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bOnline Reviews

3.2 Rating 138 Reviews

54 %

of reviewers recommend bOnline

Company Reviews

3.2

Based on 138 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“overcharged every month, bad service of internet and phone line its very difficult to contact them .”

Posted 5 years ago

“I used bOnline to build my website. Their online reviews were really good so I believed I had chosen a good company. I was so very wrong. The website they built was o.k; the logo they designed far from impressed me. The platform that they used was rubbish. It wasn't easy to make changes to the website and it had very limited functionality. When I complained to them they advised me that other customers had also complained and now they were using a new platform. To rebuild my website on this new platform would be over £400 but they were willing to offer it to me 'at a much reduced rate...' Considering I had already given them several hundred pounds (and was regretting my decision); why would I give them any more of my money. Good customer service would have been offering to rebuild my website on the new platform for free; but they didn't offer and I went to Wix.com and built another site which by the way is far superior to the bOnline one and the platform is easy to use. Verdict: RUBBISH; use another company or build your own website.”

Posted 5 years ago

“I’ve just been scammed by this company or how do you call it when you pay for a service, in my case, a web design, paid the upfront and after a month when supposed to be ready, you pay the rest of the amount and surprise: no access to website and nothing done! After stress and long hours on the phone asking for news, I finally realize that is no point to wait and ask for my money back. In the end if you pay for a service and is not delivered in time (1 month) and after 2 months you ask your money back, I think is common sense to have a refund. Surprise again! Today they contacted me and said that I will not have any money back as the payment done is no refundable. Wait a minute, that means scam, is it? My story started in November; on 4th of December the website supposed to be ready, January I’ve asked for my money back because they failed to offer the service that I paid for; 27th of February they said that the payment done is No refundable. Thank you, bOnline Ltd for all the stress, unprofessionalism and waist of time!”

Posted 5 years ago

“It's my 2nd review, b online one of the lowest internet service providers very poor speed internet in UK.so don't interested any more with keep b online.my all customers complain for internet.the come here enjoy time but for internet .”

Posted 5 years ago

“Have not had internet for 3 days now and no one has bothered to even look into it. Asked me to buy a new landline phone to check if it isn't my phone that's not working and if my phoneline is ok. My entire business including tills run on Wifi! I regret getting into a contract with them. Can't wait to end this nightmare.”

Posted 5 years ago

“Avoid at all costs! I only went with Bonline as I was hassled almost continuously with sales calls. I live in the countryside so I'm used to slow speeds, and reducing the cost for slow service seemed a good idea. I definitely regret not hanging up the phone now. Every day without fail I am cut off from the internet at least 8 - 10 times. Impossible to predict, and hugely frustrating, outside of that the speed is ever so slow. The costs they quoted at first monthly double as soon as the service is set up, which was a month or so later than when they stated. Do yourself a favour and avoid this company and save yourself a great deal of stress, I waste time every day either having to contact them or simply waiting for an opportunity to get online again. Simply the worst broadband experience I've ever had, reminds me of the dial up days, it's a shame as the service on the phone or email is pleasant and the people on the phones do their best to help but I imagine it's an amateur company and they must deal with complaints 24/7.”

Posted 5 years ago

“Don't trust Bonline there internet very poor speed.”

Posted 5 years ago

“WORST BUSINESS BROADBAND PROVIDERS!!! WORST BUSINESS BROADBAND PROVIDERS!!!! Just had a Business broadband with them and installed today.The Engineer who came to install it says this is the wrong router for cable broadband. WRONG and Cheap router. Then the password to the router which is on the sticker as well as a card does not allow u to logon to the router. the cable broadband works but cuts off every few seconds. tried to call customer service and at the time of writing this, I on the phone to them for 1 hour and 13 minutes NO ANSWER. They were quick to answer the phone when I was placing an order. will be cancelling this immediately. Absolutely appalling.. I went with this company due to it's REVIEWS but I can bet over half are FAKE!!!”

Posted 5 years ago

“Shocking service cancelled with them and then they harass you by sending bill to debt collectors for months you are t with them also can’t get through on phone leave you listening to stupid music for 20 mins then say we can’t take your call leave message”

Posted 5 years ago

“Telephone service provider are Robber”

Posted 5 years ago

“Internet is cheap always slow or disconnecting. Been on the customer service for 20 minutes still no answer on hold..”

Posted 5 years ago

“I refused their offer after I read their terms and conditions and I saw that they put a clause of fair usage which limits their Really aggressive "unlimited" broadband to 500gb of data per month. After that they start with really aggressive marketing, they called me 2 per day and they continue to pester me with unsolicited calls even after I told them to stop. Don't give them your number if you don't like aggressive marketing.”

