BoilerJuice.com Reviews

Name: BoilerJuice.com
Address: LDH House, St Ives Business Park, Parsons Green, St Ives,, Cambridgeshire, Cambridgeshire
Rating: 3.31

3.3 Rating 1,010 Reviews

57 %

of reviewers recommend BoilerJuice.com

Company Reviews

Metrics

Info

3.3

Based on 1,010 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About BoilerJuice.com:

From the UK's First Heating Oil Price Comparison Service to the UK's Number 1 Heating Oil Marketplace
Founded in 2004, BoilerJuice was created by a group of friends who wanted to make ordering heating oil easier, cheaper and more convenient.

Over the past 16 years we've grown in size, but our core aim has stayed the same: To help you find the best heating oil price in your area, quickly and easily.

Visit Website

Location:

LDH House, St Ives Business Park, Parsons Green, St Ives,,
Cambridgeshire
Cambridgeshire
PE27 4AA

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BoilerJuice.com 5 star review on 12th January 2022

Emma

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Boiler Juice used to be good .In Cornwall they used to use MITCHELL AND WEBBER who were excellent . Now there using CERTAS who are rubbish. Boiler Juice are totally spineless and will not stand up to CERTAS and fight the customers corner . Been waiting 15 days now for my order and no further forward .”

Helpful Report

“Had most awful experience, 3 supposedly attempted deliveries of oil and never came. We had 3 year old in the house and they still wouldnt rectify a problem never called me back, we were freezing for nearly 2 weeks. Never ever use this supplier as they lie and never ever get back to you.”

Helpful Report

“No delivery of oil. 6 phone calls to Boiler juice later and still no delivery and no information from boiler juice. The promised emails and phone calls from boiler juice giving me info on the non delivery never came so eventually I cancelled the order and went direct to a local supplier. Will never use boiler juice again”

Helpful Report

“Dreadful customer service. My tank account totalled £90 but I received a statement stating the total was £7.56. Despite a number of emails and calling customer service on numerous occasions, I received no response. Further action now being taken. Steer clear of this appalling company.”

Helpful Report

“Connected service is a very very expensive way to buy oil. Firstly you are charged £6.08 per month for the monitoring system which they advertise as free (this is a subscription cost they do not tell you about) secondly when they order you a top up of oil they send small amounts so the pay the highest cost per litre of oil.”

Helpful Report

“I got an online quote on the boilerjuice website today for red diesel. They quoted £693 for 900 litres I rang my local supplier that they use as well and they quoted me a massive £197 less. After ordering it from my local supplier boilerjuice emailed me asking why I had not placed an order and offering me £40 off of a wine order if I tell them why I did not place an order. So I told them of the enormous difference in price. Within one hour they emailed a price drop in my area and 900 litres now only cost £402. This order was placed by me for my elderly neighbour who was quite happy paying the massively inflated price believing that this independent price comparison website would give him the best deal available, how wrong we both were. Steer well clear and just shop around. Almost feel as if we were being cheated out of his money, what a dreadful company. They really should be ashamed of themselves and anybody who works for them who knows this goes on.”

Helpful Report

“Never ever ever order from boiler juice. I never write reviews on things but If I’d read how bad this company was I probably wouldn’t have ordered. The first time I ordered from them they delivered 3 days late, which was annoying but I still had oil and the oil company it was being delivered with knew the property so I didn’t need to wait home for it. Although I wasn’t happy with the first experience of BoilerJuice and their poor customer service I just dealt with the oil company delivering and they were great. I used BoilerJuice again, and what a mistake that was. I paid for the emergency delivery but no delivery was made. No oil company was contacted by then but money taken from my account. They didn’t even let me know, I had to call them to see why I hadn’t had a delivery. As it was new year all the oil companies were busy so the next delivery would have been 5 days later, that’s if they actually sorted it. No apologies were made and they couldn’t care less. I called the oil company direct who were going to supply the oil 5 days later with boiler juice, they quoted me £91 cheaper!!!!!! A MASSIVE difference and booked a delivery for 2 days later. It didn’t really make sense what boiler juice were saying. NEVER AGAIN WILL I ORDER WITH THIS AWFUL, RUDE AND INCOMPETENT COMPANY”

