Bournes Moves Reviews

Name: Bournes Moves
Address: Harbour Road, Rye, East Sussex
Rating: 4.83

4.8 Rating 46 Reviews

93 %

of reviewers recommend Bournes Moves

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4.8

Based on 46 reviews

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About Bournes Moves:

Bournes are a family run Removals, Storage and Relocation company established in 1875. We offer local removals in South East England and global shipping and relocation services worldwide.

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Phone:

01797228000

Email:

info@bournesmoves.com

Bournes Moves 5 star review on 19th April 2025

Derek B

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was a Saturday move that cost more money. The movers were in a rush to finish, so they could go as early as possible. They were bashing furniture on the wall and banister, carrying too many items at one time, as they came downstairs. I asked them to slow down. 20 minutes later they were careless and caught the corner of a wardobe/cupboard on the door frame. A chunk of wood came away. This piece also has further damage to the paint. This was significant damage. There were scratches on a few items of furniture. I also had to ask them to carry the pictures and mirrors one at a time, so as not to risk damaging the frames. They carried one in each had - some of them quite large and glazed. The service on the day of the move was awful. The follow-up service the following week was just as bad. I was asked on the Monday how the move went, with no mention of the damage. I am now persuing a negligence claim with this company. I have to provide detailed photos and a quote to repair. I will never recommend them to anyone.”

Helpful Report

Posted 3 weeks ago

Thank you for sharing your feedback, and we're very sorry to hear about your experience. This is certainly not the level of service we aim to provide, as we hope is clear from the many positive reviews from other customers. We understand how upsetting damage during a move can be and appreciate you bringing this to our attention. Your comments have been passed to the customer service team, who are currently handling your claim, and they will continue to work with you directly to resolve the matter.

Posted 3 weeks ago

Bournes Moves is rated 4.8 based on 46 reviews