Posted 5 years ago

“A bit sneaky, they advertised an attractive deal so I called them to order. The deal was broken down and in the end was not as good as advertised. I still decided to proceed as the monthly cost was reasonable but the agent I dealt with decided to alter the contract and terms of business putting me out of pocket by month 12 of the 24 month contract. He also added a sneaky £1.49 monthly charge in on top which was not mentioned. All in all Free premium router - no £9.99 for a plug and go Jobby. No set up cost - no £40 engineer fee and £35 activation fee. £75.00 credit Appiled to your account on sign up - No they take this as part of the installation cost. Upto 80mb for £26.95per month - no this is for the first 12 months then they snide a clause in the contract hoping you don’t notice so after 12 months you pay double. Stay away people seem like con artists I cancelled during my cooling off period because the agent was dis honest”

Posted 5 years ago

“Avoid signing up to bOnline, especially if you operate a business which I do. bOnline have the makings of an amateur outfit who not only give out incorrect information and seemingly have no idea what they're doing, but they're incapable of providing me with a consistent, stable fibre internet connection which either keeps dropping out or provides speeds more akin to a non-fibre internet connection. This is a far cry from my previous provider (Sky) and that was just for a domestic, home service unlike the business one which bOnline are providing me with. On the other hand their staff are very polite and very good with regards to customer service but that's about it as all it does is mask inherent issues with their ability to provide a decent and reliable service. They don't even offer to amend my contract or offer compensation to acknowledge the fact I'm paying for a really poor service.”

Posted 5 years ago

“I would use BT again before using this company... do yourself a favour and find a professional company. During my contract i have been regularly lied too... (i.e. dont believe any free upgrades, you'll get the bill at the end of the period) Want to dispute anything? Fine... they will say they will get back to you (and never do) whilst stopping all services. Ringing their help support lines seems more painful than a anaesthetic free circumcision. I have few regrets in life... but bOnline are most definitely one”

Posted 5 years ago

“I transferred from Plusnet this week and since transfer have had no internet or phone service. Totally unacceptable if you are trying to runs business. The only way to get through to customer service is to call “sales”. Customer support Is not business class. Before you buy from them, call the customer support to check - forget the friendly agents in sales!”

Posted 5 years ago

“Avoid this company like the plague. Ive had no service for over a year and its impossible to get any help when phoning up their customer services - because I keep getting cut off - on their own line!! Ive finally got through to the complaints department (and thats only because I put a 1 star review on trustpilot! - so if you want to at least talk to the complaints dept - you need to do this - its the only way through!) - and they are going to waive the exit fee??!!!......really??? ...but Ive since been with 'talk talk' and sky for over a year as I had no service from them at all. I couldnt even pay for anything from my bank account online, because I got cut off before I could get to the pay section!- as the connection was so bad. The phone line was crackly and I couldn't hear anyone who rang me. ...yet no problem at all with 'talk talk' or sky - and its the same line!! So - god knows what they do with the line! So - no broadband or phone line for over a year - and they are well aware of this - yet currently no refund or compensation, and now - the £16.99/m has gone up to £42/m - yet - service is still non existent and customer services or complaints department pointless. Shocking company. Save yourself grief and frustration - go elsewhere!”

Posted 5 years ago

“Well… We have had an awful experience with bOnline broadband service. Every time we speck to someone in support we get the reply (you’re not get connected that why it’s not working). Its has been connected in the past and was working (not working correctly however). Then the response is that much me with your old provided. The problem with that is, it’s a new line and new location so there is no previous provider. When we did get access to the internet and we ran speed test we got speeds of 2.9mps! we are on a fibre 80 contracted with guaranteed speeds of 50mps+. The service is nearly completely unusable. We have called them several times and had so far zero progress. If the problem continues much longer we will treat this a breach of contract and move to a different provide. My advice, look elsewhere.”

Posted 5 years ago

“A Tele Communication company that does not communicate. Very poor and defective service! 4 months of aggravation and hundreds of emails/phone calls not to mention financial impact!!”

Posted 5 years ago

“It is online based which is the problem when you need help. I posted a question and two days later no reply. I called and both times I was on hold for 45 mins to be cut off. On a residential line you type a message to chat and get an answer at the same time. Pay a bit more and choose a company with a telephone helpdesk”

Posted 6 years ago

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bOnline is rated 3.2 based on 138 reviews