Helpful Report

“Boiler juice failed to deliver just prior to Christmas. They didn’t contact me for a number of days and then by email as they state in an email “we are too busy to contact customers by phone”. I have to spend an additional £400 on an emergency order with the supplier who were amazing rather than run out of oil over Christmas and new year. Boiler juice simply not interested saying “they don’t have a contract with me” despite me paying them for a service - not sure that is even legally true ! AVOID”

Helpful Report

“I ordered on the 6th December and was promised delivery on the 20th. Nothing came. Contacted boiler juice and they said the delivery is scheduled by the supplier for the 24th and should they be unable to deliver it will be delivered on the 26th. My monitor was already blinking red on the 20th. Have rung them up today and 8.00 at 10.15 and 12.00 and all I am getting is we are trying to sort it out. I rang the supplier at 2.00 and he was much more helpful and will do his best to deliver today - otherwise if we runout, the system will need to be bled - before the boiler will work. Will never use Boiler Juce again. In the past I have had good experience.”

Helpful Report

“Firstly our oil delivery simply wasnt delivered. Then we were told that it would be delivered the following morning. It wasnt. I called and was told that the driver had to turn around because of a hill and mud! I told them we werent on a hill and the road is a high street so no mud. I was then given a different excuse. Told that the driver had called and knocked but no answer. Another lie. Awful people to deal with.”

Helpful Report

“Delivery failed twice due to supplier issues. Boiler Juice fail to take any responsibility and appear to consider it fairly standard. Customer then has to liaise with supplier directly.”

Helpful Report

“Happy to take money for new connected plan every month but when oil gets low they don’t order any more, leaving me without oil and having to order elsewhere. Will be cancelling direct debit and fighting for refund”

Helpful Report

“Web ordering does not work for me. Tried several time, including the app and always go thrown out before I got the chance to put in payment details. "Customer Service" could only parrot that they did not have a payment problem, when clearly the web-site does not work properly. Go somewhere else.”

Helpful Report

“Awful! They took my money 3 weeks ago. Oil now 3 days overdue but clause on t&cs saying they can be!!! Blamed the supplier - over and over again. No email from them to say they were going to be late. Supplier us over 100 miles from us. Only offered £10 on my account for hassle. Would not put on cc do no use as will never order from them again. I will go back to ordering locally. They say they listen to feedback but they did this to a friend in same village 3 weeks ago so no they do not listen!!”

Helpful Report

“Complete waste of time. I paid for express delivery and then at the last minute they said they could not deliver on time. I now have to wait for a refund when they could return the payment to my card instantly.”

Helpful Report

“placed order on 24th nov and didnt turn up on or before 6th december as normal. the girl at the end of the phone always uses same excuses and blames weather then i was told the date had changed without letting me know again as normal. its now passed the new date of 11th december and now ignoring calls . we have a 98year old mother with us and now we are fuming. we have been with them for 4 years and not once have we had a successfull on time delivery. time to move from these amateur money takers”

Helpful Report

“Claim that they are not tied to a single supplier and can always offer next day delivery. When their supplier didn't turn up on the last day of their estimated delivery window (after having taken my money 2 weeks earlier), they weren't able or willing to change supplier or authorise next day delivery to ensure that we didn't run out. The following day the supplier missed the delivery again, but BoilerJuice didn't follow up until gone 4pm in the day, by which time it was too late to do anything. As we have an Aga and Central Heating on oil, the ramifications of running out is no cooking or heating. In winter. With small children. No real apology and get the impression they don't really care. Absolutely useless. Find your local supplier and do a direct deal to get their best prices and build a relationship - that way when you need it, you'll be able to lean on them as a valued customer.”

Helpful Report

“absolutely the worst experience in retail I have ever received. they used to be good but 3 weeks on and no oil. with four young children. in december”

Helpful Report

“Order submitted and paid for. No notification about delivery meaning we were out when delivery was attempted. Boilerjuice then cancelled the order when costs have soared meaning for the same amount of fuel is over £100 extra. I am a regular customise of theirs but will no longer buy from them!”

Helpful Report

“First order went fine. However. Second order didn't turn up. Left us with no oil for five days and an empty tank. Polite enough on the phone, but a complete lacklustre attitude to their customers. Totally fed up with BoilerJuice. Give it a miss. Go direct.”

Helpful Report

BoilerJuice.com is rated 3.3 based on 1,010 reviews