“Excellent. I hadn't heard of Black.co.uk before and found them a brilliant company to deal with. My order was delivered very swiftly, in beautiful packaging.”
“I've been a loyal customer for some time now and have always been pleased with my purchases, but have recently had reason to phone to request additional pouches for my purchases. (on two separate occasions)
The matter was dealt with quickly, but I had wanted the items as gifts for different people.
This meant further delays in being able to forward the gifts on to the recipients.
The scarves are lovely (but not cheap)
This may well make me look elsewhere for my future gift idea however.”
“I purchased the product to take on holiday to use on a cruise I was supposed to go on this week,
Unfortunately my friend took a fall in Memphis and ended up in hospital there with a fractured right elbow, left wrist and right ankle.
So unfortunately I have been unable to use it as yet”
Dear Charles
Thank you for your recent order with us an I'm sorry to hear you had a negative buying experience with us from your review below.
"Nice product, poor buying experience. Promotions didn't work and no response to enquiries. First and last order."
I've checked and you managed to use the 15% off promo code CW15 and I have checked our customer service emails and chats and we haven't received any communication from you.
When you have a moment can you forward the emails you sent that didn't receive a response so I can bring it to the attention of our customer care team.
Kind regards
Toby
“I purchased the green blue brown liberty print patterned scarf was disappointed colours not as vibrant as in online photos but already have the brown leopard print love it nice and cosy”
“As a self confessed scarf addict , I’d been dithering about taking advantage of your 3 for 2 offer. I’m very pleased I did. That’s a couple of Christmas presents sorted.
It’s reassuring to know that your silk/cashmere scarves are always top notch and beautifully made and endlessly wearable.”
“I had been looking at the Black products and reviews for a while before I bought them. I am slightly underwhelmed overall for a few reasons.
The items were all preorder for the same delivery date. However they turned up over a 4 week period, separately and without information about the dates having changed, and no information about when I would receive the items. I did phone to speak to someone when the first item arrived without the other 2 items and no explanation. I had to leave a message and got a call back the next day. They apologised for the confusion but couldn’t resolve the confusion or give me accurate dates for the other 2 items.
The back and white zebra scarf is unfortunately not white - it’s a beige, not even cream colour. I bought it because it said it was white and the photos against a white dress looked very white. I emailed Black’s about this colour difference, asking if this was change with the new stock and if there were likely to be any white ones, as that’s what I ordered and wanted. I didn’t get a reply.
The quality is slightly disappointing. They have all frayed at the ends where the fringe is, and this causing a pull in the threads which shows in the pattern. I wouldn’t expect this issue with a scarf at this price point, and it’s happened with all 3 scarves that I purchased.
Would I purchase more scarves from Blacks? I’m not sure - I love the feel of them and how lightweight they are but I haven’t been impressed with the customer service or overall quality.”
