“I ordered 2 bags of lawn fertiliser and one of grass seed. The fertiliser arrived next day as promised but the lawn seed never arrived.
However when I contacted customer services they very promptly sorted this out and I am expecting the grass seed to arrive tomorrow.
So not a brilliant first impression but excellent customer service service.”
Hi Perric, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your missing item. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
“Seeds look great, pity the same can't be said for the courier who patently can't read house numbers and delivered it to a different address. Fortunately with the "proof of delivery" picture we managed to find the delivery house and retrieve the consignment.
Address on package was correct, it's just that some people seem incapable of reading....”
Hi Allan,
Thank you for taking the time to leave your review. I apologise that our couriers have let us down on this occasion and did not deliver to the correct address.
I am pleased that your order was located and again apologise for the inconvenience caused. We truly appreciate your patience and understanding, and we hope to provide you with a much better experience next time.
Thank you very much for your review.
I do apologise that this was not clear when ordering, and we will look into it.
Please do not hesitate to contact us directly if you would like us to try and help rectify this for you, and if you have any further queries.
Best wishes, Jenna
Hi Steven,
Thank you for taking the time to leave your review. I can see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries. I’m very sorry that, on this occasion, the expected service level wasn’t met.
I can see from our records that we refunded your delivery charges in recognition of the inconvenience caused. We truly appreciate your patience and understanding, and we hope to provide you with a much better experience next time.
“It was easy enough to make the order and I got seed fertiliser and a spreader all in one place. However the order was not delivered on time and whilist I was warned and got an apologiy it meant that I missed some good weather for scarrifing and re-seeding so now I have to wait on another suitable spell of weather.
John Kirk”
Hi John,
Thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met and was delivered a day later.
We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
Thank you for bringing this to our attention. We sincerely apologise that the third-party courier driver did not follow the correct delivery protocol on this occasion.
This is certainly not the standard of service we expect, and we take matters like this very seriously. I will ensure that DHL are made fully aware of the situation so they can investigate and address this directly with the driver involved.
We pride ourselves on maintaining high standards across all aspects of our service, and we’re very sorry that this was not your experience this time.
We do hope this isolated incident won’t put you off ordering with us again, and we look forward to providing you with a much better experience in the future.
“I got the bluebell bulbs "in the green". I am still waiting for the plug plants. I will write a review, and possibly give more stars when I get the rest of my order. You have already taken my money”
Hi Eleanor,
Thank you for taking the time to leave your review. I can see that your more recent order has been partially delivered. The Bluebells are on a next working day service with the plants to follow directly from the nursery. I have been in touch with our nursery, and they can confirm that the plants will be delivered to you early next week.
I apologise that this timescale is slightly longer than stated for the plants and for the inconvenience caused.
Please do not hesitate to contact us directly if you have any further queries.
We truly appreciate your patience and understanding, and we hope to provide you with a much better experience next time.
Hi Paul,
Thank you for your review. The bulbs we supply as 'In the green' are in the sprouting stage and lifted whilst actively growing with the roots intact. We have tried to make this clear when ordering, but we apologise that you are not happy with the product received.
These are viable bulbs that should be planted upon arrival straight into situ, with any leaf growth just above the soil. Our current stock is just coming into flower now, and I hope that yours are now beginning to flower.
I apologise that you have not had initial success, but I am confident that these will flower next year for you.
Please do not hesitate to contact us directly if you have any further queries.
“your service was v good , prices competative, but what let you down badly was the courier service that you use. i know with them as soon as i here they are supposed to be delivering it wont arrive and they cannot be botherd. that in turn has put me of useing Boston Seeds
Robert Nisbet”
Hi Robert,
Thank you for taking the time to leave your review. I can see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries. I’m very sorry that, on this occasion, the expected service level wasn’t met.
We truly appreciate your patience and understanding, and we hope to provide you with a much better experience next time.
Hi Robert,
Thank you for your review. I can see your parcel was damaged in transit with our couriers, and I can see that we have since resent another bag for you to replace the damages. Unfortunately, this was damaged with the couriers, but was quickly rectified once we were made aware.
Please do not hesitate to contact our Customer Service team directly if you have any further issues.
We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
“The green bulbs were in good condition. However, I was disappointed in the delivery. When I placed the order the information invited customers to place orders for despatch in February. The plants were actually delivered towards the end of January at a time when I was unable to plant them. Very disappointing.”
Hi B,
Thank you for taking the time to leave your review. I am sorry to see that your parcel was delivered earlier than the timescale quoted.
We actually had our stock arrive earlier than expected and therefore dispatched what orders we could.
I can see that your order was delivered on the 29th January, and I am pleased to hear that these arrived in good condition.
If you need us to delay a delivery or deliver your order for a specific date in the future, please get in touch with our Customer Service team, who will be very happy to deal with your enquiry.
We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
“As you know the first delivery failed to appear and I had to chase you. You then dispatched it express and it arrived the following day.
Your service is as allways good but I can not say the same for the couriers”
Hi Terence,
Thank you for your review. I can see your parcel was lost with our couriers, and can see that Beth followed this up for you, and we resent your missing parcel on the 21st November.
Unfortunately, this was lost with the couriers, but this was quickly rectified once we were made aware.
We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
