Bournes Moves Reviews

Name: Bournes Moves
Address: Harbour Road, Rye, East Sussex
Rating: 4.83

4.8 Rating 46 Reviews

93 %

of reviewers recommend Bournes Moves

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4.8

Based on 46 reviews

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About Bournes Moves:

Bournes are a family run Removals, Storage and Relocation company established in 1875. We offer local removals in South East England and global shipping and relocation services worldwide.

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Phone:

01797228000

Email:

info@bournesmoves.com

Bournes Moves 5 star review on 19th April 2025

Derek B

Anonymous

Anonymous // 01/01/2019

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“It was a Saturday move that cost more money. The movers were in a rush to finish, so they could go as early as possible. They were bashing furniture on the wall and banister, carrying too many items at one time, as they came downstairs. I asked them to slow down. 20 minutes later they were careless and caught the corner of a wardobe/cupboard on the door frame. A chunk of wood came away. This piece also has further damage to the paint. This was significant damage. There were scratches on a few items of furniture. I also had to ask them to carry the pictures and mirrors one at a time, so as not to risk damaging the frames. They carried one in each had - some of them quite large and glazed. The service on the day of the move was awful. The follow-up service the following week was just as bad. I was asked on the Monday how the move went, with no mention of the damage. I am now persuing a negligence claim with this company. I have to provide detailed photos and a quote to repair. I will never recommend them to anyone.”

Helpful Report

Posted 2 weeks ago

Thank you for sharing your feedback, and we're very sorry to hear about your experience. This is certainly not the level of service we aim to provide, as we hope is clear from the many positive reviews from other customers. We understand how upsetting damage during a move can be and appreciate you bringing this to our attention. Your comments have been passed to the customer service team, who are currently handling your claim, and they will continue to work with you directly to resolve the matter.

Posted 2 weeks ago

“Bournes were incredibly organised, friendly, and helpful throughout the day. Everything was handled quickly and efficiently, which made the whole process so much easier for us. On top of that, they brought such a positive and fun energy, which really helped to take the stress out of moving. It was a pleasure to have them around, and I’m very grateful for the excellent service.”

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Posted 1 month ago

Thank you so much for your wonderful review Wendy! We're thrilled to hear that our team's professionalism and positive attitude made your moving day an enjoyable experience. It's always our aim to take the stress out of the process, and we're grateful for your kind words. Wishing you all the best in your new home!

Posted 1 month ago

“Great company, helped me twice with my move and have been stellar each time Will use them again in the future”

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Posted 2 months ago

Thank for the lovely 5 star review Chip - so glad we could help. Looking forward to being of service next time you need us. Best wishes.

Posted 2 months ago

“A very professional and prompt service.”

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Posted 3 months ago

Thank you for your fantastic feedback! We’re delighted to hear you had a great move experience. Best wishes in your new home.

Posted 2 months ago

“Took all of the stress out of moving day for us. Jake handled all my queries and checked in the day before with an expected schedule. The crew arrived slightly early, all packed up and on the road ahead of schedule, including a tricky wardrobe. Nothing damaged and everything placed as directed on the other end while I stayed out of the way with the pets. Genuinely excellent experience, highly recommend.”

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Posted 3 months ago

Thank you for your kind words. We're so pleased to hear Jake kept you well-informed and that the crew made things easy and ahead of schedule, even with a challenging wardrobe in the mix! Wishing you and the pets all the best in your new home

Posted 3 months ago

“Bournes did a phenomenal job. They were helpful and always quick to respond. They made sure my move was well managed at both ends of the journey. I would recommend them to family and friends without hesitation.”

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Posted 5 months ago

Thanks for the 5 star review and your recommendation - we really appreciate it. Best wishes in your new home.

Posted 4 months ago

“Great service from the Bournes team, all interactions with their staff were professional and friendly.”

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Posted 5 months ago

Thank you! Best wishes in your new home.

Posted 5 months ago

“Friendly and efficient. Would use again”

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Posted 5 months ago

Thanks Anthony! Best wishes in your new home.

Posted 5 months ago

“I cannot recommend the Bournes team from Rye highly enough. The were absolutely professional throughout which meant the move was relatively stress free and without mishap. Nothing was too much trouble for the great moving team. Despite the numerous awkward corners of our 3 storey Victorian town house, they managed to get us out and moved very efficiently.”

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Posted 6 months ago

Thank you Derek! Great to hear we helped the move run smoothly, despite the challenges, and most importantly helped keep it low stress for you - exactly why we're here. Best wishes in your new home.

