Name: BoilerJuice.com
Address: LDH House, St Ives Business Park, Parsons Green, St Ives,, Cambridgeshire, Cambridgeshire
Rating: 3.32

“Ordered oil for my mum Driver told her he couldn’t reverse the truck down lane to tank (maybe he should get some lessons) Then told his boss he couldn’t get through garden which he doesn’t need to Constant lies being told by supplier and BJ Wouldn’t deliver oil want £24 for attempted delivery and £24 for another delivery asked for refund customer service keep saying it is with resolution center that cannot be reached by phone Just a rip off company won’t take any responsibility and quite happy to leave a pensioner cold with no oil or money stick to local service!”

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“This was the worst thing I have ever done. Do not buy from Boilerjuice. Quoted me a price then when I pressed order button it had gone up by over 1p per litre. I tried to cancel but they held the money so I had to reorder from them again, it was now the beginning of the week and the earliest delivery was a week later, I ran out of heating oil for the 1st time in 35yrs, disaster from start to finish, I will never ever ever use them again, please do not buy from the bunch,”

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“Got a good quote about a month ago. Got to checkout only to find price had risen by 2p/lt. Went elsewhere”

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“Why oh why did I deal with this bunch? Quite simply because they quoted on their website the lowest ppl Then they charged me a different price! I had even screenshotted the quote page Refund? Nope! I am furious Stick with your local supplier or oil club folks Never ever again”

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“Terrible Why did I use this bunch? Because their website gave the bets ppl for oil But then they charged me something different Customer services refuse to refund the difference Stick with your local oil club Lesson learned for me”

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“Supplier admitted fault, Boilerjuice did nothing to support customer and after 3 weeks of constant calling would not provide any compensation. Livid is an understatement!”

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“If I could give boiler juice less than one star I certainly would customer service manager who I had the misfortune of speaking to was completely unhelpful and when I told her so she put the phone down on me.some customer service.hang your head in shame”

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“BOILER JUICE SHOWED NO INTEREST IN SHORT DELIVERY FROM WCF CHANDLERS Previously happy for 3 years with Boiler Juice and its various suppliers until delivery in Jan 2019 for myself and neighbour by WCF Chandlers (first time supplier) which was supposed to be 500 litres each. Checked 3 weeks later and our levels had both dropped considerably (equivalent of using 100L per week). Previously used 400L over 5 months (Sep to Jan). No significant loss occurred when measured again a week later. Delivery process works on trust - suppliers insist delivery must take place even if we're not in so we can't always confirm actual content delivered. Queried with Boiler Juice and WCF Chandlers and despite confirming that both tanks were locked and secure, there were no leaks and both boilers were recently serviced, both businesses kept relying on the quantity printed on the delivery ticket having to be "right" because it was "from a sealed unit that is checked by Trading Standards". Both companies refused to provide refund or investigate when vehicle/unit was last checked or whether any other deliveries for same date/driver/unit/area had been queried. Neither company seemed concerned at having dissatisfied customers or that they may have operational problems or potential fraud within their business, with the person at WCF Chandlers being downright rude. Myself and my neighbour (both pensioners) have lost approx £130 each (which we can't afford to lose) due to this single delivery from WCF Chandlers. We WON’T be using Boiler Juice again because they are clearly not interested in the integrity of their chosen suppliers. Please take heed - the price might look good, but it's not good value if they deliver only half of what they charge you for.”

