Hi David,
Thank you so much for taking the time to leave us a review. We are delighted to hear you are happy with our products and service. Please don't hesitate to get in touch if we can assist you in the future.
Best wishes, Jenna
“I’m trying to develop a really good lawn at home and have found the products and product packages from Boston seeds of great quality, helping me to achieve some strong results.”
Hi David,
Thank you so much for your review. We are very appreciative of your lovely feedback and compliments. We look forward to dealing with you in the future.
Best wishes, Jenna
“I purchased daffodil bulbs, when I went to plant them more than 50% of them were soft ( none viable) totally disgraceful. I'm astounded to be invited to review the company when I told them about the product and said that I would never use them again. They didn't reply to me. A R Clay.”
Hi Andrew,
I do sincerely apologise that you have had this issue with your order.
I’m very sorry to hear that the bulbs were mushy despite being opened promptly on arrival. I can see that you have been shopping with us since 2016, and we do appreciate your loyalty.
We take quality concerns extremely seriously, and this is certainly not the standard we expect from our stock. As these are natural products, issues can occasionally occur, but this is not something we would want our customers to experience.
Please be assured that we have looked into this, and we are going to send you some more bulbs out this autumn as discussed. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
If you would please consider amending your review, this would be appreciated.
Hi Kevin,
Thank you for leaving us a great review. We are grateful to you for sparing the time to write this. We are so pleased to hear you are happy with our products and services.
Best wishes, Jenna
Hi Peter,
Thank you so much for your review. We are very appreciative of your lovely feedback and compliments. We look forward to dealing with you in the future.
Best wishes, Jenna
“your service was v good , prices competative, but what let you down badly was the courier service that you use. i know with them as soon as i here they are supposed to be delivering it wont arrive and they cannot be botherd. that in turn has put me of useing Boston Seeds
Robert Nisbet”
Hi Robert,
Thank you for taking the time to leave your review. I can see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries. I’m very sorry that, on this occasion, the expected service level wasn’t met.
We truly appreciate your patience and understanding, and we hope to provide you with a much better experience next time.
“Great service as usual .Easy to use website, I have grown Boston seeds wildflowers against another brand in the same paddock, and Boston seeds were far superior in every way”
Hi Roy,
Thank you so much for your review. We are very appreciative of your lovely feedback and compliments. We look forward to dealing with you in the future.
Best wishes, Jenna
“I'm very happy with the grass seed results, but so far no sign of any of the tulip bulbs I had from you, but maybe a bit early, my established tulip bulbs are up,”
Hi David,
Thank you for your wonderful review. I will share your feedback with the rest of our team. Please don't hesitate to get in touch if we can assist you in the future.
Best wishes, Jenna
Hi,
Thank you for leaving us a great review. We are grateful to you for sparing the time to write this. We are so pleased to hear you are happy with our products and services.
Best wishes, Jenna
Hi Robert,
Thank you for your review. I can see your parcel was damaged in transit with our couriers, and I can see that we have since resent another bag for you to replace the damages. Unfortunately, this was damaged with the couriers, but was quickly rectified once we were made aware.
Please do not hesitate to contact our Customer Service team directly if you have any further issues.
We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Hi John,
Thank you so much for your review. We are very appreciative of your lovely feedback and compliments. We look forward to dealing with you in the future.
Best wishes, Jenna
“We ordered fodder beet seeds, paid for and assured that the order will arrive in 3 days. We are still waiting to receive the order nearly 10 days later. Contacted customer service per email but still.waiting for.a conclusion.
Once but never again.”
Hi Doeke,
Thank you for taking the time to leave your review. I’m sorry to see that your parcel did not arrive within the expected timescale.
Please be assured we are working with our third-party suppliers to resolve these issues as quickly as possible. Your satisfaction is very important to us, and we will do everything we can to ensure your order reaches you promptly. I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by following up with our supplier and ensuring this was delivered within 2 days of you contacting our customer service team. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
“Wonderful selection of daffodil/narcissus bulbs. When I highlighted an issue with one variety I received a no-quibble replacement of the whole selection - great customer service. They're now just starting to put on their display.”
Hi Chris,
Thank you so much for your review. We are very appreciative of your lovely feedback and compliments. We look forward to dealing with you in the future.
Best wishes, Jenna
“Didn't"t think the novel cold plant grass seed would actually germinate. I was wrong the areas that Irepaired all came up lovely and thick, so well done Boston Seeds. Allan Mechen”
Hi Allan,
Thank you so much for your review. We are very appreciative of your lovely feedback and compliments. We look forward to dealing with you in the future.
Best wishes, Jenna
“Outstanding as always. America so quick caught me on the hop. Well packaged, all nice and secure. No all planted and look outstanding. Great service as always.”
Hi Charles,
Thank you for leaving us a great review. We are grateful to you for sparing the time to write this. We are so pleased to hear you are happy with our products and services.
Best wishes, Jenna
