BoilerJuice.com Reviews

Name: BoilerJuice.com
Address: LDH House, St Ives Business Park, Parsons Green, St Ives,, Cambridgeshire, Cambridgeshire
Rating: 3.31

3.3 Rating 1,010 Reviews

57 %

of reviewers recommend BoilerJuice.com

Company Reviews

Metrics

Info

3.3

Based on 1,010 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About BoilerJuice.com:

From the UK's First Heating Oil Price Comparison Service to the UK's Number 1 Heating Oil Marketplace
Founded in 2004, BoilerJuice was created by a group of friends who wanted to make ordering heating oil easier, cheaper and more convenient.

Over the past 16 years we've grown in size, but our core aim has stayed the same: To help you find the best heating oil price in your area, quickly and easily.

Visit Website

Location:

LDH House, St Ives Business Park, Parsons Green, St Ives,,
Cambridgeshire
Cambridgeshire
PE27 4AA

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BoilerJuice.com 5 star review on 12th January 2022

Emma

Anonymous

Anonymous // 01/01/2019

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“After using Boilerjuice for years, we're now sat here with an overdue order, no oil and no communication from Boilerjuice whatsoever. Attempts to reach them by phone go unanswered; cheerful messages proclaim 4 minutes hold time... and then cut you off after 20 minutes. No responses to emails nor social channels. Looking through recent reviews & tweets, seems we're not alone. No idea what's happened over the last couple of weeks but if you actually need oil, BUY ELSEWHERE and avoid Boilerjuice. If you have an order open, find the local supplier and call them. Now. We all understand things can go wrong, but sadly burying heads in the sand is never a good way to deal with these things. Quick route to annoyed customers.”

Helpful Report

“I won't be using boilerjuice again, my delivery is now 1 week overdue and nobody is getting back to me. That's the problem when you pay up front, they have your money and don't seem bothered.”

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“Very poor customer care. Are quite happy to take your money, but when your delivery date gets changed, they just say there is nothing they can do! I will not be using again and certainly will not recommend.”

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“If your delivery goes without a hitch then your in luck, if you have to deal with their customer service however you will experience a company that absolutely does not give a damn and just lies. Will not go back.”

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“Hopeless call centre. Kept waiting for hours and gave up after two attempts”

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“Delivered central heating oil early, good price and easy website to use”

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“Considering they had over £500 of my money in their account for 3 weeks, they still wouldn't take responsibility for not ensuring delivery dates adhered to. Atrocious lack of service and unaccountability 'we're only a brokering service' twaddle. Cancelled, rang around and got my oil cheaper, avoid Boilerjuice!”

Helpful Report

“Awful company poor customer care do not order from them. The order which should have been delivered by 10/9/18 the latest has not arrived. Order placed on 25/8 and money taken instantly. I rang boiler juice this morning as I had been told by them that I would be called after 4pm on Friday to confirm the delivery on Monday and this did not happy I was told they would ring me back . In the end I rang the suppliers Watson’s of Great Yarmouth and a helpful lady there said 400 customer orders. Had been lost for the NR13 area due to a computer glitch and I should get my order 2 days after the,ast date. I will NEVER go back to boiler juice they take the money and do not care never mind the apparent savings and their wonderful service charge. I will direct to the supplier next time”

Helpful Report

“Really poor experience. Charged £100 more than original quote. Said I'd asked for early 5 day delivery whereas I thought they were telling me that was normal delivery time. Beware using phone to book. I feel I have been conned! Sadly I was buying the oil for my 93 year old mum who could ill afford the extra £100. I wonder if the sale people are on commission which would mean an incentive to mislead the customer. Unfortunately I didn't check the confirmation email closely. I just trusted them! A lesson learned. My sister spotted the mistake when going through mum's paperwork. The customer service was very poor. Like speaking to a robot! This was the customer servce manager too, Anna. Come on boilerjuice where's your heart and compassion. Can't you see this was wrong and put it right!”

Helpful Report

“they delivered when they said they would”

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“We previously ordered from BJ for 18 months without problems, but it has only taken one bad cold snap for this unscrupulous company to ratchet up the cost, draw out the delivery dates - anything under 2-3 weeks away will now cost you at least an extra £200. Customer service has virtually ceased to exist and the website was conveniently taken down at the time when customers needed it most. BJ seems to have gone the way of all companies that actually offer something good to the customer - sack the chief exec and replace him, cut customer service and admin staff and rack up the charges. Shame on you Boilerjuice!”

Helpful Report

“ordered oil 3 weeks ago. been messed around by both boilerjuice and the supplier. eventually boiler juice cancelled my outstanding order to change supplier and resolve the issue..but then charge me a higher price than i paid originally. i disputed this and instead of resolving the issue a manager called amanda thought itwould be easier for her to just cancel my account with them. make me and my young family wait for 3 weeks and then just drop us.”

Helpful Report

“Last week (15th March) I'd been caught out after the cold snap and my tank was low and so phoned around to see who would deliver oil and asked BJ "if I pay your premium 5 DAY Express Delivery can you guarantee that would actually that work?" They told me "ABSOLUTELY NO PROBLEM". On the following Tuesday I had to turn off the central heating as my oil was then so low and so phoned to ask if "everything was still ok for my 5 Day delivery" and was told "ABSOLUTELY NO PROBLEM!". This morning (23rd March - a week after they made their promise and I paid a premium rate) I phoned to ask "WHEN IS MY 5 DAY DELIVERY COMING?" and just told "EXPECT DELIVERY NEXT TUESDAY" This has been a disgusting scam .. BEWARE THIS COMPANY IS NOT HONOURING "PAID FOR SERVICE". We have a family staying with a young baby this weekend ... thanks BOILERJUICE. You didn't even have the decency to get in touch with me ... all I ever do is chase you! I have a cold house as a consequence. Fed up of lame excuses .. just GET ME SOME OIL AS YOU SO CALLED "GUARANTEED" ... not next "Tuesday"”

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“Terrible. Had the same message on their website 3 weeks. People trusting that in a few days they can place an order. Clearly irresponsible with no values.”

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“Terrible - gave supplier poor instructions and red diesel and heating got mixed and ruined. 2k loss. Would not help and had to have the court letter to arrive with them for them to act. Dire company - buy elsewhere !!”

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“The oil was not delivered even after ordering 3 weeks ahead. Endless pointless time spent on the phone waiting for an reason.”

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“Ordered on 10 day delivery arrived 3 days late. Had to chase them No effort made by staff to resolve this. Awful service. Has any one else noticed how the prices go up at the end of week for the start of the buying weekend.! Saving !”

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“Supplier wasn't given our house name so couldn't find address so turned back without delivering. Boiler Juice washed their hands of out. Arrogant, unhelpful and difficult to get through to. Be warned!”

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“Oil has not been delivered within the time agreed. Impossible to contact Boilerjuice by telephone and no response to emails or online contact forms. The doily company can’t provide any information about our order despite the fact Wendy paid more than 2 weeks ago. Awful service- would unit recommend.”

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“Been let down, no contact,shan't be using them again”

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BoilerJuice.com is rated 3.3 based on 1,010 reviews