BoilerJuice.com Reviews

Name: BoilerJuice.com
Address: LDH House, St Ives Business Park, Parsons Green, St Ives,, Cambridgeshire, Cambridgeshire
Rating: 3.29

3.3 Rating 1,016 Reviews

57 %

of reviewers recommend BoilerJuice.com

Company Reviews

Metrics

Info

3.3

Based on 1,016 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About BoilerJuice.com:

From the UK's First Heating Oil Price Comparison Service to the UK's Number 1 Heating Oil Marketplace
Founded in 2004, BoilerJuice was created by a group of friends who wanted to make ordering heating oil easier, cheaper and more convenient.

Over the past 16 years we've grown in size, but our core aim has stayed the same: To help you find the best heating oil price in your area, quickly and easily.

Visit Website

Location:

LDH House, St Ives Business Park, Parsons Green, St Ives,,
Cambridgeshire
Cambridgeshire
PE27 4AA

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BoilerJuice.com 5 star review on 12th January 2022

Emma

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“At the time of ordering Boiler Juice advertised best price guaranteed. When our oil arrived it was 5pence a litre more than Banwy Oil charged if I had gone direct to them. I was stone walled by Boiler Juice when I complained. They said I has to prove it was that price the day I ordered. It was. They were unheplful, and never replied to messages. If you are going to offer best price Guaranteed and not deliver it is misleading and false advertising. Check before you buy from this company.”

Helpful Report

“I am still waiting for the Connected monitor and have been for nearly two months despite various requests and promises. I had to pay a significant premium to get an express delivery because oil was running low and was not being monitored. I spoke with someone about this a week ago and still have no idea when I will be connected.”

Helpful Report

“Ordered fuel 4 December and received confirmation it would be delivered on or before 17 December. After that date past with no updates I chased via their chat service and was given a new date on or before 23 December. No fuel arrived so chased again on several chats. First they confirmed it would arrive on that day then via email was told a new date would be set. Chased several more times only to be told the oil supplier was responsible and not Boiler Juice. Now left with no fuel 2 days before Christmas. Unbelievably poor level of service. Even if the oil supplier had let them down there was no communication to me, no follow up and then no accountability/responsibility to put right. In the end they shared the supplier details with me. I contacted direct and arranged the order. Do not use. Might save a few pence on the order but not worth the delays and lack of support.”

Helpful Report

“I've never written a bad review before today. We order our oil several weeks in advance and I called BJ twice in the week before our agreed delivery date to double check the delivery was going ahead as scheduled, as we were getting low. Both times I was told yes, all is in hand. The driver turned up on Friday 17th Dec and had accidentally brought the larger tanker rather than the baby tanker we requested. He said he would return later that day in the smaller vehicle (we had requested this from the outset and it was confirmed three times to us by BJ). The driver never came back. I called Boiler Juice later that day for an update and they said the company couldn’t deliver in a small vehicle before January 6th (20 days later). I realise it is tricky over the Christmas period but BJ were very unhelpful and reminded me they were simply ‘middle men’ who take payment and had no ability or responsibility to ensure things ran smoothly between us and the companies they recommend! Very disappointed with their service and will not be using them again.”

Helpful Report

“I ordered oil three weeks ago for delivery today. It hasn’t come and I’ve received no communication. Do not recommend. Go direct. At least you’ll get what you pay for.”

Helpful Report

“Paid extra to get quick delivery, 5 days late and no apology and no refund for delivery prices. Emails ignored!”

Helpful Report

“Please ring me to discuss! Too much to txt Mrs taylor 07812353757”

Helpful Report

“A disgraceful company. Zero customer service. If I could give them zero stars I would. Avoid like the plague.”

Helpful Report

“Absolutely awful service, the didn’t bother to tell me that the order I had was never going to arrive as they couldn’t get a supplier to deliver.”

Helpful Report

“I waited in all day for Friday delivery. No contact from company. Most delivery companies use mobile phone if they have a query NOT THIS ONE !The Boiler Juice site is most unhelpful...emails get standard it will take days and chat was closed and no phone number on site.After hours waiting on phone to supplier I was promised a call back Monday morning. They failed to call back. I spent half an hour just getting through to be told my site considered unsafe. The driver had not called me and had looked in the wrong place.I would never use this company again. I am left with no heating oil and no apology !Meantime as they have taken over £900 payment up front I will have to fork out to another supplier and wait days for a refund.”

Helpful Report

“Boiler juice gave me a quote ,I accepted the quote ,paid for the oil,recieved acceptance e mail ,following day received a confirmation e mail all good ,then out of the blue they informed me a mistake had been made on the price quoted and I would have to pay a further 200 pounds ,not on, if you made a mistake you should have to stick to the quote you gave and accepted the payment for. Doubt I will use them again.”

Helpful Report

“Still waiting fo r receipt o f delivery’s not left with delivery and not convinced I got 600 litres as not enough space in tank”

Helpful Report

“I have messaged boilerjuice twice now using the contact form on the boilerjuice website and I have had no reply. I have nearly £900 sat in the tank account that I want to closed and have the balance refunded. Why are you not responding??”

Helpful Report

“I requested that delivery time and date be confirmed in advance. This did not happen. The delivery tanker broke down in my drive and as a consequence three deliveries from builders merchants could not be delivered to site. I have called, I have emailed, I have been promised a call back but this has not happened. I am being ignored. Their mistake has cost time and money and they just don’t care.”

