the process was a little troublesome as two replacements were delivered damaged. The case does now look great though. I cannot praise the customer service team enough for their help in resolving the issue. They kept me up to date and responded to questions promptly.”

Helpful Report

Posted 9 months ago

“Quality of the case is amazing and I will buy more in the future. The only issue I found is once payment is made there is no further updates. It's just a waiting game of when it's gets dispatched. Lastly no tracking number.”

Helpful Report

Posted 9 months ago

Dear Andrew, Thank you for the review and for the 4/5 rating. We’re glad you’re happy with the quality, but we’re sorry for the lack of updates after payment and no tracking number. We’ll look into this, as you should have received a notification once dispatched with tracking. Warm regards, Team Boxxco

Posted 9 months ago

“The quality of the product is superb, and in my opinion, best of the various companies offering this. It's unsurprising then, that unwrapping a new set on Christmas Day, the first thing I do is jump on Boxxco and order a box for it! Just be warned though, don't rush. I end up paying in full, but had I waited a few hours, I'd have got 15% off, so don't rush and then regret it like me. It doesn't pay to be "too loyal". Also, very frustrating you can only claim reward points in £20, but can't use multiple. And if you sign up for newsletter and get 20% off, you can't use points at the same time either. Strange to limit the reward points though, which is why I have only rated 4/5 Overall, excellent quality product though, and as proven already, would buy again. Only disappointment on the product itself is no dedicate background for HP Diagon Alley, so that might have to come from a competitor.”

Helpful Report

Posted 10 months ago

Hi Andrew, Thank you for your detailed review. We’re absolutely delighted to hear that you rate our quality. We appreciate your comments regarding reward points and discount codes. Our policy is that reward points cannot be used in conjunction with other sales, promotions, or discount codes. This is standard practice across most retailers and ensures we can continue offering competitive pricing and promotional offers throughout the year. Points and codes must also be applied at checkout, as they can’t be added retrospectively. We understand it can be disappointing to miss a promotion, and we always encourage customers to sign up to our newsletter in advance so they don’t miss future offers. Thank you also for your feedback regarding the HP Diagon Alley background, we’re continually reviewing new backdrop designs, so suggestions like this are always helpful. Many thanks Team Boxxco

Posted 8 months ago

“Quality product delivered quickly now with improved packaging, avoiding the damage to the corners of the display box that I experienced previously.”

Helpful Report

Posted 10 months ago

Dear Lesley, Thank you so much for the lovely 4-star review! We’re thrilled to hear that you’re enjoying the quality of the product and that the improved packaging now helps protect the corners of the display box. If there’s anything else we can do to help, just let us know. Warm regards, Team Boxxco

Posted 9 months ago

“Display case arrived very well packed but it is a Christmas present so not assembled as yet but I already have my own case and I am very happy with the quality and construction. If I can be picky it would be a better experience on receiving the product if it was in its own presentation box.”

Helpful Report

Posted 10 months ago

Dear Mike, Thank you for the positive review! We’re glad you’re happy with the quality and construction. We’ve noted your suggestion about including a presentation box for future orders. If you need anything else, we’re here to help. Warm regards, Team Boxxco

Posted 9 months ago

“Very nice final product looks good on a shelf!”

Helpful Report

Posted 10 months ago

Dear Michael, Thank you for the 4-star review! We’re glad the final product looks good on a shelf. If you need anything, we’re here to help. Warm regards, Team Boxxco

Posted 9 months ago

Boxxco is rated 4.8 based on 1,289 reviews