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Bournes Moves Reviews

4.9 Rating 45 Reviews
96 %
of reviewers recommend Bournes Moves
4.9
Based on 45 reviews
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About Bournes Moves:

Bournes are a family run Removals, Storage and Relocation company established in 1875. We offer local removals in South East England and global shipping and relocation services worldwide.

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Phone:

01797228000

Email:

info@bournesmoves.com

We moved to the Continent and all went very well. Thanks.
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Posted 6 years ago
Thanks for taking the time to leave a review, we hope you are settling in well to your new home!
Posted 6 years ago
Excellent service, well priced, great team from start to finish. I have no hesitation recommending Bournes. Brilliant thank you all
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Posted 6 years ago
Thank you Deborah, great to hear your team gave you a good move experience. Thanks for choosing Bournes! All the best
Posted 6 years ago
Bournes was a pleasure to work with. It was great to have Tracy as a dedicated person to look after us. All of the guys were fun and professional. I would recommend their service to anyone.
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Posted 6 years ago
Thank you Gabriella, we really appreciate you taking the time to leave a review and it's great to hear you enjoyed working with your team. Wishing you all the best in your new home!
Posted 6 years ago
The chaps moving us in and out of store were helpful and efficient. However the head office experience was not so good. I frequently had to phone to find out information and importantly the timing, type, size & registration of the van for our final move into Cheltenham was completely wrong! I was told it would be one full size van and on the strength of this I paid for a parking permit. In fact two vans turned up without vehicle registrations that I was given only 2 days beforehand. Also I was told they would be there from 10am to 12 noon. I arrived at the property at 9am to prepare and they were waiting on the doorstep - okay it was good they were not late but it thorugh me as I was expecting to have an hour to sort things out. I did complain about this to my move coordinator the nest day - she said she would explore whey this happened, but to be honest by then it was irrelevant. Fortunately we did not have a problem with traffic wardens on that day.
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Posted 6 years ago
Hi Jane, thank you so much for taking the time to share your feedback. Whilst it's lovely to hear you had a great move day team we're really sorry you didn't have such a great experience with our office - we recognise that it's all these little parts of the move that go into making a good or bad move and are disappointed to hear some of these didn't go smoothly for you. We use any feedback like this to look into our processes and what went wrong so that even if we can't turn back time and change this for you we hope we can identify any improvements and make it better for future customers. Thanks again and we wish you all the best in your new home.
Posted 6 years ago
Moving can be a stressful time, but Bournes Moves really helped me get through it. Though I was only moving a short distance I had a lot of possessions, many of which needed special attention. My team were personable and extremely hard working at all times. Very satisfied customer.
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Posted 6 years ago
Thank you so much for taking time to leave us a review, we really appreciate it. So glad you had a great move, wishing you all the best in your new home!
Posted 6 years ago
Bournes Moves is rated 4.9 based on 45 reviews