Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,636 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,636 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 17th August 2025

Charles Cui

Bonners Music 5 star review on 26th June 2025

Jimmy Chen

Bonners Music 5 star review on 20th May 2025

Marcus Rennie

Bonners Music 5 star review on 22nd April 2025

Ben PAYNE

164

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Piano delivered earlier than expected (!) - fortunately I was at home. Very efficiently set up by people who knew what they were doing. I love my new Kawai!”

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Posted 7 years ago

“Great service, lovely piano. My son is in love with it. Piano was ordered and delivered on time and as advised by Bonners. Delivery crew were very polite and professional,”

Bonners Music 5 star review on 25th June 2018

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Posted 7 years ago

“Very pleased with my purchase done in a very pleasant manner.Would use again.Thank you.”

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Posted 7 years ago

“They were very friendly from the start. The removal men arrived on time and were even happy to move my other upright piano for free! I was always welcome in the workshop to test the piano out as I wanted to be sure.”

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Posted 7 years ago

“I do not normally write reviews; however, Bonners were outstanding. I ordered a used piano online without a visit to the showroom. The sales staff were very helpful and if anything understated the excelent condition of the piano, which looks and play perfectly. Delivery was on time and installed by two very polite gentlemen. I have no hesitation in recommending Bonners, the service was excelent and the piano exceeded my expectations.”

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Posted 7 years ago

“Friendly, efficient, value for money”

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Posted 7 years ago

“Tom Parsons was very helpful, and I've been very happy with the Kawai DP, which was delivered in double-quick time. I'd recommend Bonners to anyone. Cheers!”

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Posted 7 years ago

“Very good service and customer care”

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Posted 7 years ago

“Assistant was helpful in taking his time. Nice environment. Good selection of equipment.”

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Posted 7 years ago

“I was very pleased with the level of service and detail to security that Bonners applied to my purchase. I eventually made my purchase through PayPal making my purchase secure. The delivery to my place of work went without flaw. I am very content with the used Nord Stage 2 that I purchased.”

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Posted 7 years ago

“Great item very pleased”

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Posted 7 years ago

“Excellent service and good studio to try piano.”

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Posted 7 years ago

“Great service plus informed staff.”

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Posted 7 years ago

“Excellent service, communications, price; customer service above and beyond the call of duty. Recommended without reservation.”

Bonners Music 5 star review on 23rd June 2018

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Posted 7 years ago

“Excellent service, very nice people to deal with and more than happy with the piano. Would definitely recommend to anyone.”

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Posted 7 years ago

“I have rarely been so comfortable spending so much money on something about which I knew relatively little! Honest, useful advice without the 'hard sell' - instead, a genuine desire to ensure I go the right product for my needs. Both the willingness and ability to answer all manner of questions and a very carefully packed and swift delivery of a great instrument - couldn't be happier.”

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Posted 7 years ago

“They went out of their way to make me the happiest customer in the world :) They made everything they could to deliver my piano as soon as possible and, coordinating with the other Bonners center in Eastbourne, they were able to deliver soon. The delivery and assembly was faultless and super professional. I couldn't be more satisfied than this!”

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Posted 7 years ago

“My order was dealt with efficiently in a friendly manner and was delivered on time as promised”

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Posted 7 years ago

“The piano has amazing sound quality and exactly as advertised. Had very good efficient service from start to finish - couldn’t be happier - thanks!”

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Posted 7 years ago

“Excellent service.”

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Posted 7 years ago

Bonners Music is rated 4.9 based on 4,636 reviews