“I purchased a silk and cashmere wrap from you, but when it arrived it had a black mark in the weave. I returned it, but am still awaiting a refund. Very disappointed in both the product and the service.”
“I sent it back the day I received it, was the wrong colour, beautifully made scarf, wrong colour. I am still waiting for my refund I spoke to someone today who said it would be refunded today .. it has not happened.. they received it on the 28/8 tracked..
disappointed”
“I purchased a pair of black gloves for my wife's birthday. Unfortunately theyu turned out to be a size too small but. more importantly, they also turned out to be faulty. Part of the press stud was missing. So I wanted to return them. This is where the problems started. The returns system with the Post Office simply didn't work (for some reason it wouldn't upload our address) and then no-one from Blacks would reply to the email I sent asking what to do next. All in all one big disappointment and a company I would not recommend to anyone.”
“My scarves did not arrived and I have contacted yourselves on two occasions with no response.for a refund. I have also raised a conflict issue with my bank poor service from your company .”