Helpful Report

“BOILER JUICE SHOWED NO INTEREST IN SHORT DELIVERY FROM WCF CHANDLERS Previously happy for 3 years with Boiler Juice and its various suppliers until delivery in Jan 2019 for myself and neighbour by WCF Chandlers (first time supplier) which was supposed to be 500 litres each. Checked 3 weeks later and our levels had both dropped considerably (equivalent of using 100L per week). Previously used 400L over 5 months (Sep to Jan). No significant loss occurred when measured again a week later. Delivery process works on trust - suppliers insist delivery must take place even if we're not in so we can't always confirm actual content delivered. Queried with Boiler Juice and WCF Chandlers and despite confirming that both tanks were locked and secure, there were no leaks and both boilers were recently serviced, both businesses kept relying on the quantity printed on the delivery ticket having to be "right" because it was "from a sealed unit that is checked by Trading Standards". Both companies refused to provide refund or investigate when vehicle/unit was last checked or whether any other deliveries for same date/driver/unit/area had been queried. Neither company seemed concerned at having dissatisfied customers or that they may have operational problems or potential fraud within their business, with the person at WCF Chandlers being downright rude. Myself and my neighbour (both pensioners) have lost approx £130 each (which we can't afford to lose) due to this single delivery from WCF Chandlers. We WON’T be using Boiler Juice again because they are clearly not interested in the integrity of their chosen suppliers. Please take heed - the price might look good, but it's not good value if they deliver only half of what they charge you for.”

Helpful Report

“the problem with this company its not the one your buying you fuel of so you have no control over there suppliers , a complete cowboy outfit, would rather freeze than use this company or any of its cowboy suppliers, would give them 0 stars if I could, maybe these review companies should have minus stars as well as plus stars”

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“a bad experience with boiler juice who allow their suppliers to charge you when they have not followed your delivery instructions. do not use if you need to add a specific instruction for your delivery. any instruction will be ignored, and you will then be charged for non delivery.”

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“As others have said. I ordered my fuel on jan 26th for delivery before 7th Feb. They then said the 13th. Still no fuel. They keep you on hold for over 25mons and then say no one can take your call so cut you off. I too phoned the supplier who said my contract was with BoilerJuice who have had my money since jan 26th. I ran out of oil and had to travel 45 mins x 2 journeys to collect 2 drums of fuel from a nearest depot. Customer service is shocking. I will never use them again after this.”

Helpful Report

“I will never use Boilerjuice again. No delivery as yet although money has been taken from my credit card - I am now having to deal with the supplier (who told me I wasn't the first to call them) as boiler juice do not call back and they hang up after waiting for 20 minutes on hold. A simple email explaining there was going to be a delay for delivery would have helped but nothing, no email, no call back. Appalling company to deal with.”

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“We had the worst experience with boilerjuice, rude customer service and late delivery ! Four weeks late granted this was after all the heavy snow in 2018 however our roads were accessible. They lied to us on two occasions with different delivery dates not to mention I was left on hold for 20 minutes and was then on the phone for nearly two hours everytine we had to chase them. So to put it one way if you want to be left with two children under 4 with no heating, go to boilerjuice ! Would never go near them again !”

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“After using Boilerjuice for years, we're now sat here with an overdue order, no oil and no communication from Boilerjuice whatsoever. Attempts to reach them by phone go unanswered; cheerful messages proclaim 4 minutes hold time... and then cut you off after 20 minutes. No responses to emails nor social channels. Looking through recent reviews & tweets, seems we're not alone. No idea what's happened over the last couple of weeks but if you actually need oil, BUY ELSEWHERE and avoid Boilerjuice. If you have an order open, find the local supplier and call them. Now. We all understand things can go wrong, but sadly burying heads in the sand is never a good way to deal with these things. Quick route to annoyed customers.”

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“I won't be using boilerjuice again, my delivery is now 1 week overdue and nobody is getting back to me. That's the problem when you pay up front, they have your money and don't seem bothered.”

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“Very poor customer care. Are quite happy to take your money, but when your delivery date gets changed, they just say there is nothing they can do! I will not be using again and certainly will not recommend.”

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“If your delivery goes without a hitch then your in luck, if you have to deal with their customer service however you will experience a company that absolutely does not give a damn and just lies. Will not go back.”

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“Hopeless call centre. Kept waiting for hours and gave up after two attempts”

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“Considering they had over £500 of my money in their account for 3 weeks, they still wouldn't take responsibility for not ensuring delivery dates adhered to. Atrocious lack of service and unaccountability 'we're only a brokering service' twaddle. Cancelled, rang around and got my oil cheaper, avoid Boilerjuice!”

Helpful Report

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult

BoilerJuice.com Reviews