“Still waiting for Evri to deliver item. Have contacted Evri a number of times because they sent messages saying delivery failed when no attempt was made. Evri have confirmed my item is stuck and doesn’t appear to be moving through their tracking system. Have noticed 12 other complaints by local people about Evri deliveries. Total disaster!”
Hi, thank you for taking the time to leave your review. I’m very sorry to see that your parcel did not arrive as expected.
I can see your order left our warehouse on 16th March and it is with our courier partners for delivery. I can only apologise for the issues with the courier and will ensure that this is resent today on an alternative courier for you. Although issues like this are rare, I sincerely apologise for the inconvenience caused.
Please be assured we take these matters very seriously and we are committed to resolving this as quickly as possible. If you have any further queries regarding your order, please contact our Customer Service team directly to help with your query.
Hi Eve,
Thank you for your review.
I do apologise that these have arrived upside down. We do have clear labelling on and we have sourced boxes that hold the plants tighter to avoid any damages in transit.
I can't see that you have contacted us about this issue yet, but please do get in touch with our customer service team who will be happy to help with any delivery issues. Please do not hesitate to contact us directly if you have any further queries.
“Service was terrible my plants arrived 2 weeks late and in very poor condition and the added costs of VAT and delivery made the very expensive.
Will not purchase from this company again”
Thank you for your review.
We dispatch plug plants all year round, and depending on the time of year, the plug plants may have very little to no leaf growth. This is completely normal and you will find that they have a strong root base, which is the most important part.
We have tried to make this clear when ordering.
The plugs will benefit from being planted straight into the ground and will soon turn into established plants. I do also apologise for the delay in getting these to you and we will work closely with our nursery to improve our delivery times going forward. Please do not hesitate to contact us directly if you have any further queries.
Best wishes, Jenna
Hi Riona,
Thank you for your review.
We do try to make it clear on the website that the bulbs will be delivered at different stages of the growing period whilst 'In The Green'. The later into the season, the bulbs will have finished flowering and will therefore be dying back.
As you can see, the bulb has flowered and will be viable. These are best planted straight into the ground upon arrival, and any leaf growth left to ensure the nutrients are taken back into the bulb for flowering next season.
Please do not hesitate to contact us directly if you have any further queries.
“Seeds haven't had a chance to grow yet, so can't review quality of the product. However the delivery was not up to scratch. The claims of next day delivery were not met. I had booked a day off work expecting seeds to arrive next working day, but they did not and on the day they were delivered, it was at 1700, so in reality missed 2 working days. The website does have a caveat buried in the terms, that next day isn't guaranteed, however the "Next Day" claims are very prominent, and the small print isnt. The delivery charge also isnt refunded.”
Thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met. We truly appreciate your patience and understanding, and we hope to provide you with a much better experience next time.
Thank you for taking the time to leave a review.
I have looked into your order and can see that this should have been delivered in the 1 outer bag. If this is not the case, please contact our customer services and we will be happy to rectify this issue for you.
“in the past I have been very satisfied with Boston seeds and have grown on some beautiful plants. This time however although my excellent dibber was delivered my plants were not, nor was it made clear when they would arrive under sperate packaging. I did find out from the web site that the Yellow Rattle plants would come in April although I did struggle to find this information.
As it is not yet April I do not know a) if they will arrive or b) what will their conditon be like.
I am unhappy with the uncertainty.”
Thank you for your review.
We do apologise if this was not clear when ordering. We have added the delivery tags to each plug plant, and it also states on your confirmation email, which is received upon placing your order.
The plugs will be dispatched as soon as they are big enough to be sent, and will benefit from being planted straight into the ground and will soon turn into established plants. Please do not hesitate to contact us directly if you have any further queries.
“I received my fertiliser and grass seed promptly (as always) but have issues with the bag the grass seed came in .The material is not as usual and the material is stiff and brittle .When the bag is moved it breaks and spill quantities of seed on the ground .I have lost quite a quantity of seed and are for ever taping over the splits when they occur .”
Hi David,
Thank you for taking the time to leave your review. I am sorry to hear about the issue with the bag. I can confirm that this has already been noticed within our warehouse, and we have actively gone back to the supplier about this.
We are looking at the most recent bags we have had made and are also looking at improving the stitching on these.
If you would like to contact our customer service team, we will be happy to rectify this issue for you.
We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best regards, Jenna
Posted 4 months ago
Hi David,
Thank you for taking the time to leave your review. I am sorry to hear about the issue with the bag. I can confirm that this has already been noticed within our warehouse, and we have actively gone back to the supplier about this.
We are looking at the most recent bags we have had made and are also looking at improving the stitching on these.
If you would like to contact our customer service team, we will be happy to rectify this issue for you.
We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best regards, Jenna
Hi Frank,
Thank you for your review. I apologise that your order was damaged in transit and this was not the first instance this has happened. I have added a note to your order and if you wish to place another order in the future we can work with you on ensuring this goes smoothly.
Please do not hesitate to contact us directly if you have any further queries.
Best wishes, Jenna