Posted 6 months ago

“The 4 men that moved us were extremely helpful and all very pleasant and patient. I was very happy with Bournes from the initial meeting to the admin support and of course the professional team that moved us. I would definitely recommend them , thanks for making a stressful move much better!”

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Posted 7 months ago

“Excellent service, operatives were so efficient, nothing was too much trouble and cleared my belongings with care and respect. Would definatly use Bournes removals if if move again.”

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Posted 11 months ago

That's great to hear Steve, thanks for taking the time to share! Best wishes in your new home.

Posted 11 months ago

“All round very good job!”

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Posted 11 months ago

Thanks Tim, and best wishes in your new home! We hope you're settling well.

Posted 11 months ago

“Bournes made our 2 international moves and our need for long-term UK storage so easy. Really friendly helpful staff in the office warehouse and on location. Very quick to respond and provide information. Great communication during the process. Well packed and no damages. Would definitely recommend them, 5 stars!”

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Posted 1 year ago

“In today's world it is all to rare to be able to talk to someone when trying to arrange something. Bourne's duck that trend and everyone I have had to liaise with at Bourne's have been extremely helpful and went the 'extra mile' to help. I cannot recommend Bourne's highly enough.”

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Posted 1 year ago

Thank you Mr Smallwood, we really appreciate it! Moving house can be really stressful, so we try to do everything we can to remove a bit of friction from the process wherever we can and it's great to hear you found our personal service added to your positive move experience. Wishing you all the best in your new home. Thank you for choosing Bournes!

Posted 1 year ago

“Great company to work with for our move from our home to storage in Rye then, some months later with delivery to Borehamwood. Very good communications throughout and transfer of our house contents went extremely well with no hiccups. Highly reccomended. Delivery was on time as arranged (For some reason I cannot tick any of the options below nor the stars above so * * * * * (five stars) and: - The Bournes team delivered on time (own driver) - There were no damages - Deivery was as scheduled by agreement with Bournes and ourselves. Well done, everyone.”

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Posted 1 year ago

Thank you Mr Davy. It's great to hear the whole process ran smoothly through the different stages of moving and storage. Thank you for choosing Bournes. We hope you are settling in well!

Posted 1 year ago

“I paid for full packing service as well as storage and removals. It was the best decision I could've made. The guys that did the packing were polite and mindful, and did whatever they could to minimise our stress. The packing was very quick, and so when the lorry arrived they had it all out in no time. The delivery was just as stress free as the removals, and the two guys that delivered our furniture were just as friendly and understanding. I would full recommend the full packing service, as anyone that has packed their own knows the stress it causes. I would also fully recommend Bournes, and if I could give more than 5 stars I would. Communication was also excellent throughout.”

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Posted 1 year ago

Thank you Mr Holmes, it's so lovely to hear you felt your decision to use Bournes helped make this a positive move for you. We're glad the packing service removed some of the stress for you - you're right, it's always one of the least favourite tasks our customers have when they move! We really appreciate you taking the time to leave a review and wish you all the best in your new home.

Posted 1 year ago

“Superb. Excellent and flexible team that did everything, and more, we could have asked.”

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Posted 1 year ago

Thanks Alan! We appreciate you taking the time to leave a review. It's great to hear your team were so supportive on move day - we wish you all the best in your new home! Thanks for choosing Bournes.

Posted 1 year ago

“Friendly helpful service from start to finish. Just completed my second house move with Bourne's. I wouldn't hesitate to use them again. From valuation to office contact and on the ground, excellent service.”

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Posted 1 year ago

Thank you so much for your 5-star rating of Bournes. We are pleased to hear that you had a great experience with us again and that our team supported you well throughout. Thanks for choosing Bournes (again!) and we wish you all the best in your new home.

Posted 1 year ago

“Brilliant service as always starting with initial contact with Stephen then Kirsty and then the removal team. Thanks for your help. Stephen”

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Posted 1 year ago

Thanks Stephen! Best wishes in your new home.

Posted 1 year ago

“Excellent service. Removed and stored a small amount of furniture for several years. All returned to us carefully and in excellent condition. Julia provided an excellent service organising the delivery with clear, prompt communication throughout.”

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Posted 1 year ago

Thank you Mrs Russell. We really appreciate you taking the time to leave your feedback and will make sure to pass it back to Julia and the team. Best wishes in your new home.

Posted 1 year ago

Bournes Moves is rated 4.8 based on 46 reviews