I ordered my oil through Boilerjuice with a delivery date of over 3 weeks. As the last day for delivery neared I ‘tracked my order”. It assured me my order was OK and that it would be delivered on or before the date stated.
On the last day the delivery was due I contacted Boilerjuice via their online chat to ensure that the delivery was arriving on that day as my oil was running low. The assistant checked with the oil company and said that it would be with me at the end of the following week - not that day as I had originally been told! I asked if she could see if they could deliver sooner and come back to me. She closed the chat.
I went back on the chat a little later hoping that they had contacted the oil company. I spoke with another assistant who told me my contract was with the oil supplier not them, and she closed the chat.
My heating, hot water and oven all run on oil. I had to switch the heating off to ensure the oil didn’t run out - which would have caused even more problems. It snowed the next day!!
So......
Don’t believe the on or before date you are given for delivery
Don’t bother to track your order - this isn’t updated.
Don’t think the help chat will help - it wont.
Communication - POOR, customer service - POOR, overall experience - POOR.
3 years ago
BoilerJuice.com has a
3.4
average rating
from
975
reviews
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