Helpful Report

“This is my 3rd day without oil. No hot water or heating. I’m on the connected service and not only has the latest delivery not turned up, the oil monitor provided by Boilerjuice says there is 40% oil in my tank. When you call boiler juice the call handlers are incapable of helping. Tankers usually turn up with no notice or they fail to turn up altogether. This business is a sorry excuse for an oil supplier. Irresponsible and incapable. AVOID.”

Helpful Report

“Had a delivery that was 5 days over due. They sent a text telling me to get in touch with them. When I do they said they have to cancel the order because the fuel company needs to use the baby tanker and only a baby tanker can be used for our property. Funny given we have had the mid sized 4 wheeler here before and even the larger one turn up and just run a hose down our steps to the yard. Rather than charge a bit extra and rearrange for the required tanker, the only option I was presented with was cancelling. We’re now very close to running out of fuel and faced with paying more than should be necessary for a smaller tanker than is needed with a new waiting time for the delivery in spite of already being notified 5 days late. We have guests visiting next week and face the real possibility that there will be no hot water for them to bathe / shower. Will be going direct to supplier from now on. Completely incompetent and unacceptable service.”

Helpful Report

“The last 2 orders I’ve made have both been late! The first of which was due to bad weather which I accept, my current order was due on 30/04/21 or before, the order didn't arrive and I was then told 4/5/21 .... the order still hasn’t arrived and now I’m without any central heating or hot water. Disappointed is an understatement!”

Helpful Report

Good Morning, Thank you for your feedback. We are really sorry to hear your delivery has not been completed within the time specified by the supplier, leading to the subsequent cancellation of your order. The supplier has confirmed that due to issues with driver illness and the volume of orders received there was a delay with some deliveries, we really are sorry that your order was affected by this. The suppliers do try their very best to deliver all orders within the expected time, however sometimes delays are unavoidable. We do understand that the key point is around communication, and we are working hard with the suppliers to improve the lines of communication so we can keep our customers as up to date as possible with their orders and provide accurate delivery dates as soon as we can. We are really sorry if you had had difficulty in contacting us. We are in a period of sustained demand currently and are very sorry for the impact this has on our customers trying to contact us. Once again please accept our sincere apologies for the inconvenience caused to you, if we can assist you any further, please do contact us. Kind Regards Customer Services

“Boilerjuice has dropped hugely in their service and customer care over the last few months. Had 2 delivery dates missed and all I’ve received are generic apology emails. I’m now a number of days over their last promised delivery date and tried to cancel the order......Boilerjuice were happy to oblige but wanted to retain their booking fee. Have they become to greedy at the expense of their customer service?”

Helpful Report

Good Afternoon, Thank you very much for your feedback. We are very sorry to hear that you have been unhappy with the service you have received. We have requested that a member of our Customer Service Team contact you directly regarding this. Once again, please accept our sincere apologies for any inconvenience caused. Kind Regards Customer Services

“I have ordered a week ago still no oil they said delivery Monday and now Thursday night have emailed 6 times sat on the phone for hours still no response .if nothing happens soon I will run out completely and then have a bill from the plumber for bleeding the system .”

Helpful Report

Good Afternoon, Thank you very much for your feedback. We are sorry to see you have left us a 1 star rating. We do appreciate any feedback as it allows us to assist with any issues. We can see that you placed a standard 10 working day delivery order for expected delivery on or before 30th April, meaning that your delivery can be made any one of those 10 working days between the order being placed & the expected latest date for delivery. Having looked at your order, we are sorry to see that you were notified of your delivery which did not arrive. The suppliers write their routes with the intention of making all deliveries however, unfortunately, at times the drivers do get held up which can then impact their routes for the day. The drivers would never intentionally miss a delivery as it is in their best interest to make all deliveries on their route. If your delivery has been scheduled but unsuccessful during your delivery window, the supplier will re route your delivery for the next available date, up to and including the latest date for delivery. We do understand that a key point is around communication, and we are working hard with the suppliers to improve the lines of communication so we can keep our customers as up to date as possible with their orders. Once again, on behalf of the supplier & BoilerJuice we apologise for any inconvenience caused by this. Kind Regards Customer Services

“100 litres not delivered! Check your Tanks! Always like BoilerJuice personally - but beware, if you have an issue with an order, they will not rush to help. You have to chase them constantly calling and emailing to get the same robotic answers from the resolutions team. We had an order of 500litres, only 400litres arrived. Boiler Juice say No there was 500 litres delivered, which is strange because only 400litres arrived at my property.. regardless of how much is gone off the tanker. But BoilerJuice themselves are not interested. Shame really, I liked using them for the past few years.”

Helpful Report

Good Afternoon, Thank you very much for your feedback. We are sorry to hear you have not felt entirely happy with your recent delivery. Having looked at your account, we can see that this has been investigated by our Resolutions Team, along with the supplier. As our Resolutions Team have advised, the Proof of Delivery slip provided is a metered calibrated ticket that is unable to be tampered with. They are sealed units, sealed by Weights and Measures in accordance with HMRC Guidelines and are regularly inspected to ensure accuracy. Both the supplier & driver are unable to tamper with these to amend them in any way. Before a driver can begin to dispense oil from their tanker, a delivery ticket has to be inserted into the meter and the meter set to 0. Once the oil has been delivered, the meter stamps the total amount of litres delivered - meter finished --- litres and only then can the delivery ticket be taken from the meter. This system is checked on a regular basis by Trading Standards Officers who visit all depots and check the meters through their calibrated system to ensure the amount delivered by that vehicle is accurate. We hope this assures you that the amount delivered is correct as shown on the delivery tickets and once again apologise for any inconvenience caused. Kind Regards Customer Services

BoilerJuice.com is rated 3.3 based on 1,016 reviews