“Customer service was quite good! You solved my delivery problem right away, thank you~
But the product worked not so well, although it could shave on dry skin, quite convenient, but not as clean as the commercial said similar to the laser's outcome even I really tried hard to use it carefully, it was really a pity.”
Thanks for your great review of our company :) We're sorry to hear that the shaver you purchased did not live up to expectations. We have sold thousands of them, and it is a very popular product with a lot of regular users who buy replacement blades.
“My order didn't arrive after a week and when I contacted them I was told to wait. Eventually after several messages, I was advised my package had been returned to them and they would send me out a replacement, by this time I had placed an order elsewhere so ended up paying twice. My was resolved eventually but it took a long time and cost me money”
We are very sorry that your order did not arrive. All orders are dispatched using Royal Mail postal service and usually arrive in a few days. When a package is returned to us then it's usually because there was no one home to take delivery, and it was taken to a local Royal Mail office to await pickup. If a package is not picked up in a few weeks then it is normally returned to us. Unfortunately, once dispatched using our Free Delivery postage service, there is no way for us to track your package. We can only track orders that were dispatched using Recorded or Special Delivery services, which cost more and are unpopular with customers.
It is important to note that we do everything possible to help our customers but cannot dispatch orders multiple times unless the Royal Mail accept they have lost the package. This is why we have to wait before re-dispatching orders. Very few UK orders go missing and 99% are delivered in 2-3 working days.
Thanks for your review. You placed your order after 10 pm on a Thursday and it was promptly dispatched the next working day on Friday via economy free shipping. Royal Mail tracking shows your order was delivered on Monday. We are the official UK distributor for the products you ordered and to cut down on waste packaging where possible, we are not sending shampoo and conditioner bottles in outer boxes.
