“I am a new customer to Black and I am so impressed by the service I have received. I was kept in touch the whole time as one of my choices was out of stock on dispatch. Tony was messaging very late on into the evening to ensure I was informed and guided through the process of ordering a replacement and ensuring it arrived in time for Christmas. I have to confess I kept the replacement red scarf for myself as it is so stunning! Naughty but very nice treat to myself!
I love the range and the packaging is beautiful. The replacement came gift wrapped, such a treat and a lovely surprise. I have recommended Black to my family and friends and will of course be back again.
Thank you so much, I am delighted to have found you.”
“Purchased as gifts, the scarves i bought were beautiful and adored by those I gifted them to. The customer service was exceptional with the items arriving within a couple of days, beautifully packaged, even at Christmas which must be such a busy time for them. Well worth the money and thoroughly recommend!!”
“I love ALL my purchases from Black.co.uk over the years. I have never been disapointed. I love how everything is wrapped so beautifully, pay great attention to detail. My gloves and scarves and hats have always been super gorgeous and great quality. I wouldn't go anywhere else for my gloves, thats for sure.”
“I bought leather gloves and a cashmere beanie. They were beautifully wrapped and delivery was on time. The quality of both products is excellent. I would highly recommend this company.”
“I have ordered three Black's scarves recently and I am highly delighted with all of them. The first one I ordered was the Graphic Trilogy. I couldn't choose between that and the Graphic trilogy with red stripe. I later decided to order the red stripe one and also the black leopard scarf. They are all classic and timeless The scarves themselves are so soft and warm and a really good length for tying in many different ways. So many scarfs are too short and don't drape well.
The service is outstanding from this company. I ordered two scarves just before Christmas and they arrived the following day. I have nothing but praise for this company, they certainly go above and beyond with the quality of their accessories and also in terms of their service.”
“Quality and presentation
I ordered a pair of fuchsia, cashmere-lined leather gloves as a gift. They were exactly as shown on the website, and the recipient was absolutely delighted with them. As a bonus, they were beautifully wrapped in tissue, and presented in a very attractive bag.
Helpfulness and efficiency
As soon as I'd completed the purchase, I realised that I'd ordered the wrong size. I emailed immediately, but it was a Saturday night, and I was worried that an automated process might mean the order would be filled anyway, so I the next day I phoned and left a voicemail. I didn't really expect a return call until Monday at the earliest, but to my surprise (and relief!) I got a call back 25 minutes later. The lady who rang not only sorted it all out very kindly and efficiently but was also extremely helpful about delivery options.
If there were a 10 star option, I would give it!”
“My ladyfriend & her two daughters- in Law were the recipients of these scarves. All of these are stylish women & all of these women are inclined to be straightforward if a gift does not appeal. So a great deal was invested in these scarves. Happily & with a sense of relief I can report that they were all a resounding success. The Liberty print echoed their sense of style & the feel of the mixture of silk & cashmere had them all as one caressing their faces with the scarves with smiles on their faces. So thankyou Blacks i am now an 'approved of' partner for Silvana. A happy new year looks in prospect. Regards Andy Dainton.”
“These gloves were intended as a Christmas present for a very discerning lady, who says they are perfect and fits well and feel very comfortable. Delivery was astonishingly quick despite my having left the ordering somewhat late.”
“Great company. Beautiful choice of scarves with fast, tracked delivery. Scarves are beautifully packaged too in a silk envelope wrap. Perfect for yourself but also as presents. Highly recommend”
“I am absolutely delighted with my scarves. I have been looking to replace a silk, cashmere scarf that I've had for about 15 years for ages and finally I've found yours. Its the weight of material that I've been after, very light and yet it feels strong enough to withstand actually being worn on a day to day basis. Absolutely chuffed to bits. I was disappointed to buy two then find a buy two get one free the following week though. But hey, I LOVE the scarves and would thoroughly recommend them.
Prompt delivery and lovely packaging too.
PThank you.”
“I was very disappointed with it was only because I was going on holiday almost immediately the colours of the scarf. They were very muted in comparison to the vibrancy of the picture.”
